Privacy Policy
Tillett Agency
Effective Date: Jan 1st, 2026
Important Notice Regarding Text Messaging
Tillett Agency ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
Name, email, phone number, physical address
Payment information when you request a quote or service
Opt-in records and timestamps for communication channels (SMS, email, etc.)
Non-Personal Information:
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected data for:
Provide and improve our services
Process transactions and payments
Communicate about inquiries, appointments, and updates
Enhance website functionality and user experience
Ensure security and fraud prevention
Maintain records of communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
Messages are sent only if you explicitly opt-in
Timestamped records of all opt-ins are maintained
We comply with TCPA and applicable laws
Opt-Out Instructions:
Cancel SMS at any time by replying "STOP"
Final confirmation message will be sent; no further messages unless you re-opt-in
Opt-out requests are processed immediately
Message Frequency & Content:
Frequency varies based on your interactions
Messages are directly related to services requested
Promotional content is only sent with explicit consent
Help & Support:
Reply "HELP" for assistance or contact [email protected]
Customer support available during business hours
Carrier Information:
Standard message & data rates may apply
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties for marketing purposes. Subcontractors supporting services (e.g., customer support) may access data, but opt-in information remains confidential.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
Vendors assisting operations (payment processing, scheduling, etc.)
SMS providers solely for delivering messages you consented to
All service providers are contractually obligated to maintain confidentiality
Legal Compliance:
If required by law or legal process
In response to valid law enforcement requests or court orders
Business Transfers:
In case of mergers, acquisitions, or asset sales
Your data remains protected under this policy
All categories exclude SMS opt-in data except providers delivering messaging services.
5. Data Security
We maintain security measures to protect personal information:
Encryption of sensitive data
Secure access controls
Regular security assessments
Employee training on data protection
Breach notification protocols
Secure backups and disaster recovery
Despite precautions, no method of transmission is 100% secure.
6. Cookies & Tracking Technologies
We use cookies to:
Analyze site traffic and behavior
Remember preferences
Improve website functionality
Measure effectiveness of services
Browser settings allow you to control cookies; disabling may limit functionality.
7. Your Rights & Choices
You may:
Access, update, or delete personal information
Opt-out of marketing emails by clicking "unsubscribe"
Opt-out of SMS messages by replying "STOP"
Request info on data processing
Withdraw consent at any time
Lodge complaints with supervisory authorities
Contact info is in Section 10.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices; review their policies separately.
9. Changes to This Privacy Policy
We may update this policy periodically. Latest version is always on our website with the effective date. Significant changes may be notified via email or website notice.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Tillett Agency
By using our website and services, you consent to this Privacy Policy.