1. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

• Full name
• Phone number
• Email address
• Service address/location
• Vehicle information (year, make, model, condition details)
• Appointment details
• Payment information (if applicable)

B. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site
• Referral source

C. Communications Information

• SMS opt-in data
• Call records
• Appointment confirmations
• Customer support interactions

2. How We Use Your Information

We use collected information to:

• Schedule and manage appointments
• Provide mobile auto detailing services
• Communicate service updates
• Send appointment confirmations and reminders
• Respond to inquiries
• Process payments (if applicable)
• Improve website performance
• Comply with legal obligations
• Send marketing messages (only if you opt in)

We do not sell your personal information.

3. SMS Communications Policy

By providing your mobile number and opting in, you agree to receive SMS messages from Flawless Auto Detailing LLC related to:

• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support communications
• Promotional or marketing messages (if opted in)

Message frequency may vary. Message and data rates may apply.

Opt-Out

You may opt out at any time by replying:

For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchase.

Data Protection (SMS)

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All opt-in data and SMS consent information will not be shared with any third parties.

Information may be shared with messaging platform providers, carriers, and service vendors strictly for message delivery and operational purposes.

4. Cookies and Tracking Technologies

Our website may use:

• Cookies
• Analytics tools (e.g., website performance tracking)
• Advertising tracking technologies (e.g., social media pixels)

These tools help us analyze traffic, improve user experience, and measure advertising performance.

You may disable cookies through your browser settings.

5. How We Share Information

We may share information with:

• Payment processors
• Messaging platforms
• CRM and scheduling software providers
• Website hosting providers
• Legal authorities if required by law

We do not sell or rent personal data.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

8. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Request disclosure of personal information collected
• Request deletion of personal information
• Know whether your information is sold or shared
• Opt out of the sale of personal information

Flawless Auto Detailing LLC does not sell personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.