Overview

A 9-location franchise brand had a strong operational foundation—but service had slipped into the transactional. Guests were served quickly, but not memorably. Team members were checking boxes, not creating connection. Leadership saw the signs: flat guest satisfaction scores, inconsistent service standards, and a sense of disengagement on the floor.

They didn’t just want better training. They wanted to reignite the mission—and turn culture into a competitive advantage. That’s when they implemented the Living the Mission Training Program.

The Approach

Culture Meets Performance: Over the course of the program, teams across all 9 locations participated in a hands-on, brand-specific training experience. Through a mix of workshops, live role-play, and service coaching, employees learned to:

Internalize the brand’s mission and values

Improve communication, collaboration, and accountability

Create consistently memorable guest experiences

The result: frontline team members went from task-doers to hospitality leaders, and managers gained the tools to reinforce the mission daily.

Measured Impact (Within 90 Days)

Guest Satisfaction Scores

+18% increase across all locations

Sales Per Labor Hour

+12% increase, due to more proactive, engaging service

Average Check Size

+9% increase, driven by better upselling and guest interaction

Table Turn Time

–11% reduction, thanks to smoother team coordination

Employee Turnover

–24% drop in hourly staff turnover

Team Engagement

100% of GMs reported stronger alignment and morale

Mystery Shopper Scores

+21% improvement across key service metrics

Training Completion Rate

98% across all team members

Testimonials

The Scale Your Restaurant programs are for any owner-operator looking to boost sales and drive growth, and most importantly do it with more confidence and certainty. Bringing operations, training and marketing together fills a huge hole in the industry and we continue to benefit greatly from their services.

Michael Pirraglia

Camp Pickle + Jaguar Bolera

OMG... Thank the Divine Universe for Greg and his team! Joining the Scale Your Restaurant amplifier is exactly what we needed to take our operation to the next level, while giving me the space to do what I do best... Create amazing dishes and build my brand.

Sari Suzanne Seedorf

The Yellow Carrot

Greg Provance proves himself to be incredibly insightful in his strategies for capturing an audience in today's ever competitive environment. These proven tactics are sure to increase your bottom line both today and into the future.

Ken Dodd

M&M Hospitality Group

Shout out to Restaurant Owners Network and the GP Hospitality Team! Not only are the marketing tactics and services worth the minimal investment, the community is top notch and a must for any operator serious about growing their business.

Steve Floyd

Brigantine Group + Floyd Consulting Services

What Greg and his team were able to accomplish for our team has been truly remarkable. From training to marketing tactics to the highest level of support. Greg told me we would be partners for life, and I cannot imagine going it alone without his support and the support of his teams. Our profitability has soared, our staff is aligned and I am more confident than ever before about our future success. Thank you!

Heather Harrison

Harbor Foods Group

Restaurants are ever-evolving and full of surprises; never a straight line! Survive and thrive by getting grounded in the principles of this book.

Dean Biersch

Co-Founder Gordon Biersch Brewing Company; CEO & Founder, Hopmonk Tavern

No amount of marketing dollars can replace the value of serving others with sincerity. I’ve known Greg for more than two decades, and have watched him create extraordinary success in every restaurant and bar he’s touched, using practical tools he’s included in this book. If you’re looking for proven ways to implement a program of hospitality that will ensure success, this book is a good place to start.

Fawn Weaver

CEO & Founder, Uncle Nearest Premium Whisky

The restaurant business is fun and exciting but takes a lot of work to grow and scale - profitably! This book helps to put the focus on the right priorities to not only achieve the best results, but to actually enjoy the process along the way.

Jeff Fenster

CEO & Founder, Everbowl

See What’s Possible for Your Restaurant

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