Privacy Policy

Effective Date: November 26, 2025

1. Introduction

Novo Garage ("we", "us", or "our") respects your privacy. This Privacy Policy
explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We may collect the following information when you interact with us:

Contact details such as first name, last name, phone number, and email address.

Messages and inquiries you submit through our contact form.

Consent records related to SMS communications.

Basic technical information from your device or browser.

3. How We Use Your Information

To respond to your inquiries and provide requested services.

To send transactional messages (e.g., appointment confirmations, account information).

To send marketing messages, but only if you have opted in.

To maintain records of consent and comply with applicable laws.

To improve our services and customer experience.

4. SMS and Messaging Data

When you opt in to receive SMS messages from us, we collect and store your phone number and consent
information solely for the purpose of sending the messages you have requested. You may opt out at any time
by replying STOP to any message, or text HELP for assistance. Message and data rates may apply. Message
frequency may vary; you may receive up to 4 messages per month.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All
other use case categories exclude text messaging originator opt-in data and consent; this information will
not be shared with any third parties.

5. How We Share Information

We do not sell your personal information. We may share limited information with trusted service providers (such
as customer support subcontractors) who help us operate our business, subject to confidentiality obligations.
We may also disclose information when required by law.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with our legal obligations,
resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we
hold about you, and to withdraw consent at any time. To exercise these rights, contact us using the information
below.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of
transmission or storage is completely secure, but we work to protect your information at all times.

9. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information
from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Novo Garage
+1 514-799-6626
Email: [Email]
5965 Rue Bergevin, Brossard, QC J4Z 1Z1, Canada

Phone: +1 514-799-6626

Email: [Email]

Address: 5965 Rue Bergevin, Brossard, QC J4Z 1Z1, Canada