FAQ

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Frequently Asked Questions

What are research compunds?

Research compounds are materials supplied for scientific, analytical, and educational laboratory research. They are labeled For Research Use Only and are not intended for human or animal consumption, medical use, or therapeutic applications.

Are your products third-party tested?

Yes. Every research peptide from TexBiomed includes a Certificate of Analysis (COA) from trusted third-party analytical labs, verifying both purity consistency and quality. Additionally, we conduct frequent random batch testing for USP endotoxin levels to ensure each product meets rigorous quality standards for research use.

Each one of our products’ labels are issued with a QR code linking to that specific product’s purity and net content testing certificate to provide easy quality verification for researchers and institutions.

The Businesses we coordinate testing are all reputable and with good track records and can be contacted to verify our testing. The labs are Freedom Diagnostics, Chromate, and Trustpointe Analytics.

What regulations apply to your products?

Our products are supplied exclusively for research and laboratory use. They are not intended for human or animal consumption or for use as drugs, supplements, or medical treatments. Customers are responsible for ensuring that their research activities comply with applicable laws and regulations.

I received my product and it is not a liquid. What do I do?

Most of our products are shipped in a lyophilized (freeze-dried) state. This means the compound will appear as a dry powder or solid “cake” inside the vial — this is normal.

Lyophilized products require reconstitution with bacteriostatic water before use in research settings.

Bacteriostatic water is available on our website for purchase.

What does “lyophilized” mean?

Lyophilization is a preservation process used to remove moisture from sensitive compounds while maintaining their structural integrity.

The procedure involves:

1. Rapidly freezing the compound

2. Exposing it to a vacuum

3. Removing remaining moisture through sublimation (where ice converts directly into vapor without becoming liquid)

This process helps protect the stability and integrity of moisture-sensitive research materials.

How are orders packaged and shipped?

Orders are typically packaged in a 10″ padded green branded bubble mailer with products securely packaged inside.

If your order requires discreet packaging, please email us with your order number and we will make those accommodations.

Should I be concerned about degradation while my products are in transit?

Most products listed are in a lyophilized state. This allows your product to be stable at ambient temperatures for transit periods. You should not be concerned with any degradation due to extended ambient temperatures. If your product has reconstitution issues please contact [email protected] and we will assist.

Why is my tracking number showing South Dakota and not Texas?

We are a Texas-based company, with fulfillment and logistics handled through our South Dakota facility. This operational structure allows us to provide fast processing times and the reliable shipping service our customers expect.

What should I expect with my order?

Most products come lyophilized (dehydrated) in a sterile 3ml vial prepared for reconstitution. Other products like NAD+ and Glutathione will be in a larger vial.

Each product has an associated certificate of analysis highlighting purity, net content, and endotoxin report so you can rest assured you are receiving what you paid for. We keep a living index of all testing here.

I entered the wrong shipping address. What should I do?

If you recently made an order and included an incorrect shipping address please email us here with your order number and the correct shipping address.

If your order has already shipped with an incorrect shipping address, you can coordinate with UPS to change delivery address to the correct location. That process can begin on your UPS shipment tracker.

Where is my order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. We use Route Package Protection to manage lost, stolen or damaged packages. Details about Route are below.

Where did my loyalty points go?

Your TexBiomed Bucks do not expire but if you convert your points to coupons they cannot be used in conjunction with other coupons. If you would like to revert your loyalty point coupons back to points email [email protected] and we will perform that for you.

What does “for research use only” mean?

This means the product is not for human or animal consumption, not a drug or dietary supplement, and should only be used in lab-based research or development settings. All our peptides are research-grade, produced under stringent quality control standards for purity and consistency, but are not intended for medical or veterinary use.

Do you support independent laboratory analysis?

We provide certificates of analysis (COAs) from independent laboratories for applicable products. These documents are intended to support research verification and quality assurance.

If a verified laboratory identifies a material deviation from the stated specifications, customers may contact us for review under our quality assurance policy. Any resolution, including replacement or credit, is handled on a case-by-case basis.

What type of reconstitution solution is needed?

We recommend using only Hospira bacteriostatic water with our products. Bacteriostatic water is a sterile water solution with 0.9% benzyl alcohol added to maintain sterility in research settings. Hospira branded bacteriostatic water has a consistent pH and benzyl alcohol content. We have that available for sale.

Acetic water solution is used to reconstitute peptides that require a lower pH like Cagrilintide and AOD-9604.

Sodium chloride solution is not recommended for these products. It will produce a cloudy solution when used.

How pure are your peptides?

Product specifications, including analytical purity ranges, are documented on product information pages where applicable. Independent laboratory testing is conducted as part of our quality assurance process. All materials are supplied for research purposes only.

Do you have a military or veteran discount?

We honor our service men and women and those who have served and to show appreciation, we offer a 20% discount on all orders. Register for the discount at our Military and First Responders page.

My first transaction failed and now I can’t use my coupon code. What do I do?

If your first transaction failed at checkout with discount codes applied and when you tried applying the code at checkout they no longer work, please email [email protected] with the code you were using and we will provide assistance.

How do I use my loyalty points?

You can see the amount of loyalty points, aka TexBiomed Bucks, in your account under the TexBiomed Bucks tab. To apply your points you must do so after clicking your basket. In your basket there will be a place to apply coupons or points. If your order is over $100 then you can apply your points toward your purchase.

The conversion is 1000 TexBiomed Bucks is equal to $50 in-store credit.

Do you accept cryptocurrency for payment?

Yes we do. We use Idempay to process cryptocurrency payments. We are currently accepting Bitcoin (BTC) and Tether (USDT) on TRC-20 and ERC-20 networks. At checkout simply select Idempay as the form of payment and proceed through their checkout process.

Why did I not receive an email after my purchase?

There are a few common issues that could have prevented you from receiving your order confirmation emails. An incorrect email entry during checkout would impact receiving your order confirmation so make sure to verify the email used during transaction by checking your account. Your inbox could also sort our automated emails to your junk or spam folders so please check your spam folder for any correspondence.

If you did not receive an email after purchasing please email [email protected] with an email address you would like to receive your transaction emails sent to.

Do you deliver to Canada?

We have currently suspended taking orders to Canada until further notice. The change is due to changes in fulfillment automations under construction and should be made available soon.

Who do I call if I have questions regarding my order?

We are prompt with shipping and order fulfillment but if there are issues with delivery or customer issues you can contact us at (605) 801-0723 and speak to a team member or email us at [email protected].

Why Choose TexBiomed?

TexBiomed supplies laboratory research materials with an emphasis on standardized quality assurance and documentation practices. We are a veteran-owned business committed to operational consistency and reliable customer support. All materials are supplied for research purposes only.

Route Package Protection FAQ

What is Route Package Protection?

Route’s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.  Package Protection can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Purchased Route’s Package Protection and looking to file a shipping issue online? File here

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim?  File here

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.

In both cases, the Route Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)

1. Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Stuck In Transit (Lost)

1. For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

2. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

1. Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout.

If your order has not arrived, please file a claim with Route here.

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at [email protected] and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

What are Route’s Terms and Conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route’s Protect product legal and compliant for brands to offer as shipping insurance to their customers.

Payments

What payment methods do you accept?

We currently offer the following secure payment options:

1. Link Money (Instant Bank Transfer) – fast, direct bank payment

2. IDEM Pay – flexible checkout (debit, bank transfer, Cash App, crypto)

3. Cryptocurrency (via NOWPayments) – BTC, ETH, USDT, and more

All payments are processed through secure, encrypted providers.

What is Link Money?

Link Money is a secure payment method that allows you to complete purchases via direct bank transfer without using a credit or debit card.

How does Link Money work?

1. Select Link Money at checkout

2. Securely connect your bank account

3. Approve the payment

4. Your order is confirmed instantly

No manual transfers or delays.

Is Link Money safe?

Yes. Link Money uses bank-level encryption and secure authentication. Your login credentials are never stored by our website.

My Link Money transaction failed — what should I do?

This may happen due to:

1. Bank connection issues

2. Insufficient funds in your account

3. Security verification or flags from your bank or Link Money

Contact our support team with your order details and we’ll quickly help verify the issue and get your order processed.

What is IDEM Pay?

IDEM Pay is a secure, redirected payment method that allows you to complete your purchase using:

1. Debit card

2. Bank transfer

3. Cash App

4. cryptocurrency

How does IDEM Pay work?

When you select IDEM Pay at checkout:

1. You’ll be securely redirected to the IDEM Pay payment page

2. Choose your preferred payment method

3. Complete the transaction

4. You’ll be automatically returned to our site once payment is confirmed

I selected IDEM Pay but wasn’t redirected. What should I do?

If you weren’t redirected to complete your payment, it’s usually caused by a browser setting or temporary issue. Common causes are:

1. Pop-ups are blocked by your browser

2. Browser cache or session error

3. Page didn’t fully load before clicking checkout

How to fix it:

1. Enable pop-ups for this site

2. Refresh the page and try again

3. Clear your browser cache or open checkout in a new/private window

4. Try a different browser (Chrome works best)

Still not working?

Reach out to support with your order details and we’ll help you complete your payment.

Do you accept cryptocurrency as payments?

Yes — we accept cryptocurrency through NOWPayments, a secure payment provider integrated directly into our checkout.

For your safety, we only process crypto payments through our official website checkout.
We do not request or accept cryptocurrency payments via email, direct message, or any third-party platform.

I paid using NOW Payments and my order status is cancelled. What should I do?

Our automated order system may time out if a crypto transaction is taking too long to process and toggles your order to cancelled or failed. If this occurs please email us at [email protected] and we will update your order for you.

I used a credit card last time — why isn’t it available now?

Due to ongoing changes in payment processing policies, credit/debit card availability can occasionally be limited or temporarily unavailable.

This is not uncommon and can vary based on provider support and industry restrictions. We continuously work to expand payment options, and card availability will return in the future.

My order says failed transaction but I paid. What do I do?

Please contact us at [email protected] and we will verify and update your order.

FDA Disclaimer: The statements made within this website have not been evaluated by the US Food and Drug Administration. The statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease. TexBiomed is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic act. TexBiomed is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic act. All products are sold for research, laboratory, or analytical purposes only, and are not for human consumption.

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For general questions or more information: [email protected] For orders, shipping, or product/quality concerns: [email protected]

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