Conducting a training-needs analysis to assess all staff members in their current training aptitude and needs based on their job roles/goals and matching them with the most appropriate courses for their personal growth and role requirements.

Determining appropriate learning experiences needed to suit the organizational goals for technical infrastructure and its user community.

Creating a detailed course schedule.

Managing the administrative process: staff communications, handling inquiries, taking registrations, sourcing trainers, booking venues, etc.

Post-training follow-ups used to assess the success of the training and ascertain whether or not the users are able to utilize their new skills in the workplace.