The 10 Most Common Tech Support Questions We Hear (and the Answers)
Quick Summary
At FriendlyHelp, we’ve heard it all—from “My screen went black!” to “Why is my Wi-Fi so slow?” Here are the ten most common tech questions (and simple answers) that make our callers say, “Oh! That was easier than I thought.”
Imagine This Scenario
You’re having your morning coffee when your tablet freezes mid-news article. You poke it, swipe it, shake it a little—nothing.
Sound familiar? You’re not alone! Here’s a peek at what people ask us every day (and how to fix it before panic sets in).
- “Why Won’t My Wi-Fi Connect?”
Restart the modem or router (unplug for 15 seconds).
Make sure Airplane Mode is off.
Check if your other devices connect—if they do, it’s your device, not the Wi-Fi.
- “Why Is My Computer So Slow?”
Restart it once a week.
Close unused tabs or programs.
Run CCleaner or clear browser history.
- “Why Won’t My Printer Print?”
Make sure it’s on and connected to Wi-Fi.
Check ink levels or paper jams.
Restart both printer and computer.
- “Why Don’t I Get Emails Anymore?”
Look in the Spam/Junk folder.
Check if your inbox is full.
Refresh or re-add your email account.
- “Why Is My Phone Battery Dying So Fast?”
Turn off Bluetooth/Wi-Fi when not in use.
Lower screen brightness.
Close apps running in the background.
- “How Do I Stop Pop-Up Ads?”
Install Malwarebytes.
Enable pop-up blockers (in Chrome: Settings → Privacy → Pop-ups and redirects → Blocked).
“Need a hand? Your friends at FriendlyHelp are just a click away—book your appointment today!
7. “Why Is My Camera Not Working on Zoom?”
Make sure no other app is using the camera.
In Zoom, click the arrow next to the camera icon → choose your webcam.
Restart Zoom or the computer.
- “Why Can’t I Hear Anything?”
Check volume and mute settings.
Plug headphones in/out once to reset sound.
Restart the app or try a YouTube video to test sound.
- “How Do I Delete Files or Apps?”
Windows: Right-click → Delete.
Mac: Drag to Trash → Empty Trash.
Phone: Press and hold the app → Tap “Remove.”
“Need a hand? Your friends at FriendlyHelp are just a click away—book your appointment today!
10. “How Do I Keep Everything Backed Up?”
Use Google Drive or iCloud.
Plug in an external hard drive once a month.
Turn on automatic backups in Settings.
Quick Safety Tips
Always restart first—half of tech issues fix themselves.
Write down passwords somewhere safe.
Ask before clicking links that look suspicious.
Use strong passwords or a manager like LastPass.
FAQ: When to Call for Help
Q1: When should I stop troubleshooting myself?
If you’ve tried two or three things and nothing changes, call a trusted support service.
Q2: Can remote tech help be safe?
Yes—if you call first and confirm the company’s name. Don’t accept random pop-up offers of help.
Q3: How can I avoid the same problems again?
Keep your system updated and back up important data monthly.
The 5 Golden Rules of Tech Troubleshooting 🧰
Don’t panic. Breathe before you click.
Restart first. It’s the magic button of tech.
Google it safely. Add “official site” to your search.
Call a trusted helper (like FriendlyHelp) if stuck.
Learn one fix at a time—it builds confidence fast.
✅ With these answers, you’ll handle 90% of tech hiccups yourself—and know exactly when to call a FriendlyHelp coach for the rest.
Remember: technology isn’t out to get you—it just needs a patient touch (and maybe a restart).
