PRIVACY POLICY

Effective Date: May 2026

1. Introduction

At Daytona ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, daytona247.com, and use our services, including our grocery, pharmacy, and ice distribution offerings.

Please read this Privacy Policy carefully. By accessing and using Daytona's website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

Account Registration: Name, email address, phone number, home address, and delivery preferences

Purchase Transactions: Payment information, order history, product preferences, and transaction details

Communication: Inquiries, customer support messages, feedback, and product reviews

WhatsApp Communications: Messages sent through our WhatsApp Business account, including order details and customer service interactions

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect:

Technical Data: IP address, browser type, operating system, pages visited, and time spent on our site

Cookies and Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze website usage

Location Data: Device location information (with your consent) to provide localized services and delivery options

Usage Analytics: Information about how you interact with our website, products, and services

2.3 Information from Third Parties

We may receive information about you from third parties, including payment processors, delivery partners, and social media platforms when you interact with our business on those channels.

3. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing and delivery coordination

Customer Service: To respond to your inquiries, provide technical support, and resolve disputes

Marketing Communications: To send you promotional offers, product updates, and news about our services (with your consent). You can opt out at any time.

Personalization: To customize your experience and provide product recommendations based on your preferences

Website Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience

Compliance and Security: To detect fraud, prevent unauthorized access, comply with legal obligations, and protect our rights and the rights of our users

Data Analysis: To understand market trends and conduct business analytics to improve our products and services

4. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your information in the following circumstances:

Service Providers: Third-party vendors who assist us in operating our website and providing services, such as payment processors (Paystack), delivery partners, and email service providers

Legal Requirements: When required by law, court order, government regulation, or other legal process

Business Partners: With partners who offer complementary services with your consent

Business Transfer: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction

With Your Consent: For any other purpose with your explicit prior consent

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. This includes:

SSL Encryption: Secure Sockets Layer (SSL) technology to encrypt data transmitted between your device and our servers

Access Controls: Restricted access to personal information to authorized personnel only

Regular Audits: Regular security assessments and monitoring of our systems

Secure Storage: Storage of sensitive information in secure, password-protected databases

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: You have the right to request and obtain a copy of the personal information we hold about you

Right to Rectification: You may request corrections to inaccurate or incomplete information

Right to Deletion: You may request deletion of your personal information, subject to certain legal and contractual obligations

Right to Withdraw Consent: You may withdraw consent for marketing communications or other non-essential processing

Right to Lodge a Complaint: You have the right to file a complaint with relevant data protection authorities

To exercise any of these rights, please contact us at the details provided in Section 10 below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Session Cookies: Temporary cookies that remain active only while you are browsing our site

Persistent Cookies: Cookies that remain on your device to remember your preferences and login information

Analytics Tools: Third-party tools like Google Analytics to track website usage and user behavior

You can control cookies through your browser settings. If you disable cookies, some features of our website may not function properly.

8. Children's Privacy

Our website and services are not intended for children under the age of 18 without parental supervision. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take immediate steps to delete such information and terminate the child's account.

9. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. For marketing purposes, we retain contact information until you opt out. You may request deletion of your data at any time, subject to applicable legal requirements.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:

Daytona 24/7 Supermarket

Phone: 0818 000 2968

Email: [email protected]

WhatsApp: wa.me/234-818-000-2968 (for orders and inquiries)

Website: daytona247.com

Physical Address: 21 Admiralty Rd, Lekki Phase I, Lagos 106104, Lagos

Response Time: We aim to respond to all inquiries within 14 business days.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The effective date will be updated at the top of this policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Your continued use of our website and services constitutes your acceptance of the updated Privacy Policy.

Last updated: May 17, 2026

© 2026 Daytona. All rights reserved.