Urban Retail Delivery · Est. GTA
The premium last
mile partner for modern home retail.
White glove delivery, in home placement and predictable routing for furniture and home goods brands across Toronto, Halton and Peel handled with the care your customers expect.
Urban Retail Delivery · Est. GTA
The premium last
mile partner for modern home retail
White glove delivery, in home placement and predictable routing for furniture and home goods brands across Toronto, Halton and Peel handled with the care your customers expect.
Trusted by furniture & home goods retailers across the GTA
About the company
A specialized delivery operation built around the modern retail brand.
Urban Retail Delivery is a B2B last mile logistics company serving furniture and home goods retailers across the Greater Toronto Area. We were founded to solve a very specific problem: most generic couriers treat premium home goods as packages on a route. We treat them as the centerpiece of someone's home.
From scheduled curbside drop offs to full in home placement and white glove installation, every route we run is designed around the customer experience your brand promises protected, on time and handled by traine, uniformed crews.
Insured & accountable
Fully insured flet, vetted crews and clear chain of custody on every order.
Brand aligned service
Uniformed teams, clean equipment and customer facing manners that match your brand.
Predictable schedules
Tight delivery windows your customers can actually plan around.
Built for bulky goods
Equipment, vehicles and crews specialized for furniture and oversized items.
What we do
Four service tiers, one consistent standard.
From simple curbside to full white glove installation choose the experience that fits your brand. Every tier ships with the same care and the same professional crew.
Curbside Delivery
Scheduled, professional drop off at the customer's door with confirmation, photo proof and tight delivery windows.
Two hour delivery windows
Live driver tracking
Photo proof of delivery
In Home Placement
Delivery into the room of the customer's choice. Items unwrapped, light assembly available, and packaging removed on request.
Room of choice placement
Light assembly
Packaging removal
White Glove Service
Our flagship experience uniformed two person crews, full assembly, staging, blanket protection and a final walkthrough.
Two hour delivery windows
Full assembly & staging
Customer walkthrough
On Demand & Same Day
Same day and next day capacity for urgent showroom moves, customer escalations and high priority retail orders.
Same day dispatch
Showroom to home moves
Escalation handling
Why partners choose us
The operational standard your brand has been waiting for.
Fully insured fleet & crews
Comprehensive cargo and liability coverage on every shipment.
Specialists, not generalists
We only move furniture, home goods and bulky retail items. Nothing else.
Dedicated dispatch
A real person reachable during operating hours no ticket queues.
Optimized routing
Density driven routing across the GTA keeps windows tight and rates predictable.
Trained, uniformed teams
Customer facing crews trained on brand etiquette and home protection.
Predictable scheduling
A real person reachable during operating hours no ticket queues.
How we work
A clean four step onboarding into a predictable operation
01
Discovery & onboarding
We learn your catalog, volume, brand standards and customer touchpoints.
02
Pilot route & SOP
A short pilot validates the workflow, then we finalize SOPs, pricing and SLAs.
03
Daily operations
Pickup from your warehouse or 3PL, route optimization and dispatch all handled.
04
Reporting & iteration
Weekly performance reports, customer feedback summaries and continuous improvement.
Industries we serve
Built for the brands shaping modern home living.
We partner with retail teams who care about how their products arrive not just that they arrive. Our operational playbook is tuned for premium home categories.
Furniture retailers
Independent showrooms and DTC furniture brands.
Home goods stores
Décor, lighting, rugs and bulky homeware.
Interior designers
Project based deliveries for staged installs.
E commerce brands
DTC home brands needing local last mile coverage.
Where we operate
Focused coverage across the Greater Toronto Area.
Toronto
Downtown · East York · Etobicoke · North York · Scarborough
Halton Region
Burlington · Oakville · Milton · Halton Hills
Peel Region
Mississauga · Brampton · Caledon
In the field
A look at our operation.
From the warehouse floor to the customer's living room every step handled with the same standard.
Partner feedback
The retailers we serve, in their words.
“Switching to Urban Retail Delivery cut our customer complaints in half. They treat every delivery like it's their own brand on the line.”
“The white glove crews are exceptional. Clean, on time, and the customers genuinely notice the difference.”
“Their dispatch team is responsive in a way our previous courier never was. Predictable, professional and easy to work with.”
FAQ
Quick answers for retail partners.
What types of retailers do you work with?
Furniture retailers, home goods stores, interior designers and DTC home brands across the GTA. Our equipment, training and routing are specialized for premium home categories.
Where do you deliver?
Toronto, Halton Region and Peel Region covering the core GTA. Custom routes outside this area are available on request for high volume partners.
Are your crews insured?
Yes. Our fleet and crews carry comprehensive cargo and liability insurance, and we maintain clear chain of custody documentation on every delivery.
Can you handle assembly and packaging removal?
Yes both are available with our In Home and White Glove service tiers, including light assembly, room placement and full packaging removal.
How fast can we onboard?
Most retail partners can run a pilot route within one to two weeks of the discovery call, with full onboarding completed shortly after.
What does pricing look like?
Pricing is custom to each partner based on volume, service tier and route density. We provide clear, predictable per stop or monthly pricing no surprise fees.
Let's work together
Ready for a delivery partner that elevates your brand?
Tell us about your store, your monthly volume and the experience you want your customers to have. We'll come back with a tailored service plan within one business day.
Service Area
Toronto
Halton Region
Peel Region
A specialized last mile delivery partner for furniture and home goods retailers across Toronto, Halton and Peel built on logistics expertise and consistent, professional service.
Premium last mile logistics · GTA