Privacy Policy
PRIVACY POLICY Gold Estate Realty Inc.
INTRODUCTION
Gold Estate Realty Inc. (“we,” “us,” or “our”) operates www.goldrealestate.ca (the “Website” or “Services”), which provides information about real estate properties in Ontario, Canada, along with related news, resources, and services.
We are committed to protecting your privacy and handling your personal information with care, transparency, and in compliance with Canadian privacy laws. This Privacy Policy (the “Policy”) explains:
• What personal information we collect about you • How we collect and use your personal information
• Who we share your personal information with • Your rights and choices regarding your personal information • How we protect your personal information
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with this Policy, please do not use our Services.
This Policy forms part of our Terms of Service and should be read in conjunction with those terms. Any capitalized terms not defined in this Policy have the meanings given to them in our Terms of Service.
QUICK REFERENCE GUIDE
QUESTION: What information do you collect? ANSWER: Contact information (name, email, phone, address), demographic information, location data, property preferences, and technical information (IP address, browser type). See Section 4.
QUESTION: How do you collect my information? ANSWER: Directly from you when you use our Services, from third-party services (social media logins), and automatically through cookies and analytics tools. See Section 5.
QUESTION: Why do you collect my information? ANSWER: To provide Services, connect you with real estate professionals, personalize your experience, improve our Services, and communicate with you. See Section 7.
QUESTION: Who do you share my information with? ANSWER: Independent real estate professionals, service providers (hosting, analytics, marketing), and as required by law. We never sell your information. See Sections 2 and 10.
QUESTION: How can I access or delete my information? ANSWER: Contact us using the information in Section 20. We will respond to your request in accordance with applicable privacy laws. See Section 13.
QUESTION: How do I opt out of marketing? ANSWER: Use the unsubscribe link in our emails or contact us. You can also manage preferences at the footer link “Your Privacy Choices.” See Section 8.
QUESTION: Do you use cookies? ANSWER: Yes, for essential functions, analytics, and advertising. You can manage cookie preferences through your browser or our “Your Privacy Choices” link. See Section 6.
QUESTION: Is my information secure? ANSWER: Yes. We implement reasonable physical, technical, and administrative safeguards to protect your information. See Section 15.
TABLE OF CONTENTS
1. Scope and Application
2. Sharing with Real Estate Professionals
3. Third-Party Websites and Services
4. Personal Information We Collect
5. How We Collect Personal Information
6. Cookies and Tracking Technologies
7. Purposes for Collecting Personal Information
8. Communications from Us and Real Estate Professionals
9. How We Use Personal Information
10. Disclosure of Personal Information
11. International Data Transfers
12. Data Retention
13. Your Privacy Rights
14. Consent and Withdrawal
15. Information Security
16. Data Breach Notification
17. Children’s Privacy
18. Changes to This Policy
19. Interpretation
20. Contact Us and Complaints
1. SCOPE AND APPLICATION
1.1 Applicable Laws
We are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. We comply with these laws in our collection, use, disclosure, and retention of your personal information.
1.2 Geographic Scope
Our Services focus on properties available in Ontario, Canada. If you are visiting our Services from outside Canada, please note that by providing your personal information to us, you are:
• Permitting the transfer of your personal information to Canada, which may have different privacy protection standards than your jurisdiction • Consenting to the processing of your personal information in accordance with Canadian law and this Policy
Your information may be accessible to Canadian courts, law enforcement, or regulatory authorities under Canadian law.
1.3 Who This Policy Applies To
This Policy applies to individuals who visit or use our Services. If you are a real estate professional working with us, a separate privacy policy applies to your relationship with us.
2. SHARING WITH REAL ESTATE PROFESSIONALS
2.1 Independent Professionals
We work with independent real estate professionals, including brokerages, agents, and other real estate service providers (collectively, “Real Estate Professionals”). These professionals are independent businesses that are not employed by us and operate under their own privacy practices.
2.2 How We Share Your Information
When you use our Services, we may share your personal information with Real Estate Professionals to fulfill your requests. Examples include:
• When you inquire about a property, we share your contact information with the relevant Real Estate Professional • When you request a consultation or market analysis, we connect you with professionals in your area • When you save searches or set property alerts, we share your preferences with professionals who can assist you • When you participate in virtual tours or video consultations, the relevant professionals receive your information
By using our Services and providing your information, you acknowledge and consent to our sharing of your information with Real Estate Professionals for these purposes.
2.3 Real Estate Professionals’ Privacy Practices
IMPORTANT: Once we share your information with Real Estate Professionals, their use of your information is governed by their own privacy policies, not this Policy. We do not control and are not responsible for how Real Estate Professionals collect, use, disclose, or protect your personal information.
If you wish to withdraw consent for a Real Estate Professional to use your information, you must contact that professional directly. If you have concerns about a Real Estate Professional’s privacy practices, we encourage you to raise them directly with that professional.
2.4 Opting Out
If you withdraw consent for us to share your information with Real Estate Professionals, we may not be able to provide you with the Services you have requested, as connecting you with real estate professionals is a core function of our Services. To opt out of marketing communications from us or Real Estate Professionals, see Section 8.
3. THIRD-PARTY WEBSITES AND SERVICES
Our Services may contain links to third-party websites, applications, or services that are not operated by us, including websites operated by Real Estate Professionals. This Policy does not apply to these third-party sites.
When you click on a link to a third-party site or provide information to a third party, you do so at your own risk. We encourage you to read the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of third parties or the content on their websites.
If you access our Services through third-party social media platforms (such as Facebook, Google, LinkedIn, or TikTok), those platforms may also collect information about you in accordance with their own privacy policies.
4. PERSONAL INFORMATION WE COLLECT
Personal information means any information about an identifiable individual. We collect various types of personal information depending on how you interact with our Services.
4.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
• CONTACT INFORMATION: Name, email address, phone number, mailing address • DEMOGRAPHIC INFORMATION: Age, gender, language preferences, household size • PROPERTY PREFERENCES: Desired locations, property types, price ranges, features, saved searches • COMMUNICATION CONTENT: Messages you send us, feedback, survey responses, contest entries • SOCIAL MEDIA INFORMATION: Profile information from Facebook, Google, LinkedIn, TikTok, or other platforms when you connect your account or use social login features
4.2 Information Collected Automatically
When you access or use our Services, we automatically collect:
• DEVICE INFORMATION: IP address, device type, operating system, browser type and version, unique device identifiers, mobile network information • USAGE INFORMATION: Pages viewed, time spent on pages, links clicked, search queries, properties viewed, browsing patterns, referring/exit pages • LOCATION INFORMATION: General geographic location (city, province, country) derived from IP address • COMMUNICATION RECORDS: Records of communications, including phone calls, video consultations, and chat interactions (when recording is enabled)
4.3 Information from Third Parties
We may receive personal information about you from third-party sources, including:
• Social media platforms when you use social login features • Analytics and advertising partners who provide us with information about your interactions with online advertising • Real Estate Professionals who may share information about your interactions with them • Data enrichment services that help us update or supplement the information you provide
5. HOW WE COLLECT PERSONAL INFORMATION
5.1 Direct Collection
We primarily collect personal information directly from you when you:
• Visit or browse our Services • Create an account or profile • Submit inquiries about properties or services • Request information, consultations, or property viewings • Save searches or set up property alerts • Subscribe to newsletters or marketing communications • Participate in contests, surveys, or promotions • Communicate with us via phone, email, chat, or video • Use interactive features like calculators or virtual tours
5.2 Social Media Integration
If you use social media platforms (such as Facebook, Google, LinkedIn, or TikTok) to access our Services or create an account, these platforms will share certain information with us in accordance with your settings on those platforms. This typically includes your name, email address, profile picture, and other information you have made public.
5.3 Automatic Collection Technologies
We use cookies, web beacons, analytics tools, and similar technologies to automatically collect information about your use of our Services. See Section 6 for detailed information about these technologies.
6. COOKIES AND TRACKING TECHNOLOGIES
6.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit. We use both first-party cookies (set by us) and third-party cookies (set by our service providers and partners).
6.2 Types of Cookies We Use
STRICTLY NECESSARY COOKIES These cookies are essential for our Services to function properly. They enable basic functions like page navigation, access to secure areas, and remembering information you’ve entered into forms. Our Services cannot function properly without these cookies.
PERFORMANCE AND ANALYTICS COOKIES These cookies help us understand how visitors interact with our Services by collecting and reporting information. This helps us improve our Services, optimize user experience, and identify technical issues. We may use various analytics platforms including but not limited to Google Analytics and similar services.
FUNCTIONALITY COOKIES These cookies allow our Services to remember choices you make (such as your language preference or region) and provide enhanced, personalized features. They may also remember your saved searches, favorite properties, and preferences.
ADVERTISING AND TARGETING COOKIES These cookies are used to deliver advertisements more relevant to you and your interests. They may be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies may be set by us or our advertising partners, which may include platforms such as Google, Facebook, LinkedIn, TikTok, and other advertising networks.
6.3 Other Tracking Technologies
In addition to cookies, we may use:
• WEB BEACONS (PIXEL TAGS): Small graphic images embedded in web pages or emails that allow us to track page views, email opens, and user behavior • LOCAL STORAGE: Technology that allows us to store data locally on your device • SESSION STORAGE: Temporary storage that expires when you close your browser • ANALYTICS TOOLS: Third-party analytics services that may use their own tracking technologies
6.4 Managing Your Cookie Preferences
You have several options to manage cookies:
• YOUR PRIVACY CHOICES LINK: Click the “Your Privacy Choices” link in the footer of our website to manage your cookie and advertising preferences • BROWSER SETTINGS: Most browsers allow you to refuse cookies or delete existing cookies. Check your browser’s help section for instructions • MOBILE DEVICE SETTINGS: On mobile devices, you can adjust privacy settings to limit tracking
IMPORTANT: If you disable or refuse cookies, some features of our Services may not function properly. Strictly necessary cookies cannot be disabled as they are essential for the Services to work.
6.5 Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) signal. At this time, there is no industry standard for how to respond to DNT signals. We may respond to DNT signals in accordance with industry best practices as they develop. You can manage your tracking preferences through the methods described above.
7. PURPOSES FOR COLLECTING PERSONAL INFORMATION
We collect and use your personal information for specific, legitimate purposes that are necessary to provide and improve our Services. We limit our collection and use to what is reasonably necessary for these purposes.
7.1 Providing Services
We use your information to: • Operate and maintain our Services • Process and respond to your inquiries and requests • Connect you with Real Estate Professionals • Facilitate property searches and viewings • Send property alerts and saved search notifications • Enable virtual tours and video consultations • Provide customer support and respond to your questions
7.2 Personalization and Improvement
We use your information to: • Personalize your experience and customize content shown to you • Recommend properties and content based on your preferences and behavior • Remember your preferences and settings • Improve and optimize our Services, including through testing and analysis • Develop new features, products, and services • Understand how users interact with our Services • Train and improve AI-powered features and chatbots
7.3 Communications
We use your information to: • Send you transactional messages related to your use of our Services • Provide customer service and support • Send newsletters, market updates, and real estate news (with your consent) • Send promotional offers and marketing communications (with your consent) • Notify you about changes to our Services or policies • Conduct surveys and request feedback
7.4 Marketing and Advertising
We use your information to: • Deliver targeted advertising and content • Measure the effectiveness of our advertising campaigns • Show you relevant advertisements on third-party platforms • Analyze market trends and user behavior for marketing purposes
7.5 Business Operations
We use your information to: • Manage and administer our relationship with Real Estate Professionals • Conduct business planning, reporting, and forecasting • Manage contests, promotions, and sweepstakes • Maintain records for business and accounting purposes
7.6 Legal Compliance and Protection
We use your information to: • Comply with legal obligations and regulatory requirements • Respond to legal requests from authorities • Detect, prevent, and investigate fraud, security incidents, and prohibited activities • Enforce our Terms of Service and other agreements • Protect the rights, property, and safety of us, our users, and others • Respond to emergencies and threats to health or safety
8. COMMUNICATIONS FROM US AND REAL ESTATE PROFESSIONALS
We comply with Canada’s Anti-Spam Legislation (CASL) in all our electronic communications. This section explains the types of communications you may receive and how to manage your preferences.
8.1 Transactional Communications
Transactional communications are messages necessary to provide you with the Services you have requested. These include:
• Confirmations when you submit forms or requests • Responses to your inquiries about properties or services • Property alerts for saved searches you have created • Notifications about scheduled viewings or consultations • Service-related announcements and updates • Customer support messages • Important notices about changes to our Services or policies
You cannot opt out of transactional communications as they are necessary to provide you with the Services. However, you can stop receiving transactional communications by discontinuing your use of the relevant Services.
8.2 Marketing Communications
With your consent, we and Real Estate Professionals may send you marketing communications, including:
• Newsletters and market updates • Real estate news and insights • Promotional offers and special deals • Property recommendations based on your interests • Invitations to events, open houses, and webinars • Surveys and feedback requests • Information about services from us and Real Estate Professionals
8.3 How to Opt Out of Marketing Communications
You can opt out of marketing communications at any time using any of these methods:
• UNSUBSCRIBE LINK: Click the “unsubscribe” link at the bottom of any marketing email • YOUR PRIVACY CHOICES: Visit the “Your Privacy Choices” link in our website footer to manage your communication preferences • CONTACT US: Submit a request using the form or contact information in Section 20
Please allow up to 10 business days for your opt-out request to be processed. Even after opting out of marketing communications, you will continue to receive transactional communications.
8.4 Communications from Real Estate Professionals
When you use our Services, Real Estate Professionals may contact you directly based on the information you provide. These professionals may send you both transactional and marketing communications.
To opt out of communications from a specific Real Estate Professional, you must contact them directly using the unsubscribe mechanism they provide or by contacting them through the contact information they have shared with you. We cannot control or opt you out of communications sent directly by Real Estate Professionals.
8.5 Communication Methods
We and Real Estate Professionals may communicate with you through various channels, including email, phone calls, text messages (SMS), and in-app messages. You can manage your preferences for different communication channels through your device settings and the methods described above.
9. HOW WE USE PERSONAL INFORMATION
We use your personal information only for the purposes described in this Policy or for purposes that are compatible with those purposes. We will not use your personal information for purposes that are incompatible with the purposes for which it was collected without first obtaining your consent.
9.1 Lawful Basis for Processing
We process your personal information based on one or more of the following legal grounds:
• CONSENT: You have given us clear consent to process your personal information for specific purposes • CONTRACTUAL NECESSITY: Processing is necessary to provide the Services you have requested • LEGAL OBLIGATION: Processing is necessary to comply with applicable laws and regulations • LEGITIMATE INTERESTS: Processing is necessary for our or a third party’s legitimate interests, and your rights do not override those interests
9.2 Automated Decision-Making and Profiling
We may use automated systems to analyze your information and make predictions about your preferences, interests, and behavior. This helps us:
• Recommend properties that may interest you • Personalize content and advertising • Improve our Services and user experience • Match you with appropriate Real Estate Professionals
We do not make automated decisions that significantly affect you without human involvement. If you have concerns about automated processing, you can contact us using the information in Section 20.
9.3 AI and Machine Learning
We may use artificial intelligence (AI) and machine learning technologies to:
• Power chatbots and virtual assistants for customer service • Analyze property data and market trends • Generate property descriptions and content • Improve search functionality and recommendations • Enhance image recognition for property features
When AI systems process your information, we implement safeguards to ensure accuracy, fairness, and protection of your privacy rights.
10. DISCLOSURE OF PERSONAL INFORMATION
We may share your personal information with various third parties as described in this section. We require these third parties to handle your information responsibly and in compliance with applicable privacy laws.
10.1 Real Estate Professionals
As described in Section 2, we share your information with independent Real Estate Professionals to provide you with the Services you have requested. This is a primary purpose of our Services.
10.2 Service Providers
We engage trusted third-party service providers to help us operate our business and provide Services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information. Our service providers may include:
• HOSTING AND INFRASTRUCTURE PROVIDERS: Companies that host our website and store data on secure servers • EMAIL SERVICE PROVIDERS: Services that help us send and manage email communications • ANALYTICS PROVIDERS: Tools that help us analyze website usage and user behavior (such as Google Analytics and similar services) • CUSTOMER RELATIONSHIP MANAGEMENT (CRM): Platforms that help us manage customer relationships and communications • MARKETING AND ADVERTISING PARTNERS: Services that help us deliver targeted advertising (such as Google Ads, Facebook, LinkedIn, TikTok, and other advertising networks) • COMMUNICATION PLATFORMS: Services for video conferencing, chat, and customer support • DATA ENRICHMENT SERVICES: Companies that help us update and supplement customer information • CLOUD STORAGE PROVIDERS: Services that provide secure data storage solutions
10.3 Affiliates and Corporate Family
We may share your information with our parent company, subsidiaries, affiliates, and related entities for purposes consistent with this Policy, including to provide Services, support business operations, and for marketing purposes (with your consent).
10.4 Business Transactions
If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. In such cases:
• We will provide notice before your information is transferred • The acquiring entity will be bound by this Policy or a substantially similar policy • You will have the opportunity to opt out if the new policy is materially different
10.5 Legal Requirements and Protection
We may disclose your personal information when we believe in good faith that disclosure is necessary to:
• Comply with applicable laws, regulations, or legal processes • Respond to lawful requests from public authorities, including law enforcement • Respond to court orders, subpoenas, or search warrants • Enforce our Terms of Service or other agreements • Protect our rights, property, or safety • Protect the rights, property, or safety of our users or others • Detect, prevent, or investigate fraud, security issues, or illegal activities • Respond to emergencies involving threats to health or safety
10.6 Contest and Promotion Partners
When you participate in contests, sweepstakes, or promotions, we may share your information with sponsors, co-sponsors, and service providers who help us administer these programs. Additional terms and privacy notices may apply to specific contests or promotions.
10.7 Aggregated and De-Identified Information
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This includes:
• Statistical data about our users and Services • Market trends and insights • Website usage analytics • Demographic information in aggregate form
This information does not identify you personally and may be used for business, marketing, research, or other purposes without restriction.
10.8 With Your Consent
We may share your personal information with other third parties when you give us specific consent to do so.
10.9 We Do Not Sell Personal Information
IMPORTANT: We do not sell your personal information to third parties for monetary consideration. However, some of our advertising and analytics practices may constitute “sharing” for targeted advertising purposes under certain privacy laws. You can opt out of targeted advertising by clicking the “Your Privacy Choices” link in our website footer.
11. INTERNATIONAL DATA TRANSFERS
Our Services are operated in Canada, and we primarily store and process your personal information in Canada. However, some of our service providers may process or store data in other countries, including the United States.
When your information is transferred outside of Canada, it may be subject to the laws of those jurisdictions. This means that courts, law enforcement, regulatory agencies, or national security authorities in those countries may be able to access your information under their local laws.
We take steps to ensure that any international transfers of your personal information receive an adequate level of protection, including:
• Using contractual safeguards with service providers • Implementing appropriate technical and organizational measures • Selecting reputable service providers with strong privacy practices
By using our Services, you acknowledge and consent to the transfer of your personal information to countries outside of Canada as described in this Policy. If you would like more information about our international data transfer practices, please contact us using the information in Section 20.
12. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Policy, and to comply with our legal obligations.
12.1 General Retention Principles
Our retention periods are based on:
• The nature and sensitivity of the information • The purposes for which we collected the information • Your ongoing relationship with us • Legal, regulatory, tax, or accounting requirements • Potential legal claims or disputes • Business and operational needs
12.2 Active Users
While you actively use our Services, we retain your personal information to provide you with ongoing Services, improve user experience, and fulfill our obligations to you.
12.3 Inactive Users
If you stop using our Services, we may retain your information for a reasonable period in case you wish to resume using our Services. We may also retain certain information for longer periods where necessary for:
• Legal compliance and record-keeping requirements • Resolving disputes or enforcing agreements • Preventing fraud and abuse • Maintaining business records
12.4 Deletion Requests
If you request deletion of your personal information, we will delete or anonymize your information within a reasonable timeframe, except where:
• We are required by law to retain it • Retention is necessary to complete a transaction or provide a service you requested • Retention is necessary for security, fraud prevention, or legal purposes • Retention is necessary to exercise or defend legal claims
12.5 Backup and Archive Systems
Please note that deleted information may persist in backup systems for a limited period before being permanently deleted. Once information is permanently deleted from our backup systems, it cannot be recovered.
12.6 Anonymized Data
We may retain aggregated, anonymized, or de-identified information indefinitely for analytical, research, and business purposes. This information cannot be used to identify you personally.
13. YOUR PRIVACY RIGHTS
Under Canadian privacy laws, you have certain rights regarding your personal information. This section explains those rights and how to exercise them.
13.1 Right to Access
You have the right to request access to the personal information we hold about you. This includes:
• What personal information we have about you • How we collected it • How we use it • Who we have shared it with
13.2 Right to Correction
You have the right to request correction of inaccurate, incomplete, or outdated personal information. We will make reasonable efforts to correct your information promptly.
13.3 Right to Deletion
You have the right to request deletion of your personal information, subject to certain exceptions. We may retain information where:
• Required by law or regulation • Necessary to complete a transaction or provide a service • Necessary for security, fraud prevention, or legal purposes • Necessary to exercise or defend legal claims
13.4 Right to Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format where technically feasible.
13.5 Right to Withdraw Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time. See Section 14 for details on how to withdraw consent.
13.6 Right to Object
You have the right to object to certain processing of your personal information, including:
• Processing for direct marketing purposes • Processing based on legitimate interests • Automated decision-making or profiling
13.7 Right to Restriction of Processing
In certain circumstances, you may request that we limit how we use your personal information while we address your concerns or verify information.
13.8 How to Exercise Your Rights
To exercise any of these rights, you may:
• SUBMIT A REQUEST FORM: Complete and submit the privacy request form available on our website • EMAIL US: Send your request to [email protected] • MAIL US: Write to us at Gold Estate Realty, 79 Bramsteele Rd Unit #203, Brampton, ON L6T 1A9
13.9 Verification Requirements
To protect your privacy and security, we must verify your identity before responding to your request. We may ask you to provide:
• Your name and contact information • Information about your interactions with our Services • Additional identifying information to confirm your identity
The information you provide for verification purposes will be used only for that purpose.
13.10 Response Timeframe
We will respond to your request as promptly as possible and in accordance with applicable privacy laws. In most cases, we will respond within 30 days. If we need additional time, we will inform you and explain the reason for the delay.
13.11 Limitations on Rights
In some circumstances, we may not be able to fully comply with your request, such as when:
• The information contains personal information of others • Legal, regulatory, or contractual obligations require us to retain the information • The request is manifestly unfounded or excessive • Providing the information would reveal confidential commercial information
If we cannot comply with your request, we will explain the reason for our decision.
13.12 No Fee
We will not charge a fee to process your privacy rights request unless your request is manifestly unfounded, excessive, or repetitive. If we determine that a fee is necessary, we will inform you before processing your request.
13.13 Right to Complain
If you are not satisfied with how we have handled your personal information or responded to your privacy rights request, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.
Office of the Privacy Commissioner of Canada Website: www.priv.gc.ca Toll-free: 1-800-282-1376
14. CONSENT AND WITHDRAWAL
14.1 How We Obtain Consent
By providing personal information to us, you voluntarily consent to the collection, use, and disclosure of personal information as specified in this Policy. We may obtain your consent in various ways:
• EXPRESS CONSENT: You explicitly agree to our collection and use of your information (e.g., checking a box, signing a form) • IMPLIED CONSENT: Your consent is implied through your actions (e.g., providing your email address when you sign up for newsletters) • OPT-OUT CONSENT: You are given the opportunity to opt out of certain uses of your information
In some circumstances, we may obtain your consent orally, such as during phone conversations.
14.2 Voluntary Provision of Information
It is possible to use most functions available on our Services without providing personal information. However, certain features and services require personal information to function properly.
14.3 Withdrawing Consent
You may withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice. To withdraw consent, contact us using the information in Section 20.
IMPORTANT: If you withdraw consent, we may not be able to provide you with certain Services or communications. For example:
• If you withdraw consent to receive emails, we cannot send you newsletters or property alerts • If you withdraw consent to share information with Real Estate Professionals, we cannot connect you with agents • If you withdraw consent for analytics cookies, we may not be able to personalize your experience
14.4 Consequences of Withdrawal
When you withdraw consent, we will stop processing your personal information for those purposes, except where:
• We have other legal grounds to process your information • We are required by law to retain your information • Retention is necessary to complete a transaction or fulfill a service you previously requested
14.5 Processing Without Consent
In some situations, we may collect, use, and disclose personal information without your consent when permitted or required by law, such as:
• To comply with legal obligations • To protect vital interests (health or safety) • For law enforcement purposes • When information is publicly available • For investigative or remedial purposes
15. INFORMATION SECURITY
15.1 Our Commitment to Security
We take the security of your personal information seriously and have implemented reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction.
15.2 Security Measures
Our security measures include:
• PHYSICAL SECURITY: Restricted access to facilities where personal information is stored • TECHNICAL SECURITY: Encryption, firewalls, secure servers, access controls, and intrusion detection systems • ADMINISTRATIVE SECURITY: Employee training, confidentiality agreements, security policies and procedures, and regular security audits • THIRD-PARTY SECURITY: Due diligence on service providers and contractual requirements for data protection
15.3 Data Transmission Security
We use industry-standard encryption (such as SSL/TLS) to protect personal information transmitted over the internet. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
15.4 Account Security
If you create an account with us, you are responsible for:
• Maintaining the confidentiality of your account credentials • Using strong, unique passwords • Not sharing your account access with others • Notifying us immediately if you suspect unauthorized access to your account
15.5 Limitations
Despite our security measures, unauthorized access, hacking, data loss, or breaches can occur. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures or misuse your personal information.
15.6 Employee Access
Access to personal information is restricted to employees, contractors, and service providers who need to know that information to perform their duties. These individuals are bound by confidentiality obligations and may face disciplinary action or termination if they fail to meet these obligations.
15.7 Your Role in Security
You can help protect your information by:
• Using strong passwords and keeping them confidential • Being cautious about phishing attempts and suspicious communications • Keeping your devices and software updated • Using secure internet connections (avoiding public WiFi for sensitive transactions) • Reviewing your account activity regularly • Logging out of your account when using shared devices
16. DATA BREACH NOTIFICATION
16.1 Breach Response Plan
We have implemented a data breach response plan that includes procedures for:
• Detecting and investigating security incidents • Containing and mitigating the impact of breaches • Assessing the risk to individuals • Notifying affected individuals and authorities • Taking corrective actions to prevent future breaches
16.2 Notification to Individuals
If we experience a data breach that poses a real risk of significant harm to affected individuals, we will:
• Notify you as soon as feasible after we become aware of the breach • Provide information about the nature of the breach, the personal information affected, and the steps we are taking to address it • Recommend steps you can take to protect yourself from potential harm • Provide contact information for questions or concerns
16.3 Notification to Authorities
We will report data breaches to the Office of the Privacy Commissioner of Canada and other relevant authorities as required by applicable privacy laws.
16.4 Record-Keeping
We maintain records of all data breaches, including the facts surrounding the breach, its effects, and the remedial action taken.
17. CHILDREN’S PRIVACY
17.1 Age Restriction
Our Services are not intended for or directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
17.2 Parental Notice
If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately using the contact information in Section 20. We will take steps to remove the information from our systems.
17.3 Age Verification
We do not have specific age verification mechanisms in place. We rely on users to provide truthful information about their age and eligibility to use our Services.
17.4 Removal of Information
If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information as quickly as possible.
18. CHANGES TO THIS POLICY
18.1 Right to Modify
We may update this Policy from time to time to reflect changes in our practices, Services, legal requirements, or for other operational, legal, or regulatory reasons.
18.2 Notice of Changes
When we make changes to this Policy, we will:
• Post the revised Policy on our Services with an updated “Last Updated” date • Notify you of material changes through prominent notice on our Services or by email (if we have your email address) • Obtain your consent for material changes if required by applicable law
18.3 Effective Date
The revised Policy will become effective on the date specified in the “Effective Date” at the top of the Policy. Your continued use of our Services after the effective date constitutes your acceptance of the revised Policy.
18.4 Material Changes
If we make material changes that significantly expand our rights to use your personal information, we will:
• Provide prominent notice on our Services • Send you an email notification (if we have your email address) • Give you the opportunity to withdraw consent or opt out before the changes take effect
18.5 Review Regularly
We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.
19. INTERPRETATION
19.1 Examples
This Policy includes examples but is not intended to be restricted in its application to such examples. Where the word “including” is used, it means “including without limitation.”
19.2 No Additional Rights
This Policy does not create or confer upon any individual any rights, or impose upon us any rights or obligations, outside of or in addition to any rights or obligations imposed by Canada’s federal and provincial privacy laws, as applicable.
19.3 Consistency with Law
Should there be any inconsistency between this Policy and Canada’s federal and provincial privacy laws, this Policy shall be interpreted to give effect to and comply with such privacy laws.
19.4 Headings
The headings in this Policy are for convenience only and do not affect the interpretation of this Policy.
19.5 Severability
If any provision of this Policy is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Policy shall otherwise remain in full force and effect.
19.6 Language
This Policy may be available in multiple languages. In case of any discrepancy, the English version shall prevail.
20. CONTACT US AND COMPLAINTS
20.1 General Inquiries
For general questions or comments about this Policy, our privacy practices, or how we handle your personal information, please contact us at:
Gold Estate Realty Inc. 79 Bramsteele Rd Unit #203 Brampton, ON L6T 1A9 Email: [email protected]
20.2 Privacy Requests
To exercise your privacy rights (access, correction, deletion, etc.) or manage your privacy preferences:
• Complete and submit our online privacy request form available on our website • Email us at: [email protected] • Write to us at the address above
20.3 Opt-Out of Marketing
To opt out of marketing communications:
• Click the “unsubscribe” link in any marketing email • Click the “Your Privacy Choices” link in our website footer • Contact us using the methods above
20.4 Privacy Officer
Our Privacy Officer is responsible for overseeing our privacy program and can be reached at the contact information above. Please mark your correspondence “Attention: Privacy Officer.”
20.5 Complaint Process
If you have a concern or complaint about how we have handled your personal information:
1. Contact our Privacy Officer using the contact information above
2. Provide details about your complaint, including:
– Your contact information
– A description of your concern
– Relevant dates and details
– Any prior correspondence with us
3. We will acknowledge receipt of your complaint promptly
4. We will investigate and respond to your complaint as quickly as possible
5. If you are not satisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada
20.6 Response Time
We will respond to your inquiries and requests as promptly as possible, typically within 30 days. If we need additional time, we will inform you and explain the reason for the delay.
20.7 Provincial Privacy Commissioners
If you are not satisfied with our handling of your complaint, you may also contact your provincial privacy commissioner:
ALBERTA: Office of the Information and Privacy Commissioner of Alberta www.oipc.ab.ca | 1-888-878-4044
BRITISH COLUMBIA: Office of the Information and Privacy Commissioner for BC www.oipc.bc.ca | 1-800-663-7867
ONTARIO: Information and Privacy Commissioner of Ontario www.ipc.on.ca | 1-800-387-0073
OTHER PROVINCES: Office of the Privacy Commissioner of Canada www.priv.gc.ca | 1-800-282-1376
20.8 Accessibility
If you require this Policy in an alternative format due to a disability, please contact us and we will work with you to provide the information in an accessible format.
ACKNOWLEDGMENT
By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
If you have any questions or concerns about this Policy or our privacy practices, please contact us using the information provided in Section 20.
Thank you for trusting Gold Estate Realty Inc. with your personal information. We are committed to protecting your privacy and handling your information responsibly.
END OF PRIVACY POLICY
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79 Bramsteele Rd Unit #203, Brampton, ON L6T 1A9
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Licensed Real Estate Brokerage in Ontario