1. What This Policy Covers

This policy covers the information we collect through our website and in the course of delivering our Services, how we use and share that information, and the options available to you.

2. Information We Collect

Contact Details

When you sign up or submit an inquiry, we may collect your name, email address, phone number, and company name.

Payment Information

If you purchase a service, we collect necessary billing details (e.g., card number, billing address). We do not store full card data; our payment processor securely handles payment information.

Usage Data

We may record which pages you visit, how often, and for how long, using standard analytics tools (e.g., Google Analytics) to understand and improve site performance.

Uploaded Materials

We collect any videos, images, or documents you provide for project production and delivery.

3. How We Use Your Information

• To Provide Services: We use contact details and uploaded materials to plan shoots, edit video, and deliver your final product.
• To Communicate: We send updates, invoices, and reminders (e.g., “Your draft video is ready for review”).
• To Improve Our Website: We analyze usage data to see which pages or posts are most popular and enhance site content and navigation.
• To Send Marketing (with consent): With your permission, we may send occasional offers or newsletters (e.g., “20% off Valentine’s Day video packages!”). You can opt out at any time.

4. How We Share Your Information

• Service Providers: We may share billing details with our payment processor and your contact info with platforms we use for email/SMS (e.g., Twilio for appointment reminders).
• Legal Requirements: We may disclose information when required to comply with applicable law, regulation, legal process, or governmental request (e.g., a subpoena).
• Business Transfers: If Cache Media Works LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any material changes.

We do not sell your personal data to third parties.

We do not share your personal data (e.g., first name, last name, email, phone) with any third-party vendor or company for their own marketing.

We may disclose your information when required by law or government, or to protect our rights, privacy, safety, or property, or that of others.

5. Cookies and Tracking

Our website uses cookies—small files stored on your device—to remember your preferences and track site usage. You can disable cookies in your browser settings, but some parts of the site may not function smoothly without them.

6. Your Choices & Rights

• Access & Update: Email us at [email protected] to request a copy of your personal information or to correct it.
• Opting Out: To stop marketing emails or texts, click “Unsubscribe” in any email or reply “STOP” to a text message.
• Delete Your Data: You can request deletion of your personal data; we may retain certain details as required for legal or tax purposes.

7. Data Security

We use industry-standard safeguards (such as encrypted connections) to protect your information. While no system is completely secure, we work hard to keep your data safe.

8. Children’s Privacy

Our Services are intended for adults and businesses. We do not knowingly collect data from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised date at the top. If changes are significant, we will notify you by email or a notice on our site.

10. How to Contact Us