Privacy Policy

At FlexPay, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number

  • Business name and contact details

  • Billing and payment information

Business Information

  • Merchant account details

  • Transaction and processing data

  • Financial performance metrics (as needed to provide services)

Technical Data

  • IP address

  • Browser type and device information

  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Provide and manage payment processing solutions

  • Help streamline your business operations

  • Improve profitability through cost-saving strategies

  • Communicate updates, offers, and support

  • Ensure compliance with legal and regulatory requirements

  • Enhance user experience and platform performance

3. Cost-Passing Model Transparency

FlexPay implements a compliant cost-passing model that shifts processing fees to customers. Any data collected in relation to transactions is used strictly for:

  • Processing payments

  • Maintaining accurate financial records

  • Ensuring compliance with applicable laws and card network rules

4. Sharing of Information

We do not sell your personal information.

We may share your data with:

  • Payment processors and financial institutions

  • Technology service providers

  • Legal or regulatory authorities when required

All third parties are required to maintain strict confidentiality and security standards.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of sensitive data

  • Secure servers and firewalls

  • Restricted access to authorized personnel only

Despite our efforts, no system can be 100% secure, and we encourage users to take appropriate precautions.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Customize your experience

You can disable cookies through your browser settings if preferred.

7. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request corrections or updates

  • Request deletion of your data (where applicable)

  • Opt out of marketing communications at any time

8. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Meet legal and compliance obligations

  • Resolve disputes and enforce agreements

9. Third-Party Links

Our website or services may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

FlexPay Support Team

Email: [email protected]

Phone: +1 980-721-9835

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