Terms of Service for Vivaderm Clinic
Effective Date: February 3, 2026
Last Updated: February 3, 2026
Contact Information
Vivaderm Clinic
482 Bd Beaconsfield, Suite 203
Beaconsfield, QC H9W 4C4, Canada
Phone: +1 438-372-3078
Email: [email protected]
1. Acceptance of Terms
Welcome to Vivaderm Clinic. By accessing our website, scheduling appointments, submitting forms, opting in to communications, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you ("you," "your," or "user") and Vivaderm Clinic ("we," "us," or "our"). We reserve the right to modify these Terms at any time, and your continued use of our services after such changes constitutes acceptance of the modified Terms.
2. Services Provided
Vivaderm Clinic provides medical aesthetic services, including but not limited to:
ProCell microchanneling and microneedling treatments
Hydrafacial treatments
Skin rejuvenation and anti-aging procedures
Aesthetic consultations
Skincare product recommendations
Online appointment booking and consultation services
All treatments are performed by licensed and certified medical aestheticians in accordance with applicable healthcare regulations.
3. SMS/Text Messaging Terms
3.1 SMS Program Description
By providing your mobile phone number and opting in to receive text messages from Vivaderm Clinic, you consent to receive automated and non-automated SMS messages to your mobile device. Message types include:
Transactional Messages:
Appointment confirmations
Appointment reminders (sent 24-48 hours before scheduled time)
Rescheduling or cancellation notifications
Post-treatment care instructions and follow-up messages
Service updates related to your appointments
Marketing Messages:
Promotional offers and special discounts
New service announcements
Seasonal campaigns and limited-time offers
Educational content about treatments and skincare
Event invitations and clinic updates
Administrative Messages:
Account verification codes
Password reset notifications
Important policy or service changes
Responses to your inquiries
3.2 Consent to Receive Messages
By opting in, you:
Authorize Vivaderm Clinic to send you text messages using an automatic telephone dialing system
Understand that consent is not a condition of purchase
Agree to receive messages at the mobile number you provided
Acknowledge that message frequency will vary based on your engagement and the nature of communications
You may receive up to 10 messages per month, though frequency may vary during promotional periods.
3.3 Opt-Out Instructions
You can stop receiving SMS messages at any time. To opt out:
Reply STOP: Text STOP, UNSUBSCRIBE, QUIT, or CANCEL to any message from Vivaderm Clinic
Contact Us Directly: Call: +1 438-372-3078 Email: [email protected]
Update Preferences: Adjust your communication settings in your account (if applicable)
After opting out:
You will receive one final confirmation message acknowledging your opt-out request
You will no longer receive marketing messages
You may still receive transactional messages related to scheduled appointments or active consultations (unless you specifically request to opt out of all communications)
You can opt back in at any time by texting START or SUBSCRIBE, or by resubmitting your consent through our website
3.4 Help and Support
For help with SMS messages, you can:
Reply HELP to any message to receive support information
Call our customer support line: +1 438-372-3078
Email: [email protected]
Customer Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
We aim to respond to all inquiries within 24 business hours.
3.5 Message and Data Rate Disclosure
Standard message and data rates may apply. While Vivaderm Clinic does not charge for sending or receiving text messages, your mobile carrier may charge you for SMS messages and data usage according to your wireless service plan.
Check with your mobile carrier for details about your messaging plan and any applicable charges
Message and data rates vary by carrier and plan type
Charges may apply for both incoming and outgoing messages
Vivaderm Clinic is not responsible for any fees charged by your mobile carrier
Supported Carriers:
Our SMS program is supported by major Canadian carriers including Bell, Rogers, Telus, Fido, Koodo, Virgin Mobile, and others. Contact your carrier to confirm SMS compatibility.
3.6 Carrier Liability Disclaimer
Vivaderm Clinic and our SMS service providers are not liable for:
Delayed or undelivered messages due to carrier network issues
Messages filtered or blocked by your mobile carrier
Service interruptions or outages caused by carriers or network providers
Coverage limitations in your geographic area
Compatibility issues with your specific device or carrier plan
Any charges incurred from your mobile carrier for receiving messages
You acknowledge that:
SMS delivery is dependent on your carrier's network and is not guaranteed
Your carrier may impose restrictions on message length, content, or frequency
We cannot guarantee the security of messages transmitted through carrier networks
Message delivery times may vary based on network conditions and carrier processing
3.7 Technical Requirements
To receive SMS messages from Vivaderm Clinic, you must:
Have a mobile device capable of receiving SMS messages
Have an active mobile service plan with a participating carrier
Maintain a valid mobile phone number
Ensure your device is not blocking messages from short codes or unknown numbers
4. Age Restriction and Eligibility
4.1 Minimum Age Requirement
Our services, including SMS communications and aesthetic treatments, are intended for individuals aged 18 years or older. By using our services or opting in to communications, you represent and warrant that you are at least 18 years of age.
4.2 Minor Consent
If you are under 18 years of age:
You must not submit forms, opt in to SMS messages, or schedule services without parental or legal guardian consent
Any treatments require written consent from a parent or legal guardian
We reserve the right to refuse service to minors without proper authorization
4.3 Verification
We reserve the right to request proof of age or parental consent at any time. Failure to provide verification may result in termination of services and removal from our communication lists.
5. Appointments and Scheduling
5.1 Booking Appointments
You can schedule appointments through:
Our website booking system
Phone: +1 438-372-3078
Email: [email protected]
In-person at our clinic
All appointments are subject to availability and confirmation.
5.2 Cancellation and Rescheduling Policy
Notice Required: You must provide at least 24 hours notice to cancel or reschedule an appointment.
Late Cancellations: Cancellations made with less than 24 hours notice may be subject to a cancellation fee of 50% of the treatment cost.
No-Shows: Failure to attend a scheduled appointment without prior notice may result in a charge of 100% of the treatment cost and may require prepayment for future appointments.
Exceptions: We understand that emergencies happen. Contact us as soon as possible if you need to cancel due to illness or unforeseen circumstances.
5.3 Clinic Cancellations
Vivaderm Clinic reserves the right to cancel or reschedule appointments due to:
Staff illness or emergency
Equipment malfunction
Severe weather or unsafe conditions
Other circumstances beyond our control
We will make every effort to notify you promptly and reschedule at your convenience. No cancellation fees will apply when we initiate the cancellation.
6. Payment Terms
6.1 Accepted Payment Methods
We accept:
Credit cards (Visa, Mastercard, American Express)
Debit cards
Cash
E-transfer (to [email protected])
6.2 Payment Timing
Payment is due at the time of service unless otherwise arranged. Package purchases must be paid in full before the first treatment or according to a payment plan agreed upon in writing.
6.3 Pricing
All prices are in Canadian dollars (CAD) and are subject to change without notice. We will honor the price quoted at the time of booking.
6.4 Refund Policy
Treatments: Completed treatments are non-refundable. If you are unsatisfied with a treatment, please contact us within 7 days to discuss resolution options.
Packages: Unused treatments in prepaid packages may be refunded within 30 days of purchase, minus a 20% administrative fee. After 30 days, packages are non-refundable but may be transferred to different services of equal or greater value.
Products: Unopened skincare products may be returned within 14 days of purchase with proof of purchase.
7. Health and Safety
7.1 Medical Disclosure
You must disclose all relevant medical information, including:
Current medications and supplements
Allergies and sensitivities
Skin conditions or concerns
Previous cosmetic treatments
Pregnancy or breastfeeding status
Any medical conditions that may affect treatment
Failure to disclose accurate health information may result in adverse reactions and voids any liability on our part.
7.2 Consultation Requirement
All new clients must complete a consultation before receiving treatments. We reserve the right to refuse treatment if we determine it is not safe or appropriate for you.
7.3 Treatment Risks
All aesthetic treatments carry inherent risks, including but not limited to:
Temporary redness, swelling, or discomfort
Bruising or skin irritation
Allergic reactions to products or serums
Infection (rare when proper aftercare is followed)
Unsatisfactory results
We will discuss specific risks during your consultation. By proceeding with treatment, you acknowledge understanding and acceptance of these risks.
7.4 Post-Treatment Care
You are responsible for following all post-treatment care instructions provided. Failure to follow aftercare guidelines may affect results and increase risk of complications.
8. Privacy and Data Protection
8.1 Information Collection and Use
By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
8.2 Data Security
We implement reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8.3 Health Information
Your health and treatment records are maintained in accordance with Quebec healthcare privacy regulations and professional standards for medical aesthetics.
9. Intellectual Property
9.1 Ownership
All content on our website, including text, images, logos, graphics, and software, is the property of Vivaderm Clinic or our licensors and is protected by copyright, trademark, and other intellectual property laws.
9.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes only.
9.3 Restrictions
You may not:
Copy, modify, distribute, or reproduce any content without written permission
Use our branding, logos, or trademarks without authorization
Reverse engineer or attempt to extract source code from our website
Use automated systems to scrape or collect data from our site
10. Limitation of Liability
10.1 Service Limitations
Vivaderm Clinic provides aesthetic services to improve appearance and skin health. We do not guarantee specific results, as outcomes vary based on individual factors including skin type, age, lifestyle, and adherence to treatment protocols.
10.2 Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind, express or implied. We disclaim all warranties, including but not limited to:
Warranties of merchantability or fitness for a particular purpose
Warranties regarding uninterrupted or error-free service
Warranties regarding specific treatment outcomes
10.3 Limitation of Damages
To the fullest extent permitted by law, Vivaderm Clinic shall not be liable for:
Indirect, incidental, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages arising from use or inability to use our services
Damages exceeding the amount paid for the specific service in question
10.4 Maximum Liability
Our total liability to you for any claim arising from our services shall not exceed the amount you paid for the specific service or treatment that gave rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Vivaderm Clinic, its staff, affiliates, and service providers from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your use or misuse of our services
Your violation of these Terms
Your violation of any third-party rights
Inaccurate or incomplete health information provided
Failure to follow post-treatment care instructions
12. Third-Party Services
12.1 Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of any third-party sites.
12.2 Service Providers
We use third-party service providers for:
SMS delivery (e.g., GoHighLevel, Twilio)
Payment processing
Website hosting and analytics
Appointment scheduling
These providers operate under their own terms of service and privacy policies.
13. Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.
13.2 Jurisdiction
Any disputes arising from these Terms or our services shall be resolved in the courts of Quebec, and you consent to the exclusive jurisdiction of such courts.
13.3 Informal Resolution
Before initiating formal legal proceedings, you agree to contact us to attempt to resolve any disputes informally. Contact us at [email protected] or +1 438-372-3078.
14. Modifications to Terms
14.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.
14.2 Notification
For material changes, we will notify you via:
Email to the address associated with your account
SMS message (if you are opted in)
Prominent notice on our website
14.3 Continued Use
Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our services and opt out of communications.
15. Termination
15.1 Your Right to Terminate
You may terminate your relationship with Vivaderm Clinic at any time by:
Opting out of SMS communications (reply STOP)
Unsubscribing from email communications
Canceling scheduled appointments
Ceasing use of our services
15.2 Our Right to Terminate
We reserve the right to terminate or suspend your access to our services at any time, with or without notice, for:
Violation of these Terms
Fraudulent or illegal activity
Abusive or threatening behavior toward staff
Failure to pay for services rendered
Providing false or misleading information
15.3 Effect of Termination
Upon termination:
Your right to use our services immediately ceases
Prepaid services may be refunded on a pro-rata basis (subject to our refund policy)
Outstanding balances become immediately due and payable
We will retain your information as required by law or for legitimate business purposes
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vivaderm Clinic regarding use of our services and supersede all prior agreements, understandings, and representations.
18. Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Vivaderm Clinic.
19. Contact Information and Customer Support
For questions, concerns, or support regarding these Terms of Service or our services:
Vivaderm Clinic
482 Bd Beaconsfield, Suite 203
Beaconsfield, QC H9W 4C4, Canada
Customer Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
For SMS-specific support:
Reply HELP to any message
Text or call +1 438-372-3078
Email [email protected] with "SMS Support" in the subject line
20. Acknowledgment and Consent
By using our services, submitting forms, opting in to SMS communications, or scheduling appointments, you acknowledge that:
You have read, understood, and agree to be bound by these Terms of Service
You have reviewed our Privacy Policy and consent to our data practices
You are at least 18 years of age or have obtained parental/guardian consent
You understand the SMS program terms, including opt-out procedures and potential carrier charges
You consent to receive communications from Vivaderm Clinic as described in these Terms
© 2026 Vivaderm Clinic. All rights reserved.