1. Introduction

At Sprint VA, your privacy matters to us.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (www.sprintva.co), download resources, or contact us about our services. This policy applies only to website visitors, subscribers, and marketing interactions. If you later become a client, a separate Service Agreement will apply to how we handle and store your data within service delivery.

2. Who We Are

Sprint VA is part of The Sprint Group Global LLC-FZ, registered in Dubai Internet City, United Arab Emirates.

Data Controller: The Sprint Group Global LLC-FZ

Email: [email protected]

Website: www.sprintva.co

3. Information We Collect

We collect information in three main ways:

A. Information You Provide Directly

When you fill out contact forms or book a call

When you download the Info Pack or other resources

When you subscribe to updates, newsletters, or events

This may include:

Your name

Email address

Company name

Phone number (optional)

Any message or inquiry details

B. Information Collected Automatically

When you browse our website, we may collect:

IP address and browser type

Pages visited and time spent on each

Device type and general location (non-identifiable)

This helps us improve website performance and user experience.

C. Information from Third Parties

We may receive analytics or advertising data from tools such as Google Analytics, Meta Ads, or LinkedIn Campaign Manager.

4. How We Use Your Information

We use your information to:

Respond to your inquiries and provide the requested information

Send you resources, newsletters, and updates (if subscribed)

Improve website performance and marketing effectiveness

Manage event registrations or service inquiries

Maintain accurate records for internal reporting

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

5. Legal Basis for Processing (UK & EU Clients)

If you are based in the UK or EU, we rely on the following lawful bases to process your data under the UK GDPR and EU GDPR:

Consent: when you opt in to newsletters or downloads

Contract: when you enquire or request information related to potential service delivery

Legitimate Interest: when we analyse anonymised data to improve the site or maintain business operations

6. How We Store and Protect Your Data

Your information is stored securely on GDPR-compliant systems, including:

CRM: GoHighLevel (data centres in the US under GDPR standard contractual clauses)

Email systems: Microsoft 365 and Gmail (enterprise-grade encryption)

Analytics and marketing: Google, LinkedIn, Meta (aggregated and anonymised where possible)

We take reasonable steps to protect data against loss, misuse, unauthorised access, or disclosure.

7. Data Retention

We only retain personal data for as long as necessary to fulfil the purpose it was collected for.

For general enquiries, we keep data for up to 12 months after the last contact, unless you become a client (in which case it transitions under your client contract). You can request deletion of your data at any time by emailing [email protected]

8. Your Rights (UK & EU Clients)

If you are based in the UK or the EU, you have the right to:

Access the personal data we hold about you

Request correction or deletion

Object to processing or request restriction

Withdraw consent at any time

To exercise these rights, email [email protected]. We will respond within 30 days.

9. Cookies

Our website uses cookies to:

Improve functionality and performance

Analyse usage patterns through Google Analytics

Track ad campaign performance (LinkedIn, Meta)

You can adjust cookie preferences or disable them via your browser settings at any time.

10. International Transfers

As our operations span the UK, UAE, and other regions, data may be transferred internationally. Where this happens, we ensure that adequate safeguards (such as GDPR Standard Contractual Clauses) are in place.

11. Third-Party Links

Our site may include links to third-party websites or tools. We are not responsible for their privacy practices, so please review their privacy policies before providing personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on this page with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data,

Please contact: [email protected]

The Sprint Group Global LLC-FZ, Dubai Internet City, UAE

Summary

This policy applies only to website visitors and marketing activities.

All client and assistant relationships are governed by separate Service Agreements that take precedence over this document.