Privacy Policy – Zahela AI Reception

Zahela AI Reception (“Zahela”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect
We may collect personal and business information including:

Name, email address, phone number, and company details

Call recordings, voice interactions, and appointment data

Usage data, analytics, and system logs

Billing and payment information (processed by third-party providers)

2. How We Use Your Information
We use this information to:

Provide and operate our AI receptionist services

Route calls, schedule appointments, and manage communications

Improve system performance and user experience

Send service-related updates

Prevent fraud and maintain security

Comply with legal and regulatory requirements

3. Call Recording and AI Processing
By using our services, you consent to call recording, transcription, and AI processing. These may be stored and analyzed to improve performance and accuracy.

4. Sharing of Information
We may share data with trusted third-party providers including cloud hosting, AI technology, telephony, and payment processors. We do not sell your personal information.

5. Data Security
We take reasonable measures to protect your data. However, no system is 100% secure. You use our services at your own risk.

6. Data Retention
We retain data only as long as necessary for service delivery, legal compliance, and operational purposes.

7. Your Rights
You may request access, correction, or deletion of your data by contacting us.

8. Cookies and Tracking
We may use cookies and analytics tools to improve our platform.

9. Changes to This Policy
We may update this policy at any time. Continued use of our services means you accept those changes.

10. Contact
Zahela AI Reception
Email: [email protected]