Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our services.

Personal Information

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing and payment details

  • Account login credentials

Usage Information

  • IP address

  • Browser type and device information

  • Interaction logs

  • Call metadata (timestamps, duration, routing data)

  • Cookies and tracking technologies

Call & Communication Data

  • Audio recordings and transcripts (when enabled)

  • AI configuration settings such as scripts and workflows

2.How We Use Information

We use collected information to:

  • Provide and operate AI voice agent services

  • Answer calls and book appointments

  • Improve system accuracy and AI performance

  • Provide customer support

  • Process payments and manage subscriptions

  • Send service-related notifications

  • Comply with legal obligations

We do not sell or trade lead information.

3.Mobile & SMS Data Protection

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

4.Service Providers

We may use operational service providers to support hosting, payment processing, infrastructure management, and customer support. These providers are contractually required to maintain confidentiality and safeguard information.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5.Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain site functionality

  • Analyze performance

  • Store user preferences

You may disable cookies through your browser settings, though some features may not function properly.

6.Data Security

We implement industry-standard safeguards including:

  • Encrypted data transmission

  • Secure server infrastructure

  • Restricted internal access controls

While we take reasonable steps to protect information, no system can guarantee absolute security.

7.Data Retention

We retain personal and call-related data only for as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Maintain system performance

You may request deletion of your information by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion

  • Opt out of marketing communications

Requests may be submitted using the contact information below.

9.Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

10.International Data Processing

By using our services, you acknowledge that your information may be processed in jurisdictions where our infrastructure operates.

11.Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11.Contact Information

if you have any questions regarding this Privacy Policy, please contact:

BullsEyeAgents

Email: [email protected]

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