Privacy Policy

Effective Date: April 22, 2026

1. Introduction

BCW Agency LLC ("we," "us," or "our") operates https://bcw.agency/ (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or engage with our services. By using our Site, you agree to the terms of this Privacy Policy.

2. Information we collect

We may collect the following types of personal information:

- Name, email address, phone number, and other contact details you provide voluntarily

- Information submitted through contact forms, inquiry forms, or enrollment forms on our Site

- SMS opt-in consent and mobile phone number when you choose to receive text communications from us

- Usage data, browser type, IP address, and pages visited (collected automatically via cookies and analytics tools)

3. How we use your information

We use the information we collect for the following purposes:

- To send appointment confirmations, appointment reminders, and responses to service inquiries via SMS or email

- To communicate important updates about our educational programs and services

- To improve the functionality, content, and usability of our Site

- To comply with applicable laws and regulations

- To respond to your questions, requests, or feedback

Message frequency varies based on the nature and volume of your interactions with our services. Standard message and data rates may apply. You may reply STOP at any time to opt out of SMS communications, or HELP for assistance.

4. SMS communications and data sharing

When you opt into our SMS program, the following policy governs how your information is handled:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade customer contact lists or personal data to any third party for their own marketing purposes.

5. Age requirement and children's privacy

18+ only

By opting into our SMS services, you represent that you are at least 18 years of age.

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will promptly delete that information from our records. If you believe we have collected such information, please contact us immediately at [email protected].

In compliance with the Children's Online Privacy Protection Act (COPPA), we take appropriate measures to ensure this Site and its services are not accessible to or used by minors under 13.

6. Data security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include SSL encryption for all form submissions on our Site. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and tracking technologies

Our Site may use cookies, web beacons, and similar technologies to enhance user experience and collect usage analytics. You may configure your browser to refuse cookies; however, doing so may limit certain features of our Site.

8. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your rights and choices

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, contact us at [email protected]. We will respond to all verifiable requests within a reasonable timeframe.

10. Changes to this policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Business Address:

BCW Agency LLC

5000 Thayer Center

Oakland, Maryland 21550

Phone: +1 833-229-6050

Support Email: [email protected]