1. Consent to Communicate

By providing your phone number, you authorize Sunflower Gardens to contact you through phone calls, voicemail, SMS/text messages, and automated communication systems for scheduling, service updates, caregiver coordination, billing notices, and other care related information.

2. Message & Data Rates

Standard message and data rates may apply according to your mobile carrier. You are responsible for any costs associated with receiving calls or text messages.

3. Message Frequency

Message frequency will vary depending on your service needs, care updates, and administrative requirements.

4. Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

• STOP – to stop all text messages

• HELP – for assistance

Opting out of texts does not prevent necessary phone calls regarding safety or care.

5. Privacy & Confidentiality

Your information is protected under HIPAA and state privacy laws. Sunflower Gardens will not sell, disclose, or share your personal information with unauthorized third parties. Communication systems used are HIPAA-compliant.

6. No Guarantee of Delivery

Text message or voicemail delivery is not guaranteed. Carriers may block or delay messages due to network issues or device settings. The agency is not responsible for delayed or undelivered messages.

7. Service Limitations

Occasional service interruptions may occur through third-party platforms. The agency will make reasonable efforts to use alternative communication methods when needed.

8. Emergency Use

Text messages must not be used for emergencies. For urgent medical or safety needs, call 911 or contact the agency directly.

9. Client Responsibilities

You agree to provide accurate contact information and notify the agency of any phone number changes or communication preferences.

10. Acceptance of Terms

By signing agency documents, communicating through the phone number you provided, or receiving services from Sunflower Gardens you acknowledge and agree to these Terms & Conditions.