Terms and Conditions
Definitions
“We”, “us”, “our” and “company” are references to Free to Be NLP and Coaching Ltd. “You”, “your” and “client” are references to the person paying for the service, training, workshop or course and agreeing these terms.
“Service”, “coaching programme”, “products” “training”, “workshops” or “courses” are provided by Free to Be NLP and Coaching Ltd.
Order acceptance
We have not accepted your booking and your place for an in-person workshop or online programme or course will not be confirmed until we receive payment in accordance with the terms offered for our services on that event. We will, however, hold your place on any course or event or the date for any workshop or training for 30 days to allow you time to make the required first payment. We will endeavour to contact you via e-mail and telephone before we give your place or the reserved date to another client.
Once your payment has been received, you will receive a confirmation e-mail including all details relating to the training, coaching or event you have purchased. Until this time, we reserve the right to refuse, cancel or reject any order made by the client. Payment must be made in full 14 days before attendance on any section or part of a course, programme, workshop, event or training. If payment is made nearer the start date, you waive your 14-day cancellation rights.
Payment for digital courses and physical products must be made in full at the point of purchase.
Payment for Coaching Services
The client agrees to pay for the services received from us in advance of the time period during which such services are provided and in accordance with the terms offered at the time of purchase. If they have purchased a coaching session, payment is due in full. A coaching programme or package may be paid in full or payment terms may be offered. The client may pay by cash, bank transfer, by credit or debit card via a link on our website or a landing page, or by PayPal or card payments may be taken over the phone
Refunds
Free to Be NLP and Coaching Ltd offer the following conditions:
• The client is entitled to a refund less any admin costs of up to 5% if they notify us by email at caroline@freetobenlp.co.uk within 14 days of purchase of any product. For digital products, the client is given immediate access and waives their cancellation rights. For signed copies of books, there is no refund available.
• We offer a 50% refund to clients if they are unhappy with our services after day one of any in-person training only. If you are unhappy with our digital content, we would ask for proof that the client has applied the concepts we teach and that for that client they did not get the promised outcomes.
• The client must return, as new, any study materials issued for the training within a further 14 days and before any refund is made. Once the materials are returned the refund will be made within 14 days. If no materials have been provided, the refund will be made within 14 days of notice of cancellation.
• Any monies to be refunded will be reimbursed via the same payment method used in the initial transaction.
• Should the client be unable to attend a course last minute or part of a course due to unforeseen circumstances, we will offer an alternative date.
• If a client needs to withdraw from a coaching programme, a refund will be considered and the cost of services provided to date will be deducted and an administration fee will charged.
• A deposit will be refunded if no services have been provided and your cancellation does not affect the delivery or experience of the course for the other participants.
• Digital courses and signed copies of books are non-refundable.
Cancellation of Courses
If a course, programme, workshop or training has less than 5 clients signed up one week prior to the start date , we reserve the right to cancel and refund all monies paid. We will endeavour to re-schedule you to the next available date or similar event that meets with your timetable. We will inform all clients with as much notice as possible and offer alternatives where possible. In the event of inclement weather conditions or other unforeseen circumstances, we aim to continue with our training, course, workshop or events. Should it prove to be necessary, the training, course, workshop or event will be rescheduled at the earliest possible time.
Invoices and receipts
All invoices and receipts will be sent via e-mail. Clients are required to pay their invoice in accordance with its terms and in advance of the delivery of any services, training, workshops or courses, using the available method of their choice within 7 days of the invoice issue date, and have in place any agreed payment plan. We accept payment of an invoice via bank transfer, PayPal or the payment platform where the course or programme is hosted, delivered or advertised. Some services have payment plans and a subscription must be in place before services are commenced.
Bank charges
Clients are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transactions.
Processing your Payments
All online purchases are carried out by a third party payment processor with the highest security in place. Please see our Privacy Policy and Data Protection Policy for more details.
Cancellation of NLP Practitioner Certification
We reserve the right to cancel your certification with our company, and may remove our names from any certification or recognition we provide on completion of our courses if we deem necessary. We will provide our decision in writing to the association(s) through which your certification is recognised if this action is taken. Please see our Code of Ethics for more details on expectations.
Queries
Any questions concerning the above stated terms and conditions should be emailed to us at caroline@freetobenlp.co.uk before ordering any service.
Terms and Conditions
Definitions
“We”, “us”, “our” and “company” are references to Free to Be NLP and Coaching Ltd. “You”, “your” and “client” are references to the person paying for the service, training, workshop or course and agreeing these terms.
“Service”, “coaching programme”, “products” “training”, “workshops” or “courses” are provided by Free to Be NLP and Coaching Ltd.
Order acceptance
We have not accepted your booking and your place for an in-person workshop or online programme or course will not be confirmed until we receive payment in accordance with the terms offered for our services on that event. We will, however, hold your place on any course or event or the date for any workshop or training for 30 days to allow you time to make the required first payment. We will endeavour to contact you via e-mail and telephone before we give your place or the reserved date to another client.
Once your payment has been received, you will receive a confirmation e-mail including all details relating to the training, coaching or event you have purchased. Until this time, we reserve the right to refuse, cancel or reject any order made by the client. Payment must be made in full 14 days before attendance on any section or part of a course, programme, workshop, event or training. If payment is made nearer the start date, you waive your 14-day cancellation rights.
Payment for digital courses and physical products must be made in full at the point of purchase.
Payment for Coaching Services
The client agrees to pay for the services received from us in advance of the time period during which such services are provided and in accordance with the terms offered at the time of purchase. If they have purchased a coaching session, payment is due in full. A coaching programme or package may be paid in full or payment terms may be offered. The client may pay by cash, bank transfer, by credit or debit card via a link on our website or a landing page, or by PayPal or card payments may be taken over the phone
Refunds
Free to Be NLP and Coaching Ltd offer the following conditions:
• The client is entitled to a refund less any admin costs of up to 5% if they notify us by email at caroline@freetobenlp.co.uk within 14 days of purchase of any product. For digital products, the client is given immediate access and waives their cancellation rights. For signed copies of books, there is no refund available.
• We offer a 50% refund to clients if they are unhappy with our services after day one of any in-person training only. If you are unhappy with our digital content, we would ask for proof that the client has applied the concepts we teach and that for that client they did not get the promised outcomes.
• The client must return, as new, any study materials issued for the training within a further 14 days and before any refund is made. Once the materials are returned the refund will be made within 14 days. If no materials have been provided, the refund will be made within 14 days of notice of cancellation.
• Any monies to be refunded will be reimbursed via the same payment method used in the initial transaction.
• Should the client be unable to attend a course last minute or part of a course due to unforeseen circumstances, we will offer an alternative date.
• If a client needs to withdraw from a coaching programme, a refund will be considered and the cost of services provided to date will be deducted and an administration fee will charged.
• A deposit will be refunded if no services have been provided and your cancellation does not affect the delivery or experience of the course for the other participants.
• Digital courses and signed copies of books are non-refundable.
Cancellation of Courses
If a course, programme, workshop or training has less than 5 clients signed up one week prior to the start date , we reserve the right to cancel and refund all monies paid. We will endeavour to re-schedule you to the next available date or similar event that meets with your timetable. We will inform all clients with as much notice as possible and offer alternatives where possible. In the event of inclement weather conditions or other unforeseen circumstances, we aim to continue with our training, course, workshop or events. Should it prove to be necessary, the training, course, workshop or event will be rescheduled at the earliest possible time.
Invoices and receipts
All invoices and receipts will be sent via e-mail. Clients are required to pay their invoice in accordance with its terms and in advance of the delivery of any services, training, workshops or courses, using the available method of their choice within 7 days of the invoice issue date, and have in place any agreed payment plan. We accept payment of an invoice via bank transfer, PayPal or the payment platform where the course or programme is hosted, delivered or advertised. Some services have payment plans and a subscription must be in place before services are commenced.
Bank charges
Clients are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transactions.
Processing your Payments
All online purchases are carried out by a third party payment processor with the highest security in place. Please see our Privacy Policy and Data Protection Policy for more details.
Cancellation of NLP Practitioner Certification
We reserve the right to cancel your certification with our company, and may remove our names from any certification or recognition we provide on completion of our courses if we deem necessary. We will provide our decision in writing to the association(s) through which your certification is recognised if this action is taken. Please see our Code of Ethics for more details on expectations.
Queries
Any questions concerning the above stated terms and conditions should be emailed to us at caroline@freetobenlp.co.uk before ordering any service.
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