Privacy Policy

1. Information We Collect

When you submit a form on this website, we may collect the following types of information:

• Full name
• Email address
• Phone number (including mobile number if provided)
• Information about your mortgage situation, goals, or inquiry
• Any other information you voluntarily provide through our contact or consultation forms

We may also collect certain technical information automatically when you visit this site, including IP address, browser type, and pages visited. This information is used for site analytics and security purposes only.

2. How We Use Your Information

Information you provide is used to:

• Respond to your mortgage inquiry or review request
• Follow up with the next step in your review process
• Send you relevant information about mortgage products and services
• Communicate with you via phone, email, or SMS as authorized by your form submission
• Improve our website and services
• Comply with applicable laws and regulations

We do not use your information for unrelated marketing purposes without your consent.

3. Cookies and Analytics

This website may use cookies and similar tracking technologies to understand how visitors interact with our pages. This may include tools such as Google Analytics or platform-level tracking provided by our website builder or CRM.

Cookies help us understand traffic patterns and improve the user experience. You can disable cookies in your browser settings; however, doing so may affect how parts of this site function. We do not use cookies to collect personally identifiable information without your knowledge.

4. How Information May Be Shared

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party platforms that help us operate our website, CRM, and communications systems (such as GoHighLevel). These providers are authorized to use your information only as necessary to provide services to us.
• Cornerstone First Mortgage: As our lending platform partner, information relevant to your mortgage inquiry may be shared with Cornerstone First Mortgage and its licensed loan officers for the purpose of fulfilling your request.
• Legal compliance: We may disclose information when required by law or to protect the rights, property, or safety of our business or others.

We do not share your information with unrelated third parties for their own marketing purposes.

5. SMS Consent and Mobile Communications

By submitting your phone number through a form on this website and consenting to receive text messages, you agree to receive SMS communications from The Conrad Team related to your mortgage inquiry, follow-up steps, and related information.

Mobile opt-in data and SMS consent information will not be shared with any third parties or affiliates for their marketing or promotional purposes under any circumstances.

Message frequency may vary depending on your inquiry and the status of your review. Message and data rates may apply based on your mobile carrier plan.

To opt out of SMS messages at any time, reply STOP to any message you receive from us. To request help or more information, reply HELP.

6. Opt-Out and Contact Preferences

You may opt out of receiving communications from us at any time:

• SMS: Reply STOP to any text message
• Email: Use the unsubscribe link in any email, or contact us directly
• Phone: Request to be removed from our contact list during any call

Please note that opting out of marketing communications does not opt you out of transactional messages related to an active inquiry or application you have submitted.

7. Data Security

We take reasonable steps to protect the personal information you submit through this website. This includes use of secure platforms, access controls, and standard industry practices for data handling.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you have concerns about the security of your information, please contact us directly.

8. Third-Party Services

This website may use third-party tools and platforms to operate, including but not limited to:

• GoHighLevel — CRM and form management platform
• Google Analytics — Website traffic and behavior analytics
• Meta (Facebook/Instagram) — Advertising and pixel tracking if applicable
• Cornerstone First Mortgage systems — Loan origination and compliance infrastructure

These third parties have their own privacy policies governing how they handle data. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children's Privacy

This website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through this site, please contact us immediately so we can take appropriate action.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform services. When updates are made, the "Last updated" date at the top of this page will be revised.

We encourage you to review this policy periodically. Continued use of this website following any changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy, how your information is used, or would like to request that your information be removed from our systems, please contact us: