Setup and Support

FAQ

1. What does the AI Assistant do?
It answers customer questions, responds to messages, and helps book appointments automatically—24/7.

2. How does online booking work?
Customers can view your availability and schedule appointments online anytime, even when your business is closed.

3. Do you build my website too?
Yes! We create a simple, professional website that shows your services and includes your booking link.

4. Can you manage my social media or Google Business account?
Yes, with your permission we can post updates, respond to messages, and optimize your listings for better visibility.

5. Do I need technical skills to use this system?
No. We set everything up for you, and it’s easy to manage if you want to make changes.

6. How do I update my AI Assistant or services?
Just send us your updates, and we’ll make sure the AI and booking system reflect your changes.

7. What happens if I stop paying?
Access to the AI, booking system, website, and other services will be paused until payment is received.

8. Can I cancel anytime?
Yes. Services remain active until the end of the paid billing period.

9. Are my business accounts secure?
Absolutely. All credentials and customer information are kept safe and confidential.

10. How quickly is everything set up?
Most setups take 3–7 business days, depending on the information you provide.

11. How do I add or update services in the booking system?
(DESKTOP) Go to the Calendars section in your dashboard. Go to Services tab Click “Add Service” to create a new one or select an existing service to edit its name, duration, price, or description.

12. How do I block off time or adjust my availability?
(DESKTOP) In the Calendar/Availability section, you can set working hours, block breaks, holidays, or any time you don’t want customers booking. Changes are reflected instantly.

13. Can I add or remove staff members?
(DESKTOP) Under the Staff section, in settings, you can add new team members, assign them to services, and set their individual availability.

14. How do I update the AI Assistant’s responses?
Send us any changes to FAQs, welcome messages, or business info, and we’ll update the AI assistant to reflect your instructions.

15. Can I manage social media or Google Business posts through the system?
If access is granted, you can request posts, updates, or review responses through your dashboard or by contacting our support team.

16. Can I sync appointments with my personal calendar?
Yes. You can link your booking system to Google Calendar or other compatible calendars so all appointments appear automatically.

17. How do automated reminders work?
Once a customer books, SMS or email reminders are sent automatically based on your settings. You can customize the timing and message content in your dashboard.

18. Can I test changes before they go live?
Absolutely. Service edits, calendar updates, and AI changes can be previewed before they are visible to customers.

19. What if I encounter a technical issue?
Contact our support team via email or dashboard. Minor issues are typically resolved within 24–48 hours, and urgent problems are prioritized.

20. Who do I contact for ongoing technical support?
You can reach our technical support team through your dashboard or via email anytime. We provide step-by-step guidance for services, AI updates, and booking system management.