Privacy Policy

Friendship & Flow is a radio and podcast show broadcast on WLIT 106 and distributed on YouTube and major podcast platforms. This Privacy Policy explains how we collect, use, protect, and disclose information when you interact with our shows, events, websites, or communications.

By accessing our content or providing information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to operate our shows, manage events, communicate with our audience, and improve our services. The primary categories of information we collect are described below.

a) Personal Information

When you contact us, register for events, purchase tickets, or engage with the show, we may collect personal information including the items listed below.

  • Full name

  • Email address

  • Phone number

  • Social media handles

  • Messages sent to the show or our team (including voicemails, emails, and direct messages)

  • RSVPs and event registration details

  • Ticket purchase and billing information

  • Any other information you voluntarily provide

b) Non-Personal Information

We may also collect non-personal information automatically through our services, including technical and usage data.

  • IP address

  • Browser type and settings

  • Device information

  • Pages visited and interaction data

  • Date and time of access

  • Aggregated or anonymized usage statistics

We use non-personal data to analyze and improve content, performance, and user experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To provide and manage our shows, episodes, and related services

  • To send show updates, episode releases, and event notifications

  • For marketing and promotional communications (you may opt out as described below)

  • For audience engagement, including responding to messages and social interactions

  • For analytics and to understand audience behavior to improve content

  • To repurpose user-submitted content (such as messages, audio clips, or images) for broadcast, online publishing, or promotion, as described below

We do not sell your personal information or share it with third parties for unrelated marketing purposes. We may share data with trusted service providers who process information on our behalf and under our instructions, and only to the extent necessary to deliver services.

3. Cookies and Tracking Technologies

Our website and services may use cookies and similar tracking technologies to:

  • Understand user behavior and preferences

  • Improve website, streaming, and event functionality

  • Measure and analyze audience and traffic

  • Deliver and measure marketing and advertising when applicable

You can control cookies through your browser settings and opt out of certain tracking. Disabling cookies may affect features such as login, event registration, or playback personalization.

4. Data Protection and Security

As Friendship & Flow, we take reasonable and appropriate measures to protect your personal data, including:

  • Secure servers and encrypted transmission where appropriate

  • Access controls and limited access to sensitive information

  • Regular security reviews and industry-standard practices

  • Secure payment processing through trusted vendors (we do not store full payment card details)

While we strive to protect your information, no method of transmission or storage is completely secure. We will notify you as required by law in the event of a data breach that affects your personal information.

5. SMS & Mobile Communications

When you voluntarily provide your mobile phone number through our website, event forms, ticket registrations, or other opt-in methods, you are consenting to receive SMS communications from Friendship & Flow.

We collect mobile numbers solely for:

  • Show updates

  • Event information

  • Marketing communications

  • Listener engagement

  • Customer support

Your mobile number will not be used for unrelated third-party marketing purposes.

You may opt out at any time by replying STOP to any message received.

5. Third-Party Services and Links

We may use third-party service providers (such as hosting, analytics, payment processors, and distribution platforms) to support our operations. These third parties have their own privacy policies and practices; we are not responsible for their actions. Our websites and communications may contain links to third-party sites; such links are provided for convenience and do not imply endorsement. If you follow a link to another site, you should review that site's privacy policy.

6. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Use of Submitted Content

We respect the confidentiality of communications. However, by submitting messages, recordings, images, or other content to Friendship & Flow, you grant us a royalty-free, worldwide, perpetual right to use, reproduce, distribute, and publish that content on-air, online, and in promotions. Please do not send sensitive personal information (such as social security numbers, financial account numbers, or medical data) through public messages or show submissions.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Opt out of marketing communications and unsubscribe from emails

  • Request that we stop using your content in future broadcasts to the extent practicable

  • Lodge a complaint with applicable authorities

To exercise these rights, or for questions about this policy, please contact us using the contact information below. We will respond within a reasonable time as required by applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are material, we will post an updated date on this page. Continued use of our services after changes constitutes acceptance of the updated Policy.

10. Contact Information

If you have any questions regarding this Privacy Policy, you may contact us through our official channels listed below.

If you have questions or requests regarding this Privacy Policy or your personal data, please contact us at: [email protected]. For data removal or privacy requests, include "Privacy Request" in the subject line.

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