Pure Steps Privacy Policy

At Electrodry, we are committed to protecting your privacy. This policy explains how we collect, use and disclose your personal information in connection with our services.

1. Collection of Personal Information

We only collect personal information that you voluntarily provide to us, such as when you make a booking, request a quote, or make a payment. We may also collect information provided by others, for example through referrals or third-party booking platforms.

2. Types of Information Collected

The personal information we collect can include your name, address, contact number, email address and payment details.

3. Purpose of Use

We use your personal information to:

Provide and deliver our cleaning and restoration services
Manage bookings, quotes and payments
Communicate with you about your service
Improve our business systems, marketing and customer service
Comply with our legal and regulatory obligations

4. Cookies, Tracking and Advertising

Our website uses cookies and similar technologies to help us understand how visitors use our site, improve our services and measure the effectiveness of our marketing.

We use tools from Google, Meta (Facebook and Instagram) and Microsoft to track website activity, phone-call conversions and online bookings. These tools may collect information such as your IP address, device type, pages visited and actions taken on our site (for example, submitting a form or clicking to call).

This information helps us to:

Analyse website traffic and visitor behaviour
Improve our advertising on platforms such as Google, Facebook, Instagram and Microsoft
Measure how effective our marketing campaigns are

You can adjust your browser settings to refuse cookies or to be notified when cookies are used. Please note that disabling cookies may affect how our website functions.

We do not sell or rent personal information. All data collected through these tools is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

5. Opting Out

You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

6. Disclosure of Information

We may share personal information with our contractors, franchisees, service providers and agents who assist in delivering our services. We may also disclose information if required by law or in the event of a business sale or restructuring.

7. Security Measures

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. This includes physical, electronic and procedural safeguards.

8. Accuracy of Information

We aim to keep your information accurate and up to date. If your details change, please let us know so we can correct our records.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about our Privacy Policy or how we handle your information, please contact us using the details on our website.

We may amend this policy from time to time to ensure that it is accurate and up-to-date. We welcome any questions or comments and invite you to contact us using the button below.