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Frequently Asked Questions

How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery times vary by location, but most customers receive their shoes within 3–7 business days.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and (optionally) GCash/Bank Transfer for local buyers.

What sizes are available?

We carry a wide range of sizes to ensure the perfect fit. Please check our size guide on each product page before placing your order.

What is your return policy?

Yes! If your shoes don’t fit or you’re not 100% satisfied, you can return or exchange them 3 days of delivery, as long as they are unworn and in their original packaging.

Do you have a physical store?

Currently, Next Step Philippines Only operates online. Stay tuned for future updates.