PRIVACY POLICY

ACX BUILD LLC

Website: acx.ai

Effective Date: May 5, 2026

Last Updated: May 5, 2026

1. Introduction

ACX BUILD LLC (“ACX,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at acx.ai (the “Site”), interact with our advertisements, contact us by phone, email, or text message, or otherwise engage with our products, services, marketing communications, and social media presence (collectively, the “Services”).

This Privacy Policy is designed to comply with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Utah Consumer Privacy Act (UCPA), and other comparable state laws; the Children’s Online Privacy Protection Act (COPPA); the Telephone Consumer Protection Act (TCPA); the CAN-SPAM Act; and, where applicable, the EU and UK General Data Protection Regulation (GDPR). It also addresses our use of advertising and analytics platforms such as Meta (Facebook and Instagram), Google, TikTok, LinkedIn, and similar services.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Services.

2. Information We Collect

We collect several categories of information from and about users of our Services. The categories below describe the types of information we may collect.

2.1 Information You Provide Directly to Us

•       Identifiers and Contact Information: Name, mailing address, email address, telephone number, and similar identifiers you provide when you fill out forms, request information, sign up for newsletters, schedule a consultation, or contact us.

•       Account and Profile Information: Username, password, profile details, and preferences when you create an account.

•       Commercial Information: Records of products or services purchased, obtained, or considered, billing and payment information (processed by our payment processors), and transaction history.

•       Communications: The content of emails, chat messages, text messages, voicemails, call recordings (where permitted by law and with notice), and other communications you send to us.

•       Marketing Preferences: Your preferences for receiving marketing communications and your communication history with us.

•       Other Information: Any other information you choose to provide to us.

2.2 Information Collected Automatically

When you visit the Site or interact with our online advertisements, we and our service providers automatically collect certain information, including:

•       Device and Technical Information: IP address, browser type and version, operating system, device identifiers (including mobile advertising IDs such as Apple’s IDFA and Google’s AAID), screen resolution, language preferences, and time zone.

•       Usage Information: Pages viewed, links clicked, search terms used, time spent on pages, referring/exit pages, date and time stamps, and clickstream data.

•       Location Information: Approximate geographic location derived from your IP address. We do not collect precise geolocation data without your consent.

•       Cookies and Similar Technologies: We use cookies, web beacons, pixels (including the Meta/Facebook Pixel, Google Tag, and similar tracking pixels), local storage, and other tracking technologies. See Section 7 (Cookies and Tracking Technologies) for details.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

•       Advertising and Analytics Partners: Meta (Facebook/Instagram), Google, TikTok, LinkedIn, and other ad platforms that share data about how you interact with our ads, including ad impressions, clicks, conversions, and audience information.

•       Social Media Platforms: If you interact with us through social media (e.g., liking, commenting, messaging, or clicking on our ads), we may receive information from those platforms in accordance with their privacy policies and your privacy settings.

•       Service Providers and Partners: Hosting providers, CRM systems, email marketing platforms, payment processors, analytics providers, and lead generation partners.

•       Publicly Available Sources: Public databases, business directories, and similar sources.

3. How We Use Your Information

We use the information we collect for the following business and commercial purposes:

•       Provide Services: Operate, maintain, and provide the Services; process transactions; fulfill requests; and provide customer support.

•       Communicate with You: Respond to inquiries, send administrative messages, provide service-related information, and follow up on consultations or quotes.

•       Marketing and Advertising: Send promotional emails, text messages, and other marketing communications (where permitted); deliver personalized advertising on the Site, on social media platforms (including Facebook, Instagram, TikTok, LinkedIn, and X), and across the web; measure ad effectiveness; and create custom and lookalike audiences.

•       Phone and SMS Communications: Place outbound calls or send text messages to you in compliance with the TCPA, including informational messages, appointment reminders, and (with your prior express written consent where required) marketing messages.

•       Analytics and Improvement: Understand how users interact with our Services, perform analytics, conduct research, develop new features, and improve our Services.

•       Security and Fraud Prevention: Detect, prevent, and respond to fraud, unauthorized access, and other illegal activities; protect the rights, property, and safety of ACX, our users, and others.

•       Legal Compliance: Comply with applicable laws, regulations, court orders, subpoenas, and other legal processes; enforce our terms and policies.

•       Business Operations: Conduct internal business operations, including audits, financial reporting, and corporate transactions.

4. How We Share Your Information

We may share your information with the following categories of recipients:

•       Service Providers: Third-party vendors who perform services on our behalf, such as website hosting, IT services, email delivery, payment processing, customer relationship management, analytics, marketing, advertising, and fraud prevention. These service providers are contractually required to use the information only as needed to perform their services.

•       Advertising Partners: Platforms such as Meta (Facebook/Instagram), Google, TikTok, LinkedIn, and similar advertising networks. We may share or allow these partners to collect information directly through pixels, SDKs, and similar technologies to deliver targeted advertising and measure ad performance. Some of these data-sharing activities may be considered a “sale” or “sharing” of personal information under certain U.S. state laws (see Section 9).

•       Business Partners: Trusted partners with whom we offer joint products, services, or promotions.

•       Affiliates: Our parent, subsidiary, and affiliated entities, for purposes consistent with this Privacy Policy.

•       Legal and Safety: Law enforcement, government agencies, courts, or other third parties when required by law, subpoena, or other legal process; or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

•       Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of all or a portion of our assets, or similar transaction. You will be notified of any such change in ownership or control of your personal information.

•       With Your Consent: We may share information with other parties when you direct us to or otherwise consent.

We do not sell your personal information for monetary consideration. However, certain disclosures to advertising partners (such as the use of cookies and tracking pixels for cross-context behavioral advertising) may qualify as a “sale” or “sharing” under California, Colorado, Connecticut, and other state privacy laws. You have the right to opt out of these activities (see Section 9).

5. Facebook, Meta, and Social Media Advertising

We use advertising and analytics tools provided by Meta Platforms, Inc. (the operator of Facebook and Instagram), and may use similar tools from Google, TikTok, LinkedIn, X, Pinterest, Snap, and other platforms. Specifically:

•       Meta Pixel and Conversions API: We use the Meta Pixel and/or Conversions API on our Site to measure the effectiveness of our advertising, understand visitor actions, and deliver relevant advertising. The Pixel collects information such as your IP address, browser/user-agent string, pixel ID, Facebook cookie, and information about your interactions with our Site (e.g., page views, button clicks, form submissions, and purchases).

•       Custom Audiences: We may upload hashed contact information (such as email addresses or phone numbers) to Meta and other platforms to create Custom Audiences and reach you with relevant advertising. We may also use Lookalike/Similar Audiences to reach new users with characteristics similar to our existing customers.

•       Retargeting: We use retargeting technologies to display ads to users who have previously visited our Site or interacted with our content.

•       Conversion Tracking: We track conversions (e.g., leads, purchases, sign-ups) to measure ad performance and optimize our campaigns.

To opt out of Meta’s use of cookies and similar technologies for advertising, visit your Facebook ad preferences at facebook.com/adpreferences and your Instagram ad settings. To opt out of interest-based advertising more broadly, visit the Digital Advertising Alliance at optout.aboutads.info, the Network Advertising Initiative at optout.networkadvertising.org, or the European Interactive Digital Advertising Alliance at youronlinechoices.eu. On mobile devices, you can use your device settings to limit ad tracking (e.g., “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android).

6. Phone Calls, Text Messages, and Email Communications

6.1 Phone Calls

If you provide us with your telephone number, you consent to receive calls from ACX BUILD LLC at that number, including calls relating to your inquiries, transactions, account, and (where you have provided the necessary prior express written consent under the TCPA) marketing or promotional calls. Calls may be made using an automatic telephone dialing system or prerecorded/artificial voice messages where permitted by law. Standard call rates from your carrier may apply. You may revoke consent for marketing calls at any time by contacting us using the information in Section 14.

6.2 Text Messages (SMS/MMS)

If you opt in to receive text messages from ACX, you agree to receive recurring automated text messages at the mobile number you provide. Message and data rates may apply. Message frequency varies. To stop receiving texts, reply STOP to any message. For help, reply HELP or contact us at [email protected]. We will not share your mobile opt-in or consent information with third parties for their marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes (excluding subcontracted service providers operating on our behalf to deliver the messages).

6.3 Email Communications

We send commercial email in compliance with the CAN-SPAM Act. Every marketing email we send includes a clear and conspicuous unsubscribe link, our physical mailing address, and an honest subject line and “from” address. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by emailing [email protected]. We will honor unsubscribe requests within 10 business days as required by law.

Please note that even if you opt out of marketing communications, we may continue to send you transactional or service-related communications (such as account notices, security alerts, and responses to your inquiries).

7. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, pixels, tags, SDKs, and similar technologies (collectively, “cookies”) to recognize you, remember your preferences, and understand how you use the Services. The categories of cookies we use include:

•       Strictly Necessary Cookies: Required for the Site to function and cannot be disabled in our systems.

•       Performance and Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).

•       Functional Cookies: Enable enhanced functionality and personalization.

•       Advertising and Targeting Cookies: Used by us and our advertising partners (including Meta, Google, TikTok, and LinkedIn) to deliver relevant ads and measure ad performance.

You can control cookies through your browser settings (e.g., to block or delete cookies) and through our cookie preference center, where available. Disabling certain cookies may impact your experience on the Site.

Most browsers do not currently respond to “Do Not Track” (DNT) signals in a uniform way, so we do not respond to DNT signals at this time. However, we honor opt-out preference signals such as the Global Privacy Control (GPC) where required by applicable law.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the duration of our relationship with you, legal obligations to which we are subject (e.g., tax, accounting, or other legal requirements), the existence of any actual or anticipated legal claims, and applicable statutes of limitation. When personal information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on where you reside, you may have certain rights with respect to your personal information. We honor these rights as required by applicable law.

9.1 Rights Under U.S. State Privacy Laws

Residents of California, Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have the following rights, subject to applicable exceptions:

•       Right to Know/Access: Request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we have shared it.

•       Right to Delete: Request deletion of personal information we have collected from you.

•       Right to Correct: Request correction of inaccurate personal information.

•       Right to Data Portability: Request a copy of your personal information in a portable, readily usable format.

•       Right to Opt Out of Sale/Sharing: Opt out of the “sale” or “sharing” of your personal information, including for cross-context behavioral advertising.

•       Right to Limit Use of Sensitive Personal Information: Limit our use of certain sensitive personal information (where applicable).

•       Right to Opt Out of Targeted Advertising and Profiling: Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.

•       Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

9.2 California Shine the Light

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us at [email protected].

9.3 Rights Under GDPR (EU/UK Residents)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under the GDPR or UK GDPR, including the rights to access, rectify, erase, restrict processing, object to processing, data portability, and withdraw consent. The legal bases on which we rely to process your personal data include consent, performance of a contract, compliance with legal obligations, and our legitimate interests (such as marketing, analytics, security, and fraud prevention). You also have the right to lodge a complaint with your local data protection authority.

9.4 How to Exercise Your Rights

To exercise your rights, please submit a request through one of the following methods:

•       Email: [email protected]

•       Phone: (973) 218-4785

•       Mail: ACX BUILD LLC, 100 Enterprise Drive, Suite 301, Rockaway, NJ 07866

We will need to verify your identity before processing your request. We may ask for information such as your name, email address, and other details to confirm your identity. You may also designate an authorized agent to make a request on your behalf, subject to verification requirements.

We will respond to verifiable requests within the timeframes required by applicable law (generally 45 days, with possible extensions).

9.5 Opt-Out of Sale/Sharing and Targeted Advertising

To opt out of the “sale” or “sharing” of your personal information for targeted advertising, you may: (i) use the “Do Not Sell or Share My Personal Information” link on our Site (where provided); (ii) configure your browser to send a Global Privacy Control (GPC) signal; (iii) adjust your cookie preferences in our cookie banner; or (iv) contact us at [email protected].

10. Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of any account credentials and for promptly notifying us of any suspected unauthorized use of your account.

11. Children’s Privacy

Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information. We do not knowingly sell or share the personal information of consumers under 16 years of age without affirmative authorization.

12. International Data Transfers

ACX BUILD LLC is based in the United States, and the information we collect is processed in the United States. If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your country of residence. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses) for international transfers of personal data.

13. Third-Party Links and Services

The Services may contain links to third-party websites, products, or services that are not owned or controlled by ACX. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you visit. We are not responsible for the privacy practices or content of third-party sites or services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will post the updated Privacy Policy on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us:

ACX BUILD LLC

Attn: Privacy Officer

100 Enterprise Drive, Suite 301

Rockaway, NJ 07866

Phone: (973) 218-4785

Email: [email protected]

Website: https://acx.ai

© 2026 ACX BUILD LLC. All rights reserved.