Easing the burden of debt The Debt Wizard way!

Privacy Policy

Debt Wizard

We process your data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).

During the course of your dealings with us, we will ask you to provide detailed personal information relating to your existing circumstances, financial situation, and, in some cases, your health and family health history (“Your Personal Data”). This document explains how we use Your Personal Data and outlines your rights in relation to it.

WHAT DO WE MEAN BY "YOUR PERSONAL DATA"?

Your Personal Data means any information that describes or relates to your personal circumstances. It may identify you directly (e.g., your name, address, date of birth) or indirectly (e.g., employment details, health history, family composition, or opinions about you).

In the context of helping, you with your case, Your Personal Data may include:

• Name, address, contact details, date of birth, nationality, marital status, identity verification documents

• Employment information, salary, bonuses, employment history

• Financial information, including loans, credit history, income, expenditure, and dependents

• Health and medical history relevant to your claim

• Any other information relevant to your specific matter

This also includes audio or visual data such as voice recordings or photos.

THE BASIS UPON WHICH WE WILL DEAL WITH YOUR PERSONAL DATA

We process Your Personal Data on the basis that you are entering into a contract for our services. Where sensitive data (e.g., health information) is provided, we rely on your explicit consent.

After our contractual relationship ends, we may retain your data to meet legal obligations, handle future queries or complaints, or for anonymised research purposes.

We may also process your data to meet regulatory or legal duties. Without relevant data, we may not be able to provide our services or assist you effectively.

PROCESSING YOUR SENSITIVE (SPECIAL CATEGORY) DATA

We may collect and process Special Data (e.g., health information) to support your claim. If children’s data is relevant (particularly those under 13), parental consent will be required. For those over 13, separate consent may be needed.

All Special Data is processed with the same care and safeguards as your general Personal Data.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We mainly collect Your Personal Data directly from you—during calls, meetings, emails, or through forms. All phone calls to and from our office are recorded.

WHAT HAPPENS TO YOUR PERSONAL DATA WHEN IT IS DISCLOSED TO US?

We may:

• Store it on secure internal systems (digital and paper-based)

• Share it with relevant third parties to support your claim

• Use it to communicate updates and respond to your enquiries

SHARING YOUR PERSONAL DATA

Your Personal Data may be shared with:

• Solicitors and legal service providers involved in your case

• Other third parties relevant to the support or progress of your matter

We do not anticipate transferring your data outside of the European Economic Area.

SECURITY AND RETENTION OF YOUR PERSONAL DATA

Your data is stored securely in line with legal standards. We retain data for a maximum of 7 years unless a legal reason or claim requires longer retention.