About YallaFly — Our Story, Values & Team

Our Story & Mission

Building bridges between Canada and Morocco, one personalized airfare at a time.

Who We Are

YallaFly is a specialized airfare agency founded in 2022 by a team of travel enthusiasts with deep connections to both Canadian and Moroccan cultures. We noticed a gap in personalized service for travelers between these two countries and set out to create a service that bridges this gap.

Our name "YallaFly" combines the Arabic expression "Yalla" (let's go) with "Fly," reflecting our mission to empower your journey with enthusiasm and expertise.

Our Approach

Unlike typical online booking platforms, we take a human-first approach. We believe that complex travel arrangements deserve personal attention. That's why each request is handled by a specialist who crafts personalized options based on your unique needs.

We focus primarily on routes between Canada and Morocco, allowing us to develop deep expertise, strong airline relationships, and insider knowledge that benefits our clients. However, we also serve global destinations with the same commitment to personalized service.

Our Values

  • Trust: We build lasting relationships through transparency and reliability.
  • Expertise: Our specialists have deep knowledge of routes, seasons, and regulations.
  • Personalization: No two travelers are alike, and neither should be their travel arrangements.
  • Cultural Understanding: We bridge cultures by understanding the needs of both Canadian and Moroccan travelers.
  • Accessibility: We communicate in English, French, Arabic, and Berber to serve our diverse clientele.

Meet Our Team

Sarah Benali

Founder & CEO

With 15+ years in the travel industry and dual Canadian-Moroccan citizenship, Sarah brings unique insights to every client relationship.

Michael Chen

Head of Operations

Michael ensures our processes run smoothly and efficiently, allowing our specialists to focus on crafting the perfect travel solutions.

Fatima Ouazzani

Senior Travel Specialist

Born in Casablanca and educated in Montreal, Fatima specializes in complex multi-city itineraries and group bookings.

Frequently Asked Questions

QWhy should I use YallaFly instead of booking online myself?

A

YallaFly offers personalized service with human expertise. We often find fare combinations that online systems miss, understand complex routing rules, and can accommodate special requests. Additionally, our specialists are familiar with both Canadian and Moroccan travel requirements, making your journey smoother.

QHow quickly will I receive a quote after submitting my request?

A

We aim to respond to all requests within 24 hours. For urgent travel within 72 hours, please indicate this in your request and we'll prioritize your case.

QDo you charge fees for your service?

A

Our business model is built on airline commissions, so in most cases, there's no additional fee for our service. For complex itineraries requiring extensive customization, a nominal service fee may apply, which will be clearly communicated before any booking is made.

QCan you help with destinations beyond Morocco and Canada?

A

Absolutely! While Canada ↔ Morocco routes are our specialty, we serve global destinations with the same commitment to personalized service. Our team has experience with destinations across Europe, Africa, the Middle East, Asia, and the Americas.

QWhat happens if my travel plans change after booking?

A

We understand that plans change. Contact your assigned travel specialist who will guide you through the available options based on your ticket's conditions and help minimize any change fees or penalties.

QDo you offer assistance with visa requirements?

A

While we don't process visas directly, we provide our clients with up-to-date information on visa requirements for their destination and can recommend trusted visa service providers when needed.