IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Hands-Off Systems ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our direct services. All SMS opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information to provide and improve our financial management services:
Personal Information:
Name, email address, phone number, and company information
Payment or billing information when applicable
Opt-in records and timestamps for SMS, email, and other communications
Non-Personal Information:
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Client Communication:
Records of inquiries, service requests, and consultations
Details shared for service management purposes
Feedback and service history
2. How We Use Your Information
We use your information for:
Providing and improving our financial account management services
Processing payments and related transactions
Communicating about appointments, service updates, and operational notifications
Enhancing website functionality and user experience
Maintaining security, fraud prevention, and compliance
Tracking communication preferences and consent
3. SMS Messaging & Compliance Terms & Conditions
Terms & Conditions
By opting into SMS messaging, you consent to receive messages related to our services, such as account updates, reminders, or operational notifications.
Opt-In & Consent:
Messages are only sent if you explicitly opt-in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
Reply "STOP" to cancel SMS notifications
A final confirmation message will be sent; no further messages will be sent unless you re-opt-in
Message Frequency & Content:
Varies based on your interactions with our services
Messages relate directly to services requested; no marketing content is sent without consent
Help & Support:
Reply "HELP" for assistance or contact us at [email protected] Standard message and data rates may apply
Data Protection:
SMS opt-in information is never shared with third parties for marketing purposes
Subcontractors supporting operational services may access data as necessary
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information in the following limited cases:
Service Providers:
Third-party vendors that assist in service delivery (e.g., payment processing, operational support)
SMS aggregators/providers solely for delivering messages you consented to receive
Legal Compliance:
Required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders
Business Transfers:
In case of mergers, acquisitions, or sale of assets, your data remains protected under this policy
Note: SMS opt-in and consent data is excluded from all sharing outside authorized SMS providers.
5. Data Security
We maintain reasonable security measures to protect personal and financial information:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication
Regular security audits and employee training
Breach notification protocols in accordance with law
Backup systems and disaster recovery plans
No method of transmission or storage is completely secure, but we use commercially acceptable measures to protect your data.
6. Cookies & Tracking Technologies
We use cookies to:
Analyze site traffic and user behavior
Remember preferences and improve functionality
Measure effectiveness of services
You may control cookies through browser settings, but disabling them may limit certain features.
7. Your Rights & Choices
You have the right to:
Access, update, or request deletion of personal information
Opt-out of SMS messages by replying "STOP"
Withdraw consent for future communications
Request details on how your data is processed
Lodge a complaint with a supervisory authority
Contact us using the information in Section 10 to exercise your rights.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Hands-Off Systems.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be posted on our website with the effective date. For significant updates, we may notify clients via email or website notice.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information:
Hands-Off Systems
Phone: +1 260-377-3055
Email: [email protected]
By using our website and services, you consent to this Privacy Policy.
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