1. What services do you offer?

We offer subscription-based family photography packages that include outdoor family sessions, milestone shoots, and holiday-themed sessions. These packages are designed to capture and celebrate the special moments in your family's journey.

2. How do I book a session?

Booking a session is easy! Visit our "Booking" page to see available dates and times. Choose a slot that suits you and fill out the provided form. You can make the payment online to confirm your booking. You can also schedule a consultation for free and discuss your options in more detail before making a decision.

3. What are the startup cost:

The $150 startup fee covers all the groundwork to ensure that your family gets the best possible experience from the start. It includes personalized consultation, access to our client portal, a tailored photography plan that aligns with your family’s needs, and preparation for your first session to ensure everything goes smoothly.

4. How does the online portal work?

Our online portal is a personalized space for you. Once you're registered, you can log in to view your past photoshoots, upcoming sessions, and payment history. It's a convenient way to manage your photography experience with us.

5. What can I expect during a photoshoot?

During the photoshoot, our experienced photographers will guide you through natural poses and interactions to capture authentic and emotional moments. We strive to create a relaxed and enjoyable atmosphere for you and your family.

6. What should we wear for the photoshoot?

We recommend wearing coordinated outfits that reflect your family's style. Solid colors or soft patterns tend to work well. We can provide more detailed styling guidance based on the session theme and location.

7. How long will it take to receive our photos?

You can expect to receive a link to your private online gallery within one-two weeks of the photoshoot. This gallery will contain the edited high-resolution images for you to download and share.

8. Can we order prints and products through the portal?

Yes, you can order prints, albums, and other products directly through the portal. We offer a range of options to help you turn your cherished photos into tangible keepsakes.

9. How do you ensure our privacy and data security?

We take privacy and data security seriously. Our online portal is secured with encryption technology, and we follow best practices to protect your personal and payment information.

10. Do you offer retouching and editing for the photos?

Absolutely. We provide professional retouching and editing to enhance the beauty of your photos while ensuring they look natural and authentic.

11. What happens if the weather is bad on the day of our outdoor session?

If the weather doesn't cooperate, we'll work with you to reschedule the session for a more suitable day. Your comfort and the quality of the photos are our priorities.

12.Where are the shoots located?

We have multiple different indoor and outdoor spaces around the Atlanta the area. Also their are options available for us to come directly to you.

Rescheduling Policy

At OneHeart Imagery, we understand that life can sometimes bring unexpected changes to your plans. We want to ensure that your family photography experience is as convenient and flexible as possible. With that in mind, we have established the following rescheduling policy:

Rescheduling with 72 Hours Notice:

You have the option to reschedule your photography session to a different date or time with at least 72 hours (3 days) notice prior to the originally scheduled session at no additional cost. We appreciate your commitment to providing us with adequate notice, as it allows us to accommodate your request and make the necessary arrangements.

How to Request a Reschedule:

To request a rescheduling of your photography session, please follow these steps:

Contact our customer support team via customer portal, email [email protected] to notify us of your intention to reschedule. Provide your booking details, including the original session date and time. Suggest alternative dates and times that are suitable for you. Our team will work with you to find a mutually convenient rescheduled date and time based on our photographer's availability.

Rescheduling within 72 Hours:

If you need to reschedule your session with less than 72 hours notice, a rescheduling fee may apply. We will make every effort to accommodate your request, but please understand that last-minute changes can impact our photographers' schedules and availability.

Cancellations:

If you need to cancel your session entirely, please refer to our cancellation policy for information on refunds and applicable fees.

Exceptions:

In the event of unforeseen circumstances, such as extreme weather conditions or emergencies, OneHeart Imagery reserves the right to reschedule or cancel sessions as needed to ensure the safety and well-being of our clients and photographers.

We value your business and are committed to providing you with an exceptional photography experience. If you have any questions or need further assistance with rescheduling, please do not hesitate to contact our customer support team.

Thank you for choosing OneHeart Imagery for your family photography needs.