Privacy Policy

Last updated: March 02, 2026 Effective date: March 02, 2026

ACX Build LLC (doing business as "ACX BUILD", "we", "us", or "our") operates the website located at https://acx.ai (the "Site"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your choices regarding your personal information when you visit our Site or interact with us online.

By using the Site, you agree to the collection, use, and disclosure of information as described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect We collect information in the following ways:

Information You Provide Directly When you request a free consultation, quote, or estimate When you fill out contact forms, project inquiry forms, or appointment scheduling forms When you sign up for our newsletter or email updates When you submit photos of your home/project, reviews, or testimonials When you communicate with us via email, phone, chat, or contact form When you opt in to receive SMS/text messages from us (e.g., via a web form, keyword response, or during consultation scheduling)

This may include:

Full name

Email address

Phone number

Home address or project location (street, city, ZIP code)

Description of your home improvement project

Photos or images you upload

Any other information you voluntarily provide

SMS Opt-In Details We may offer you the opportunity to receive SMS/text messages for purposes such as project updates, appointment reminders, quotes/estimates, promotions, or other communications related to your home improvement needs. Consent for SMS is obtained through clear, affirmative actions, such as:

Checking a box on a form that includes explicit disclosure language (e.g., "I consent to receive SMS messages from ACX BUILD about my project, including updates and offers. Message and data rates may apply. Reply STOP to opt out.")

Replying with a keyword (e.g., "YES" or "JOIN") to a prompt

Verbally providing consent during a phone consultation (recorded where applicable)

Consent must be prior express written consent (or equivalent electronic agreement) for marketing messages, in compliance with applicable laws like the TCPA. We clearly disclose at the point of opt-in:

That you may receive recurring automated promotional or informational messages

Message frequency (e.g., varies based on your interactions)

That message and data rates may apply

How to opt out (e.g., reply STOP)

That consent is not required as a condition of purchase

Automatically Collected Information When you visit the Site, we and our service providers may automatically collect:

IP address

Browser type and version

Operating system

Device type

Pages visited, time spent, referring/exit pages

Date and time of visit

Cookies, web beacons, pixels, and similar tracking technologies (see Cookies section below)

Information from Third Parties We may receive information about you from:

Business partners or referral sources (e.g., lead generation services)

Advertising networks or social media platforms (if you interact with our ads)

Analytics providers (e.g., Google Analytics)

2. How We Use Your Information We use the information we collect to:

Provide and improve our home improvement services (respond to inquiries, provide quotes, schedule consultations)

Communicate with you about your project, appointments, estimates, or follow-ups — including via SMS/text messages if you have opted in (e.g., sending project status updates, reminders, or promotional offers related to home improvement services)

Send marketing emails, newsletters, or promotions (you can opt out anytime)

Operate, maintain, and improve the Site

Analyze Site usage and trends

Prevent fraud, enforce our terms, comply with legal obligations

Protect the security of the Site and our users

For SMS specifically, we use your phone number and consent data only to deliver the messages you agreed to receive. You can withdraw consent/opt out at any time by replying STOP to any SMS message, or by contacting us.

3. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content/ads. Types include:

Essential cookies (required for Site functionality)

Analytics cookies (e.g., Google Analytics)

Advertising cookies (e.g., retargeting pixels from Google, Meta/Facebook)

Functional cookies (remember preferences)

You can manage cookies through your browser settings. Note that disabling cookies may limit Site functionality. For more details, see our Cookie Policy [link if you create a separate one].

4. Sharing Your Information We do not sell your personal information as defined under the CCPA/CPRA.

Mobile Information Sharing Statement We do not sell, rent, or share your phone number or SMS opt-in/consent data with third parties or affiliates for their independent marketing or promotional purposes. Your mobile information (including phone numbers collected for SMS) is used solely by us and our contracted service providers (e.g., SMS platform providers) to facilitate the communications you have consented to. It is not shared or sold to unrelated third parties for their own use.

We may share your information with:

Service providers who help us operate the Site and business (hosting, email service, CRM like HubSpot/Salesforce, analytics providers, SMS/messaging providers) — these parties are contractually obligated to protect your data and use it only for the services they provide to us

Professional advisors (lawyers, accountants) when required

Business partners for project referrals or subcontracting (with your consent or as necessary)

In connection with a merger, acquisition, or sale of assets

To comply with law, respond to legal requests, protect rights/safety

5. Your Privacy Rights (Including CCPA/CPRA Rights for California Residents) Depending on your location, you may have rights including:

Right to know what personal information we collect/use/share

Right to delete personal information (subject to exceptions)

Right to opt out of the "sale" or "sharing" of personal information (we do not sell personal information)

Right to correct inaccurate data

Right to limit use of sensitive personal information (we do not collect sensitive data for profiling)

Right to non-discrimination for exercising rights

To exercise these rights, contact us at [email protected] or 973-218-4785. We will verify your identity before responding. Authorized agents may submit requests on your behalf with proper proof. We respond to Global Privacy Control (GPC) signals for opt-out of sharing/sale where applicable.

6. Data Retention We keep personal information only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Data may be retained longer if required by law.

7. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy Our Site is not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it.

9. International Users The Site is hosted in the United States. If you access it from outside the US, your information may be transferred to and processed in the US, where privacy laws may differ.

10. Changes to This Privacy Policy We may update this policy from time to time. The updated version will be posted here with a revised "Last updated" date. Material changes will be notified via email or a prominent notice on the Site.

11. Contact Us If you have questions about this Privacy Policy or our privacy practices, contact: ACX Build LLC 100 Enterprise Dr, Suite 301, Rockaway, NJ, 07866. Email: [email protected] Phone: 973-218-4785

For CCPA/CPRA requests, please include "Privacy Rights Request" in the subject line.

Thank you for trusting ACX with your home improvement needs.