Journey To Wellness Coaching LLC
Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Journey To Wellness Coaching LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:
• Name, email address, phone number, physical address
• Information you voluntarily provide through forms, coaching inquiries, or booking requests
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:
• Records of inquiries, coaching requests, and session communications
• Appointment details, preferences, and scheduling information
• Feedback, testimonials, and service experience notes

2. How We Use Your Information

We use collected data for:
• Providing and improving our coaching and wellness services
• Scheduling and managing appointments and coaching sessions
• Communicating with you about your inquiries, bookings, and service updates
• Enhancing website functionality and user experience
• Ensuring security, fraud prevention, and operational integrity
• Maintaining records of your communication preferences and consent
• Delivering requested SMS messages such as appointment reminders and service-related updates

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, coaching updates, service communications, and occasional marketing messages if separately consented to.

Opt-In & Consent:
• You will only receive messages if you have explicitly opted in through our website forms or booking tools
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again
• All opt-out requests are processed immediately

Message Frequency & Content:
• Message frequency varies based on your engagement with our services
• Messages will be directly related to coaching sessions, bookings, reminders, and service updates
• Marketing messages are only sent with explicit consent

Help & Support:
• Reply "HELP" for assistance or contact us at [email protected]
• Customer support is available during regular business hours

Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer communication providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:
• Third-party vendors who assist in our operations (e.g., scheduling tools, email systems, coaching platforms, payment processors)
• SMS providers used solely to deliver messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and data security

Legal Compliance:
• If required by law, legal process, or to protect our rights
• In response to valid court orders, regulatory requests, or law enforcement inquiries

Business Transfers:
• In case of mergers, acquisitions, or transfer of business assets
• Your information remains protected under the terms of this Privacy Policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding SMS service providers required to deliver messages.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication systems
• Regular monitoring, updates, and security assessments
• Staff training on confidentiality and data protection
• Breach response procedures in accordance with applicable laws
• Secure data storage and backup systems

Despite these measures, no system is completely secure. We cannot guarantee absolute protection of information transmitted online.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:
• Analyze website traffic and user behavior
• Improve website performance and user experience
• Remember user preferences and settings
• Measure engagement with our services and content

You may disable cookies through your browser settings, but some website features may not function properly as a result.

7. Your Rights & Choices

You have the right to:
• Access, update, or request deletion of your personal information
• Opt-out of marketing emails at any time using unsubscribe links
• Opt-out of SMS messages by replying "STOP"
• Request details on how your data is used and stored
• Withdraw consent for future communications at any time
• Request correction of inaccurate personal data
• Lodge a complaint with a relevant regulatory authority if applicable

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, booking tools, or external wellness resources. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies separately. This Privacy Policy applies only to data collected by Journey To Wellness Coaching LLC.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date. If significant changes are made, we may notify users via email or website notice.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us at:

Journey To Wellness Coaching LLC
Email: [email protected]
Website: https://journey2wellnesscoaching.com