Client Policy
Hairmony Client Policies
At Hairmony Hair & Skin Clinic, we are committed to providing a calm, private, and personalised experience for every client.
As a boutique clinic, we dedicate exclusive time to each appointment. The following policies are in place to ensure fairness, consistency, and the highest standard of care.
1. Booking & Deposit
A $50 deposit is required at the time of booking to secure your appointment.
This deposit will be credited toward your treatment on the day.
Appointments are reserved exclusively for you, and we are unable to accommodate other clients during your allocated time.
2. Cancellations & Rescheduling
We kindly ask for at least 24 hours’ notice for any cancellations or changes to your appointment.
3. Late cancellations & Missed appointments
Cancellations or changes made within 24 hours of your appointment, or failure to attend, will result in the deposit being forfeited as a cancellation fee.
As a boutique clinic, we are unable to fill appointments at short notice, and your reserved time is held exclusively for you.
Repeated Late Cancellations / No-Shows
We understand that unexpected situations can happen. However, repeated last-minute cancellations, rescheduling within 24 hours, or missed appointments may result in limitations or refusal of future bookings.
This helps us ensure availability for clients who are ready to commit to their appointments.
4. Late Arrival
If you arrive late, your treatment time may be shortened to avoid impacting the next client’s appointment.
If you arrive significantly late, we may need to reschedule your appointment, and this may be treated as a late cancellation.
6. Suitability & Consultation
All treatments require an individual consultation to assess suitability.
Treatment recommendations are based on your individual concerns, medical history, and clinical assessment. Not all clients may be suitable for every treatment.
7. Clinical Photography & Consent
Clinical photographs may be taken to assess and monitor your progress.
These images are used for clinical purposes and will only be used for educational or marketing purposes with your separate written consent.
8. Payments
Full payment is required on the day of treatment unless otherwise discussed.
For treatment packages or plans, specific payment terms will be explained during your consultation.
9. Refund Policy
Due to the nature of our services, we do not offer refunds for treatments that have been performed.
Treatment packages are offered at a reduced rate to reflect a commitment to a course of treatments, and are therefore non-refundable for change of mind or unused sessions.
If you have any concerns regarding your treatment, we encourage you to contact us so we can provide appropriate support and follow-up care.
Nothing in this policy is intended to exclude or limit your rights under Australian Consumer Law.
10. Our Approach
At Hairmony, we believe in a transparent, respectful, and personalised approach to care.
These policies allow us to:
- Provide dedicated time for each client
- Maintain a calm and private environment
- Deliver safe, high-quality treatments
We truly appreciate your understanding and respect for our time, just as we respect yours.
11. Agreement
By booking an appointment with Hairmony Hair & Skin Clinic, you acknowledge and agree to the above policies.
Hairmony Hair & Skin Clinic Pty Ltd
📧 Email: [email protected]
📍 Location: Shop 6/ 2 Harbour RD, Hamilton, QLD
Start Your Hair & Skin Journey
Every journey starts with understanding your concerns.
At Hairmony, we provide personalised consultations in a private boutique setting so you can feel comfortable discussing your goals and treatment options.
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2 HARBOUR ROAD HAMILTON 4007
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All content provided on this website is for informational and educational purposes only and does not constitute medical advice. The information is not intended to replace professional medical advice, diagnosis, or treatment, and does not establish a patient–practitioner relationship.
All treatments require an individual consultation to assess suitability. Medical aesthetic treatments may involve potential risks and adverse reactions.
Results and treatment longevity may vary between individuals. Any results shown or described are specific to the individual and do not guarantee similar outcomes.
Always seek the advice of a qualified healthcare professional regarding any medical condition or treatment.