Frequently Asked Questions

Yes, we do deliver to PO Boxes.

Yes, we do deliver to BFPO addresses. Please contact us for a quote.

Yes, deliveries to these locations will generally take up to 7 working days to deliver.

Yes, there are several categories of item we cannot offer compensation against:

Antiques (Any object over 100 years old)

Any objects listed as Prohibited Goods

Any dangerous or hazardous items

Fossils, Stones or Stoneware

Marble, or any other stone derivatives

Resin Items, Amber and Composites

Car Parts and Bodywork (This includes doors, bumpers and headlights)

Items composed of Ceramic or Composite

Any items composed wholly or mainly of Glass

Items that have only been strapped together, as opposed to being packed and secured properly

Food

Eggs

Perishable Goods

Plats, Seeds, Flowers and Plant Derivatives

Precious stones, including Diamonds

Jewellery

Any article made mostly or wholly from precious metals such as gold or silver

Electrical or electronic items

Furniture other than Flat-Packed Furniture

Any remains of Humans or Animals (including ashes, without limitation)

Liquids

Musical Instruments

Negotiable documents

Real Fur

SIM cards

Stamps

Watches

We do not accept any goods listed herein for carriage.

We take legal and safety issues extremely seriously, and we refuse to carry any of the items listed below, whether they be illegal, harmful or both.

If we find any of these items in our delivery network, they will be disposed of if they cannot be safely returned to the sender.

Where appropriate, the sender may face prosecution, as described in our Terms and Conditions.

Asbestos

Aerosols (Excepting inhalers with a volume of 50ml or less)

Alcoholic Liquids (where the Alcohol Content is 70% or above)

Batteries (Where classed as dangerous goods in the most recent edition of the International Civil Aviation Organisation’s (ICAO) Technical Instructions)

Butane Lighters (Including filled lighters and refills)

Clinical and Medical Waste (including, but not limited to, used dressings, bandages, needles and cotton wool)

Corrosive Substances (Those substances which can cause severe damage to living tissue, other freight or transport by means of chemical action). All such substances are prohibited, including:

Aluminium Chloride

Caustic Soda

Corrosive Cleaning Fluids

Corrosive rust Removers/Preventative Treatments

Corrosive Paint Removers

Electric Storage Batteries

Hydrochloric Acid

Nitric Acid

Sulphuric Acid

Counterfeit items (Currency, Bank Notes and Stamps) (Except for older denominations that no longer counts as legal tender as they are obsolete and worthless excepting collector’s value)

Drugs (Both Prescription & Illegal. If discovered in transit, they will be stopped and passed to customs or the police. These parties may take legal action against the sender or recipient)

Dry Ice (Solid Carbon Dioxide)

Environmental Waste (Including, but not limited to Used Engine Oil, Used Batteries)

Explosives (Any chemical compound, mixture or device capable of producing an explosive-pyrotechnic effect with substantial instantaneous release of heat and gas) Including, but not limited to:

Ammunitions

Blasting Caps

Fireworks

Flares

Fuses

Igniters

Nitroglycerine

tems that give the appearance of an illegal Weapon or Prohibited Explosive, even if made safe or incapable of use in that capacity are also prohibited.

Filth (eg Dirt, Waste, Refuse)

Flammable Liquids (Mixture of liquids, or liquids containing solids in solution or suspension which give off a flammable vapour. Any liquid with a closed cup flash point below 60.5 degrees Centigrade is prohibited.) This includes, but is not limited to:

Acetone

Benzene

Cleaning Compounds

Gasoline

Lighter Fuel

Paint Thinners

Paint Removers

Petroleum

Solvents

Flammable Solids (Solid materials which are likely to cause fire, whether by friction, absorption of water, spontaneous chemical changes or retained heat from manufacturing or processing. Solid materials which can be readily ignited and burn vigorously.) Including, but not limited to:

Adhesives

Calcium Carbide

Cellulose Nitrate Products

Matches

Metallic Magnesium

Nitro-Cellulose based film

Phosphorous

Potassium

Sodium

Sodium Hydride

Zinc Powder

Zirconium Hydride

Gases (Gases that are compressed, liquified or dissolved under pressure. Permanent gases which cannot be liquified at ambient temperatures. Dissolved gases which are dissolved under pressure in a solvent)

All flammable compressed gases are prohibited, including but not limited to:

Blow lamps

Butane

Cigarette Lighters

Ethane

Gas Cylinders for Camping Stoves

Hydrogen

Methane

Propane

All toxic compressed gases are prohibited, including but not limited to:

Chlorine

Fluorine

All non-flammable compressed gases are prohibited

Indecent, obscene or offensive articles (Prints, photographs, books or other articles which may be deemed indecent, obscene or offensive, and packets bearing grossly offensive, indecent or obscene words, marks or designs are prohibited)

Illegal Lottery Tickets (Tickets and related advertisements for illegal lotteries are prohibited)

Living Creatures (Any and all are prohibited)

Magnetised Material (Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in Transit)

Misleading Endorsements (Parcels must not bear words, marks or designs which are unauthorised, and which may reasonably lead the recipient to believe that the packet has been sent On Her Majesty’s Service)

Miscellaneous Manufactured Articles (Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in Transit)

Oxidising Substances and Organic Peroxide (Substances such as disinfectants that may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances and injure health) These include, but are not limited to:

Bromides

Chlorates

Components of Fibreglass Repair Kits

Disinfectants

Nitrates

Per Chlorates

Permanganates

Peroxides

Pathogens (Things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Rick Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited) These include, but are not limited to:

Clinical, Environmental and Medical Waste

Ebola

Anthrax

Foot & Mouth Disease

Perfumes & Aftershaves (Any perfumes or aftershaves classed as flammable are prohibited. While non-flammable aftershaves and perfumes may be accepted, restrictions apply based on alcoholic content.)

Poisonous (Toxic) and Infectious Substances (Substances likely to cause death or injury if swallowed or inhaled, or by skin contact. All toxic substances are prohibited, including, but not limited to:)

Arsenic

Beryllium

Cyanide

Fluorine

Hydrogen Selenide

In addition, Substances containing Micro-Organisms or their Toxins that are know to cause (or are suspected of causing) disease, including but not limited to:

Mercury

Mercury Salts

Mustard Gas

Nitrobenzene

Nitrogen Dioxide

Pesticides

Rat Poison

Serums

Vaccines

Pesticides (Any chemical that is used to kill pests and insects)

Radioactive Materials (Radioactive materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organisations’ (ICAO) Technical Instructions. Examples include, but are not limited to:)

Fissile Material (Uranium 235)

Radioactive Waste Material

Thorium

Uranium Ores

Sharp Instruments (Including, but not limited to: Knives, gardening and household tools. This only applies to items that are not properly packed and protected.)

Solvent-Based Paints and Inks (These are varnishes (including nail varnish), enamels and similar substances)

UN2814 or UN2900 Infectious substances (These are classified at Division 6.2 of the 2005-2006 Edition of the Technical Instructions for the Safe Transport of Dangerous Goods by Air published by the International Civil Air Organisation (ICAO).

Water-based Paints and Inks (Such as household paints and inks over the volume of 150ml)