Privacy Policy
Privacy Policy
Your Privacy
Hairmony Hair & Skin Clinic Pty Ltd (“Hairmony”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
1. What information we collect
We may collect personal information in different ways, including through our website, booking system, and in-clinic consultations.
Personal information
- Name
- Phone number
- Email address
- Appointment and booking details
- Health and sensitive information
Where relevant to your care, we may collect:
- Medical history
- Scalp and skin assessments
- Treatment records
- Clinical photographs (before and after images)
This information is collected only where necessary to provide safe and appropriate treatment, and with your consent.
2. How we collect your information
We may collect your information in a number of ways, including:
- Website enquiry forms
- Online booking systems (e.g. Timely)
- Social media platforms and advertising (e.g. Meta / Facebook / Instagram lead forms)
- In-clinic consultation forms
- Verbal communication during appointments
- Clinical imaging and assessment tools
When you submit your details through social media platforms or advertisements, your information is collected via those platforms and shared with us in accordance with their own privacy policies.
3. Why we collect your information
We collect and use your information to:
- Provide consultations and treatments
- Develop personalised treatment plans
- Communicate with you regarding appointments
- Maintain accurate clinical records
- Improve our services and client experience
We may also use your contact details to send important updates or relevant information. You can opt out of marketing communications at any time.
4. Clinical photography and consent
With your explicit consent, we may take clinical photographs in Harmony Hari and Skin clinic to:
- Assess and monitor treatment progress
- Support clinical decision-making
- Document treatment outcomes
These images may be used for educational or marketing purposes only where separate written consent has been obtained.
We do not use identifying images without your permission.
5. How we store and protect your information
Your information is stored securely using trusted systems and processes, including:
- Secure digital practice management systems
- Password-protected devices
- Restricted access to authorised personnel only
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
6. Disclosure of your information
We do not sell your personal information.
We may share your information only where necessary, including with:
- Booking and practice management platforms (e.g. Timely)
- Payment providers
- IT and service providers supporting our business
All third parties are required to handle your information securely and in accordance with privacy laws.
We may also disclose information where required by law.
7. Cookies and website analytics
Our website may use cookies and analytics tools to:
- Understand website traffic and usage
- Improve user experience
This information is generally non-identifiable. You can disable cookies through your browser settings if you prefer.
8. Your rights
You have the right to:
- Request access to your personal information
- Request corrections to your information
- Withdraw consent for marketing communications
To do so, please contact us using the details below.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
10. Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Hairmony Hair & Skin Clinic Pty Ltd
📧 Email: [email protected]
📍 Location: Shop 6/ 2 Harbour RD, Hamilton, QLD
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All content provided on this website is for informational and educational purposes only and does not constitute medical advice. The information is not intended to replace professional medical advice, diagnosis, or treatment, and does not establish a patient–practitioner relationship.
All treatments require an individual consultation to assess suitability. Medical aesthetic treatments may involve potential risks and adverse reactions.
Results and treatment longevity may vary between individuals. Any results shown or described are specific to the individual and do not guarantee similar outcomes.
Always seek the advice of a qualified healthcare professional regarding any medical condition or treatment.