Privacy Policy
Introduction
Smart Benefits, LLC respects your privacy and is committed to protecting your personal information, including Personally Identifiable Information (PII) and Protected Health Information (PHI). This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.
By using our website or services, you agree to the terms of this Privacy Policy. We may update this policy at any time, and changes will be effective upon posting.
Information Collection
We collect information from you when you:
Visit our website
Fill out forms or enrollment applications
Contact us by phone, email, SMS, or live chat
Participate in benefit selection or insurance enrollment
The information collected may include your name, email address, phone number, address, Social Security Number, health-related information, and payment details when required.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how users interact with our site.
Cookies may collect non-personal data such as browser type, device information, pages visited, and time spent on the site. You can disable cookies through your browser settings.
We may use tools such as Google Analytics to analyze user behavior. We honor Do Not Track (DNT) signals and do not engage in third-party behavioral tracking.
Phone Number & SMS Use
Phone numbers collected by Smart Benefits, LLC are used only for direct communication and are never sold or rented for marketing purposes.
By providing your phone number, you consent to receive SMS messages from Smart Benefits, LLC.
By submitting your information through our forms, you expressly consent to receive SMS messages from Smart Benefits, LLC.
SMS messages may include:
Enrollment updates
Benefit reminders
Customer support messages
Promotional offers
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For help, contact us at [email protected].
SMS opt-in consent is collected via website forms, enrollment forms, or other communication channels before sending messages. Consent is not a condition of purchase.
SMS opt-in consent and phone numbers are not shared with third parties for marketing purposes.
Use of Information
We use the information we collect to:
Provide and manage insurance and health benefit services
Process enrollments and payments
Respond to your inquiries and provide customer support
Send updates, confirmations, and service-related messages
Improve our services and user experience
Comply with legal and regulatory obligations
Financial Data & Payment Processing
All transactions are processed through secure gateway providers. We do not store or process full credit card or bank account details on our servers.
By providing your payment information, you authorize us to initiate payments for agreed-upon services in accordance with applicable regulations.
Sensitive information is encrypted via Secure Socket Layer (SSL) technology and stored in secure environments.
Health Information (PHI)
We maintain the confidentiality of your health information as required by law.
Your information may be used for:
Treatment and coordination with healthcare providers
Payment processing for services
Administrative and operational purposes
You have the right to access, correct, or request changes to your information, and to be notified in case of a data breach.
Information Sharing
We do not sell or rent your personal information.
We may share your information only with:
Trusted service providers (e.g., hosting, analytics, payment processors)
Insurance partners and underwriters necessary to provide services
Legal authorities when required by law
Email Communication
By providing your email address, you agree to receive communication from Smart Benefits, LLC. You can unsubscribe at any time using the link provided in emails.
Your Rights
You have the right to:
Access your personal data
Correct or update your information
Request deletion of your data
Opt out of communications
To exercise your rights, contact us using the details below.
Children’s Privacy (COPPA)
We do not knowingly market to children under the age of 13 and comply with applicable laws regarding children’s data protection.
Changes to Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page.
Contact Information
If you have any questions regarding this Privacy Policy, you may contact us:
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