1. Introduction
Gary Rice Productions ("GRP," "we," "our," or "us") is a video production company based in Central Florida. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you engage our services, visit our website (garyriceproductions.com), communicate with us via phone, email, or text message, or interact with our marketing materials.
By submitting an inquiry form, scheduling a discovery call, signing a contract, or communicating with Gary Rice Productions, you acknowledge that you have read and agree to this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us, including:
• Full name and contact information (email address, phone number, business address)
• Company name, title, and business information
• Project details, production scope, and creative briefs
• Payment and billing information (processed through secure third-party payment processors)
• Signed contracts and agreements
• Communications including emails, texts, and call notes
• Lead magnet opt-in information (e.g., Video Marketing Audit, Competitor Guide downloads)
2.2 Information Collected Automatically
When you visit our website, we may collect:
• IP address and browser type
• Pages visited and time on site
• Referring URLs and click behavior
• Device type and operating system
• Cookies and tracking pixel data (including Meta Pixel ID: 932660512891093)
2.3 Information from Third Parties
We may receive information about you from:
• Meta (Facebook/Instagram) advertising platforms when you interact with our ads
• Our CRM platform (GoHighLevel / VidLead) when you submit a form or schedule a call
• Referral sources or business partners
3. How We Use Your Information
We use the personal information we collect for the following purposes:
• To respond to inquiries and schedule discovery calls
• To deliver contracted video production services
• To process payments and manage billing
• To send project updates, deliverables, and revision communications
• To send marketing and promotional communications (with your consent or as permitted by law)
• To deliver lead magnets, guides, and educational content you have opted into
• To follow up on discovery calls, proposals, and no-show appointments
• To run targeted advertising campaigns on Meta (Facebook/Instagram) platforms
• To comply with legal obligations
• To improve our services and website experience
4. SMS / Text Message Communications
Gary Rice Productions uses automated and manual text messaging through our CRM platform (GoHighLevel) to communicate with clients and prospective clients. By providing your mobile phone number and opting in, you agree to receive text messages from Gary Rice Productions.
4.1 Types of Messages
You may receive:
• Appointment reminders and confirmations
• Discovery call follow-ups and no-show re-engagement messages
• Project status updates and delivery notifications
• Promotional offers, lead magnet delivery, and marketing content (with consent)
4.2 Consent
By submitting your phone number through any of our forms, booking pages, or contact channels, you consent to receive SMS text messages from Gary Rice Productions. Your consent is not a condition of purchasing any service.
4.3 Message Frequency
Message frequency will vary based on your engagement with Gary Rice Productions. You may receive messages related to active projects, scheduled appointments, or marketing campaigns you have opted into.
4.4 Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any text message from us. After opting out, you will receive one final confirmation message. You will not receive further marketing texts unless you re-opt in. Operational messages related to an active project or legal matter may still be sent where required.
4.5 Help
Reply HELP to any text message for assistance, or contact us directly at the contact information listed in Section 10 of this policy.
4.6 Message and Data Rates
Message and data rates may apply. Gary Rice Productions is not responsible for any fees charged by your mobile carrier.
4.7 No Sharing of Opt-In Data
Your phone number and SMS opt-in consent will not be shared with, sold to, or used by any third party for their own marketing purposes. Opt-in data is used solely by Gary Rice Productions and our contracted service providers for the purposes described in this policy.
5. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies including the Meta Pixel to measure advertising performance, track visitor behavior, and create targeted advertising audiences. The Meta Pixel collects data such as page visits, form submissions, and ad interactions.
You may control cookie settings through your browser preferences. Opting out of cookies may limit the functionality of our website. You may also opt out of Meta ad tracking through Meta's ad settings at facebook.com/settings.
6. How We Share Your Information
Gary Rice Productions does not sell your personal information. We may share your information with:
• Service providers and platforms necessary to deliver our services (e.g., GoHighLevel CRM, payment processors, cloud storage providers, email service providers)
• Meta platforms for the purpose of running advertising campaigns on your behalf or for retargeting (where applicable)
• Legal authorities if required by law, court order, or government regulation
• Successors in the event of a business merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to handle your data in a manner consistent with this policy.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including:
• Client project files and contracts: retained for a minimum of 3 years after project completion
• Project media and raw footage: archived for 90 days after project completion (per our Terms & Conditions)
• Marketing and CRM data: retained until you opt out or request deletion
• Payment records: retained as required by applicable tax and financial regulations
After the retention period, data is securely deleted or anonymized.
8. Data Security
Gary Rice Productions takes reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include secure storage, access controls, and use of reputable third-party service providers.
No data transmission over the internet or storage system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
9. Your Rights and Choices
Depending on your location, you may have the following rights with respect to your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly
• Opt-Out of SMS: Reply STOP to any text message
• Data Portability: Request your data in a structured, machine-readable format where applicable
Florida residents may have additional rights under the Florida Information Protection Act (FIPA). To exercise any of these rights, please contact us using the information in Section 10.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Gary Rice Productions
Central Florida
Website: garyriceproductions.com
Instagram: @garyricedp
Find of service: https://app.gohighlevel.com/v2/preview/wyikAW5MIez7b8WIQbSx
11. Changes to This Privacy Policy
Gary Rice Productions reserves the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. Continued use of our services or website following any updates constitutes your acceptance of the revised policy.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete the information.
ACKNOWLEDGMENT
By engaging the services of Gary Rice Productions, submitting a contact or inquiry form, scheduling a discovery call, or signing a contract, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.