COMPLIANCE & GOVERNANCE POLICIES

Complaints Policy

Purpose

IR-TAQI Academy is committed to delivering high-quality learning experiences. We recognize that concerns or complaints may arise and view them as opportunities for improvement.

Scope

This policy applies to all learners, subscribers, and stakeholders engaging with IR-TAQI Academy programs, platforms, or services.

Procedure

Complaints must be submitted in writing via the official IR-TAQI contact email: [email protected]

The complaint should clearly state:

Name of the learner

Course or service concerned

Nature of the complaint

All complaints will be acknowledged within 5 working days.

A formal review will be conducted, and a written response will be issued within 15 working days.

Resolution

IR-TAQI Academy commits to fair, transparent, and timely resolution. Where appropriate, corrective actions or goodwill measures may be applied.

Commitment

At IR-TAQI Training Academy, we are committed to providing exceptional learning experiences and ensuring your satisfaction. We believe in the quality and effectiveness of our training programs, and we stand behind them with our customer guarantee. This guarantee is designed to give you peace of mind and confidence in choosing our services.

Our Guarantee To You

Quality Instruction: We guarantee that our training programs will be conducted by experienced instructors who are experts in their respective fields. They will deliver engaging and informative sessions that meet the highest standards of professional instruction.

Relevant and Up-to-Date Content: We guarantee that the training content we provide will be current, relevant, and aligned with industry best practices. Our courses are regularly reviewed and updated to reflect the latest advancements and trends in the field.

Interactive Learning Environment: We guarantee a dynamic and interactive learning environment that promotes active participation and engagement. Our training sessions are designed to encourage collaboration, discussions, and hands-on activities to enhance the learning experience.

Comprehensive Course Materials: We guarantee that all necessary course materials, including manuals, handouts, and digital resources, will be provided to support your learning journey. These materials are designed to supplement the training sessions and serve as valuable references beyond the course duration.