The AIgency Ltd

Last updated: 01/01/2026

1. Introduction

The AIgency Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

a) Information you provide

Name

Email address

Phone number

Business name

Service details you submit during onboarding

Any information you share during calls, forms, or chats

b) Automatically collected information

IP address

Browser type

Device information

Pages visited and interactions on our website

3. How We Use Your Information

We use your information to:

Provide and operate our AI Front Desk services

Set up and manage your AI receptionist

Book appointments and send confirmations

Improve our services and website

Communicate with you about your account

Comply with legal obligations

We do not sell your data to third parties.

4. AI & Call Data

Calls may be processed by AI systems to:

Answer enquiries

Book appointments

Route emergency calls

Improve system performance

We do not use call data for advertising purposes.
Call recordings (where applicable) are handled securely and only for service delivery or quality improvement.

5. Data Sharing

We may share data with trusted third parties only where necessary, including:

Hosting providers

SMS and email delivery services

Scheduling and calendar systems

All partners are required to handle data securely and lawfully.

6. Data Retention

We keep your data only as long as necessary to:

Provide our services

Meet legal or regulatory requirements

You may request deletion of your data at any time.

7. Your Rights

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Object to certain processing

Withdraw consent at any time

To exercise your rights, contact:
[email protected]

8. Cookies

Our website uses cookies to improve functionality and user experience.
You can manage or disable cookies through your browser settings.

9. Contact Us

If you have any questions about this policy, contact:
The AIgency Ltd
[email protected]