Privacy Policy
Effective Date: 03/16/2026
Last Updated: 03/16/2026
Randa Dehaan | Lend with Randa
1. Introduction
Lend with Randa, owned and operated by Randa Dehaan, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, forms, or communications including SMS messaging.
2. Information We Collect
We may collect the following types of information when you interact with our services.
Personal Information
Name
Email address
Phone number
Mailing address
Information submitted through contact forms or loan inquiries
Technical and Usage Information
IP address
Browser type
Device information
Pages visited on our website
Time and date of access
Communication Information
SMS messages
Email communications
Phone call logs
Form submissions
3. How We Use Your Information
We use the information we collect to:
Respond to inquiries and provide mortgage consultation services
Schedule appointments and communicate updates
Send loan related notifications or reminders
Provide customer service and support
Improve website functionality and user experience
Send occasional marketing or promotional communications when permitted by law
4. SMS Messaging and Opt In
If you provide your phone number through our website, forms, or other communication channels, you may receive SMS messages from Lend with Randa.
These messages may include:
Appointment reminders
Loan application updates
Customer support responses
Account or service notifications
Promotional or informational messages
SMS Consent
By submitting your phone number, you consent to receive SMS communications from Lend with Randa.
Opt Out
You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications from us unless you opt back in.
Help and Support
You may reply HELP to any SMS message for assistance or contact us directly using the contact information below.
Message Frequency
Message frequency may vary depending on your interactions with our services.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and service plan.
5. Data Sharing and Disclosure
We may share information only when necessary to operate our services, including:
CRM platforms
Customer service providers
Website hosting providers
Technology service providers supporting our operations
We may also disclose information when required by law or to protect our legal rights.
SMS Data Protection Statement (Carrier Requirement)
SMS opt in data and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
This includes phone numbers and SMS consent records.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
Cookies may be used to:
Remember user preferences
Improve website functionality
Track website performance and analytics
Enhance user experience
You may disable cookies through your browser settings if you prefer not to allow tracking.
7. Data Security
We implement reasonable technical and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Withdraw consent for SMS communications
To exercise these rights, please contact us using the information below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page along with the updated effective date.
Your continued use of our services after changes are posted constitutes acceptance of the revised Privacy Policy.
10. Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Randa Dehaan
Owner, Lend with Randa
📍 4247 Gila Ave
San Diego, CA 92117
📞 858 722 3380
Professional mortgage consultation and loan assistance
services based in San Diego, California.