Terms and Conditions

Effective Date: May 6, 2026

Business Name: Synergen Group

Website: ww.synergengroup.com.au

1. Introduction

Welcome to Synergen Group.

These Terms and Conditions apply to your use of our website, services, resources, booking forms, enquiry forms, and any related communications with us.

By accessing our website or engaging with our services, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

2. About Our Services

Synergen Group provides professional services including, but not limited to:

*Leadership training

*Sales training

*Safety training

*Business consulting

*Workplace capability development

*Workshops, programs, or facilitation

*Related resources and advisory services

The exact scope, inclusions, pricing, timelines, and delivery method of any service will be confirmed in a written proposal, agreement, invoice, or other written communication.

3. Website Information

The content on this website is provided for general information purposes only.

While we aim to keep information accurate and up to date, we do not guarantee that all website content is complete, current, or suitable for your specific circumstances.

You should not rely solely on website content as professional, legal, financial, safety, or compliance advice.

4. Enquiries and Bookings

When you submit an enquiry, book a call, or complete a form on our website, you agree to provide accurate and complete information.

Submitting a form or booking a consultation does not automatically create a client relationship unless we confirm this in writing.

We reserve the right to accept, decline, reschedule, or cancel enquiries, consultations, or service requests at our discretion.

5. Service Proposals and Agreements

Any proposal, quote, or service recommendation we provide is valid only for the period stated in the proposal or communication.

A service engagement begins only when:

*Both parties agree to the service scope

*Payment terms are accepted

*Any required deposit or upfront payment is received, if applicable, the engagement is confirmed in writing

6. Payments

Where payment is required, fees, payment schedules, and due dates will be outlined in the relevant proposal, invoice, or agreement.

Unless otherwise stated:

*Prices are listed in [AUD]

*Payments must be made by the due date

*Late payments may delay service delivery

*Services may be paused if invoices remain unpaid

7. Cancellations and Rescheduling

Cancellation and rescheduling terms may vary depending on the service, program, or agreement.

Unless otherwise agreed in writing:

*You should provide reasonable notice for cancellations or rescheduling

*Missed meetings, late cancellations, or no-shows may be treated as completed sessions

*Deposits or upfront payments may be non-refundable where preparation work has already begun

Any specific cancellation or refund terms will be stated in your proposal, invoice, or service agreement.

8. Refunds

Refunds are handled according to the specific service agreement, proposal, or applicable law.

We do not guarantee refunds simply because a client changes their mind after work has started, resources have been provided, or a program has commenced.

Nothing in these Terms and Conditions is intended to limit any rights you may have under applicable consumer laws.

This is important because Australian consumer and small business contract rules restrict unfair contract terms in standard form contracts. Changes that took effect on 9 November 2023 prohibit businesses from proposing, using, or relying on unfair contract terms in certain standard form contracts.

9. Client Responsibilities

To help us deliver services effectively, you agree to:

*Provide accurate and timely information

*Respond to reasonable requests for feedback, approvals, or materials

*Attend scheduled meetings or sessions

*Ensure relevant team members are available where needed

*Use any resources, recommendations, or materials responsibly comply with any agreed payment terms

Delays in providing information, feedback, approvals, or access may affect timelines and outcomes.

10. Results and Outcomes

We aim to provide high-quality services, practical recommendations, and professional support.

However, results may vary depending on factors outside our control, including:

*Client implementation

*Team participation

*Market conditions

*Internal business processes

*Leadership decisions

*Operational constraints

*Timing and consistency

We do not guarantee specific business, sales, safety, financial, compliance, or performance outcomes unless expressly agreed in writing.

11. Intellectual Property

All website content, training materials, frameworks, resources, documents, graphics, videos, templates, and other materials created by Synergen Group remain our intellectual property unless otherwise agreed in writing.

You may not copy, reproduce, distribute, resell, modify, or share our materials without written permission.

Where materials are provided to you as part of a paid service, you may use them internally for your organisation unless otherwise stated.

12. Use of Website

You agree not to use this website:

*For unlawful purposes

*To submit false or misleading information

*To interfere with website security or functionality

*To copy or misuse website content

*To upload harmful code, spam, or malicious material

*To attempt unauthorised access to our systems

We reserve the right to restrict access to our website or services where misuse is suspected.

13. Third-Party Tools and Links

Our website may include links to third-party websites, booking tools, payment platforms, videos, resources, or embedded content.

We are not responsible for the content, security, availability, or practices of third-party websites or platforms.

Use of third-party platforms may be subject to their own terms and privacy policies.

14. Limitation of Liability

To the maximum extent permitted by law, Synergen Group is not liable for any direct, indirect, incidental, consequential, or special loss arising from your use of our website, services, materials, or recommendations.

This includes, but is not limited to:

*Loss of revenue

*Loss of profits

*Business interruption

*Loss of data

*Reputational damage

*Implementation errors

*Reliance on general website information

Nothing in these Terms excludes rights or remedies that cannot be excluded under applicable law.

15. Indemnity

You agree to indemnify Synergen Group against any claims, losses, damages, liabilities, costs, or expenses arising from:

*Your misuse of our website or materials

*Inaccurate information you provide

*Breach of these Terms

*Unauthorised use or sharing of our intellectual property

*Your implementation of advice, strategies, or recommendations without proper consideration of your own circumstances

16. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

17. Changes to These Terms

We may update these Terms and Conditions from time to time.

The updated version will be published on this page with a revised effective date.

Your continued use of our website or services after changes are published means you accept the updated Terms and Conditions.

18. Governing Law

These Terms and Conditions are governed by the laws of Australia.

Any disputes will be handled in the courts or tribunals of that jurisdiction, unless otherwise required by law.

19. Contact Us

For questions about these Terms and Conditions, please contact us:

Business Name: Synergen Group

Email: [email protected]

Phone: +61 408 359 452