TERMS OF USE

Effective Date: May 2026

1. Agreement to Terms

These Terms of Service (the "Agreement") constitute a legally binding agreement between you (the "User," "Customer," or "you") and Daytona 24/7 Supermarket (the "Company," "we," "us," or "our"). By accessing and using our website (daytona247.com) and services, you agree to be bound by these terms and all applicable laws and regulations.

If you do not agree with any part of these Terms of Service, you must not use our website or services.

2. Use License

We grant you a limited, revocable, non-exclusive license to access and use our website and services for lawful personal or commercial purposes. You agree not to:

Reproduce, duplicate, copy, sell, or exploit any part of our website or services for commercial purposes without our express written permission

Use automated tools, bots, scraping tools, or any other technology to access our website without authorization

Access or tamper with non-public areas of our website

Interrupt or disrupt the normal functioning of our website or services

Attempt to gain unauthorized access to our systems, accounts, or data

Engage in any activity that could damage, disable, or overburden our website or servers

Use our website for illegal activities or in violation of applicable laws

3. User Account & Responsibilities

3.1 Account Registration

To place orders and access certain features, you may need to create an account. You agree to:

Provide accurate, current, and complete information during registration

Maintain the confidentiality of your password and account credentials

Accept full responsibility for all activities that occur under your account

Notify us immediately of any unauthorized use of your account

Keep your account information updated and accurate

3.2 User Conduct

You agree to use our website and services in a manner that is respectful, lawful, and non-harmful. You will not:

Post, upload, or transmit harassing, defamatory, obscene, or offensive content

Engage in harassment, bullying, or abusive behavior toward other users or staff

Attempt to defraud the Company or other users

Provide false information or misrepresent your identity

4. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, product descriptions, videos, and software, is the exclusive property of Daytona 24/7 Supermarket or its content suppliers. This content is protected by international copyright, trademark, and other intellectual property laws.

You may not:

Reproduce, distribute, or transmit any content without our prior written permission

Use our trademarks, logos, or branding without authorization

Create derivative works based on our content

Reverse engineer, decompile, or disassemble any part of our website or services

5. Product Information & Availability

5.1 Product Descriptions

We strive to provide accurate descriptions of our products, including groceries, pharmaceuticals, and ice. However, we do not warrant that:

All product descriptions are completely accurate, complete, or error-free

Images accurately represent the exact product you will receive

Product availability is guaranteed at the time of your order

5.2 Availability

Products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and either:

Offer a suitable substitute product of equal or greater value, or

Process a full refund for that item

5.3 Pricing

We reserve the right to change product prices at any time. Prices displayed on our website are valid only at the time of purchase. We will not be liable if prices change after you have placed an order.

6. Order Placement & Acceptance

6.1 Order Process

When you place an order through our website or WhatsApp, you are making an offer to purchase products at the stated price. Your order is subject to our acceptance.

We reserve the right to:

Accept or refuse any order for any reason, including but not limited to: invalid delivery address, incomplete payment, or suspected fraudulent activity

Limit order quantities

Cancel orders that violate these Terms of Service

6.2 Order Confirmation

Order confirmation via email or WhatsApp does not constitute acceptance of your order. We will send you a final confirmation when your order has been processed and is ready for delivery.

7. Payment Terms

7.1 Accepted Payment Methods

We accept payments through:

Paystack: Online payment gateway for card, bank transfer, and mobile money

Cash on Delivery: Payment upon receipt of your order (where available)

7.2 Payment Processing

By providing payment information, you:

Authorize us to charge your selected payment method

Confirm that you are the authorized holder of the payment method

Acknowledge that you are responsible for all charges and fees associated with the transaction

7.3 Payment Security

We use industry-standard encryption and security measures to protect your payment information. However, you assume all risk associated with the transmission of payment data. We are not liable for unauthorized access to your payment information.

7.4 Failed Payments

If your payment fails, your order will not be processed. We may retry the payment using the information you provided. Repeated failed payments may result in the cancellation of your order.

8. Delivery & Shipping

8.1 Delivery Areas

We deliver to selected areas in Lagos and surrounding regions. Delivery availability is indicated during checkout. We are not responsible for orders placed to addresses outside our delivery service areas.

8.2 Delivery Times

Delivery timeframes provided are estimates only and not guaranteed. We will make reasonable efforts to meet estimated delivery windows, but we are not liable for delays caused by:

Traffic congestion or road conditions

Weather conditions

Third-party delivery partner delays

Factors beyond our reasonable control

8.3 Delivery Charges

Delivery charges are calculated based on location and order value. Delivery charges are non-refundable unless we fail to complete the delivery.

8.4 Receipt & Responsibility

You are responsible for:

Ensuring someone is available to receive the order at the delivery address

Verifying that all items have been received and are in good condition at the time of delivery

Reporting any missing or damaged items immediately upon delivery

After delivery, we are not responsible for loss, theft, or damage to products.

9. Returns & Refunds

9.1 Return Policy

Products may be returned under the following conditions:

Defective or Damaged Products: Must be reported within 24 hours of delivery with photographic evidence

Wrong Items: Must be reported within 24 hours of delivery

Expired Products: Pharmaceutical and perishable items will be replaced if they arrive expired or with expiration dates within 30 days

Unused, Non-Perishable Items: May be returned within 7 days of delivery in original packaging with receipt

9.2 Non-Returnable Items

The following items cannot be returned:

Perishable items (food, fruits, vegetables) unless defective or expired

Items that have been opened, used, or damaged by the customer

Items purchased as final sale (clearly marked on product page)

Custom or special-order items

9.3 Refund Process

To initiate a return:

Contact us within the specified timeframe via phone or WhatsApp

Provide photographic evidence of the issue

Obtain authorization for the return

Ship the item back to us (at customer's expense unless our error)

Refunds will be processed within 7-10 business days of receiving and inspecting the returned item.

9.4 Refund Methods

Refunds will be credited to the original payment method used for the purchase.

10. Warranty Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

We disclaim all warranties, express or implied, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement

Warranties regarding the accuracy, completeness, or reliability of product information

Warranties that our website or services will be uninterrupted, error-free, or secure

We do not warrant that:

Our website will be accessible at all times

Defects in our website will be corrected

Results obtained through our services will meet your expectations

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DAYTONA 24/7 SUPERMARKET, ITS OWNERS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages

Loss of profits, revenue, data, or business opportunity

Damage to reputation or goodwill

Any damages arising from unauthorized access to or alteration of your data

Any damages arising from errors, omissions, or interruptions in our services

TOTAL LIABILITY: Our total liability to you for any claim arising from these Terms of Service or your use of our website shall not exceed the value of your most recent purchase from us.

This limitation applies regardless of the form of action (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Daytona 24/7 Supermarket and its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from:

Your violation of these Terms of Service

Your violation of any applicable law or regulation

Your infringement of any third-party intellectual property rights

Any content you post or transmit using our website

Your use of our website or services in a manner that causes harm to others

13. Termination of Access

We may terminate or suspend your account and access to our website immediately and without notice if:

You violate any term of these Terms of Service

You engage in fraudulent or illegal activity

We believe your use poses a risk to our business, other users, or security

You fail to comply with applicable laws

Upon termination:

Your right to use our website ceases immediately

You remain liable for any outstanding orders or charges

Any provisions of this Agreement that, by their nature, should survive termination will continue in effect

14. Third-Party Services & Links

Our website may contain links to third-party websites and services, including:

Paystack: Payment processing

Google My Business: Business information and reviews

Meta (Facebook/Instagram): Social media and ordering

We are not responsible for:

The content, accuracy, or practices of third-party websites

Loss or damage resulting from the use of third-party services

Any transactions conducted through third-party platforms

Your use of third-party services is subject to their terms and privacy policies.

15. Governing Law & Dispute Resolution

15.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions.

15.2 Dispute Resolution

In the event of a dispute, you agree to:

First, attempt to resolve the issue directly by contacting us at the details provided in Section 18

Good Faith Negotiation: Work with us in good faith to reach a resolution within 30 days

Mediation: If unresolved, the parties may seek mediation through a mutually agreed mediator

Legal Action: If mediation fails, disputes shall be resolved in the competent courts of Lagos State, Nigeria

16. Modifications to Terms

We may modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website and services after any modification constitutes your acceptance of the updated terms.

We recommend reviewing these Terms of Service periodically to stay informed of any changes.

17. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of law, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

18. Contact Information

For inquiries, disputes, or clarifications regarding these Terms of Service, please contact us:

Daytona 24/7 Supermarket

Phone: 0818 000 2968

Website: daytona247.com

Physical Address: 21 Admiralty Rd, Lekki Phase I, Lagos 106104, Lagos

Response Time: We aim to respond to all inquiries within 14 business days

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Daytona 24/7 Supermarket regarding your use of our website and services. These terms supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.

© 2026 Daytona. All rights reserved.