Every Message In One Place
Connect with leads and customers through
texting, live chat, bulk messaging, Google My
Business and Facebook messages.
Be channel-agnostic.
No matter where it started, Brown Bag Consultants keeps it organized.
Chat with context.
See the history of every conversation and interaction.
Webchat
Connect your channels and start messaging right away.
Webchat, Facebook & Google My Business Integration
Turn Chats Into Revenue
Convert website, Facebook and Google My
Business visitors into customers. Engage visitors
immediately with live chat, or save time by auto-
responding with our AI chatbot.
Interact With Your Leads On The Go
With mobile and desktop apps, you can communicate with your leads, customers, and teams from anywhere.
Every Message In One Place
All customer
interactions in one
Unified Inbox
Never miss another chat, review, survey or referral.
Now every customer interaction lives in a single
place, right in your inbox — ready for you to
respond to.
70% of customers prefer to message with businesses
- The Washington Post
Every Message In One Place
Never miss a customer
call
Engage callers immediately with auto-missed call text back to keep the conversation alive so you never lose business because you were unavailable.
Your business wins when you
interact with customers
3X
Higher Conversion
Reviews requested via text message vs reviews requested via email.
95%
of messages are read
Texts have a 99% open rate. 95% of those texts are read within 5 minutes.
10X
faster than calling
Text messaging is the new standard for quick and easy communication.
Awesome Words
from clients
Brown Bag Consultants unified inbox helps clients get to leads quicker so they don't lose business
Shannon Hanrahan
Realtor
"Clients used to message me on several platforms and it wasn't uncommon for me to go weeks before seeing their messages. Now I see them instantly, in the same message thread, so I'm able to serve my clients quicker, and better."
Robert Wills
AZ Plumber
"Brown Bag Consultants helps me never miss another chat conversation with potential leads. It used to be a hassle finding customer's messages, now it's easy and they're all in one place."
FAQs
1. What does a CRM platform do for small businesses?
A CRM (Customer Relationship Management) platform helps businesses manage leads, track customer interactions, automate follow-ups, and improve communication. It centralizes all customer data in one place, making it easier to convert leads into paying customers and build long-term relationships.
2. How can your platform help me get more customers?
Our platform helps you capture leads, respond instantly through SMS, email, and webchat, and automate follow-ups so no opportunity is missed. By improving response time and engagement, you can convert more inquiries into paying customers.
3. What is missed call text back and how does it work?
Missed call text back automatically sends a text message to anyone who calls your business but doesn’t get an answer. This ensures you never lose potential customers and allows you to instantly reconnect and capture leads even after hours.
4. Can I automate messages to my customers?
Yes, you can fully automate SMS, email, and follow-up messages based on customer actions. This includes appointment reminders, lead nurturing sequences, and re-engagement campaigns, helping you save time and increase conversions.
5. Is this platform suitable for small and local businesses?
Absolutely. Our platform is designed specifically for small and local businesses looking to streamline operations, generate more leads, and improve customer communication without needing multiple tools.
6. How does review management work?
Our system automatically requests reviews from your customers via SMS or email after a service. It also helps you monitor, respond to, and manage reviews from platforms like Google, improving your online reputation.
7. Can I accept payments through the platform?
Yes, you can send payment links via SMS or email and get paid faster. This makes it easy for customers to complete transactions quickly and securely without complicated processes.
8. Do I need technical skills to use this system?
No, the platform is user-friendly and designed for business owners with no technical background. We also provide guidance and support to help you get started quickly.
9. How quickly can I see results?
Many businesses start seeing improved response rates and lead conversions within the first few weeks. Results depend on your usage, but automation and faster communication typically lead to immediate improvements.
10. Can this replace multiple tools I’m currently using?
Yes, our platform combines CRM, messaging, automation, reviews, and payments into one system. This eliminates the need for multiple subscriptions and simplifies your business operatio
11. Is my customer data secure?
Yes, we prioritize data security and ensure that all customer information is stored securely using industry-standard protection measures.
12. How do I get started?
You can get started by booking a demo or signing up for a consultation. We’ll guide you through the setup process and help you tailor the system to your business needs.
Easily Integrates With Leading Apps
