1. Introduction

Welcome to Mayor Roofing.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, use our website, or interact with our AI chatbot.

By using our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Company Name: Mayor Roofing
Owner/Operator: Phil Mayor
Phone: 07919 073789
Email: [email protected]
Service Area: Wigan and the North West, UK

Mayor Roofing is a roofing services business providing roof replacements, repairs, inspections, and related works for residential and commercial clients.

3. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Details: Your name, address, and contact details (phone number, email).

Project Information: Details about your roofing needs, property, or service requests.

Chatbot Data: Any information voluntarily entered into our AI chat system, such as your name, phone number, email, and job details.

Website Usage Data: Information such as IP address, browser type, device information, and pages visited (collected via analytics tools like Google Analytics).

Correspondence Data: Records of communications through email, phone, or our chatbot.

We do not collect sensitive personal data (e.g., health, financial, or biometric data).

4. How We Use Your Information

Your information may be used for the following purposes:

To respond to enquiries and provide roofing quotes or consultations.

To arrange and manage appointments, site visits, and customer projects.

To send service updates, quotes, or invoices related to your enquiry.

To improve our services and website functionality.

To comply with legal, regulatory, and insurance obligations.

If you communicate via our AI chatbot, any details you provide (name, phone, email, and service request) are securely stored and used solely to respond to your enquiry.

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity: To provide roofing services, quotations, or fulfil agreements.

Legitimate interests: To respond to general enquiries, improve services, and maintain records.

Consent: When you provide information voluntarily via our contact form or chatbot.

You may withdraw consent at any time by contacting us at [email protected].

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

Secure storage on password-protected systems and devices.

Use of encrypted communications and email where possible.

Limited data access restricted to authorised personnel only.

Personal information collected via our chatbot or forms is not shared publicly and is only retained for as long as necessary to fulfil the purpose for which it was collected.

7. Sharing Your Information

We do not sell or rent personal data to third parties.

We may share data only with:

Trusted service providers who assist with hosting, email, or IT infrastructure (all of whom comply with UK GDPR).

Legal or regulatory authorities if required by law.

We do not transfer personal data outside the UK without ensuring equivalent data protection safeguards.

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purpose of collection (e.g., provide services, issue quotes/invoices).

Meet legal or tax obligations.

Typically, enquiry and project data are stored for up to 6 years in line with business recordkeeping requirements.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Request a copy of your personal data (Subject Access Request).

Request correction of inaccurate or incomplete data.

Request deletion of your personal data (“right to be forgotten”).

Object to processing or request restriction of processing.

Withdraw consent at any time (if processing is based on consent).

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

10. Cookies and Tracking Technologies

Our website may use cookies or analytics tools (such as Google Analytics) to gather non-personal data about site usage. You can adjust cookie preferences in your browser settings at any time.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external sites. Always review their privacy policies before sharing personal data.

12. AI Chatbot Data Handling

When using our chatbot:

Information you provide (e.g. name, phone number, email, service type) is stored securely and used only to respond to your enquiry.

Conversations may be reviewed by our team to ensure quality responses and customer service.

Chat logs are periodically deleted once enquiries are resolved or no longer needed.

We do not use chatbot data for marketing without explicit consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with an updated “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how your data is handled, please contact:

Phil Mayor
Email: [email protected]
Phone: 07919 073789
Business: Mayor Roofing, Wigan, North West, UK

© 2025 Mayor Roofing. All rights reserved.