Privacy Policy

Last updated: 21 January 2026

This Privacy Policy explains how The Tec Exec (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you interact with us through our agency, websites, forms, landing pages, messaging services, digital training programs, emergency communications initiatives, and secure online communities powered by GoHighLevel (HighLevel).

We are committed to protecting your privacy and complying with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a regional Australia–focused digital capability provider, we take particular care when working with community members, volunteers, not-for-profit organisations, and local councils.

1. Information We Collect

We may collect the following types of personal information:

· Contact details: name, email address, phone number, business name

· Communication data: SMS messages, emails, call records, voicemail, and message content

· Form and survey responses

· Account and community information (if you join a private or secure community)

· Technical data: IP address, browser type, device information, cookies, and usage data

· Marketing preferences and consent records

Information is collected when you: - Complete a form or register for a service - Subscribe to updates or training - Participate in an online community or program - Communicate with us via email, SMS, phone, or social channels

2. How We Use Your Information

The Tec Exec delivers digital skills training, safe online communities, connectivity solutions, and emergency communications support across regional Australia.

We use your personal information to:

· Provide and manage our services, programs, and communities

· Communicate with you, including via email, SMS, phone calls, or voicemail

· Send service updates, training information, and relevant resources

· Improve our services, platforms, and user experience

· Manage relationships with members, volunteers, and partners

· Comply with legal and regulatory obligations

3. SMS, Email & Messaging Consent (HighLevel Compliance)

By providing your contact details, you consent to receive communications from us, which may include:

· Emails

· SMS or MMS messages

· Phone calls (including automated or prerecorded messages where permitted)

Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by: - Clicking the unsubscribe link in emails - Replying STOP to SMS messages - Contacting us directly using the details below

Consent records are stored securely within our CRM system (GoHighLevel).

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

· Understand website and funnel usage

· Improve functionality and performance

· Support analytics and marketing activities

You can manage cookies through your browser settings. Disabling cookies may affect some features of our services.

5. Sharing of Information

We do not sell your personal information.

We may share your information with:

· Service providers and platforms, including GoHighLevel, email, SMS, and hosting providers

· Technology partners who assist us in delivering services

· Regulatory or legal authorities, where required by law

All third-party providers are required to handle your information securely and only for authorised purposes.

6. Data Storage & Security

Your information is stored in secure systems, including GoHighLevel, which may store data on servers located outside Australia.

We take reasonable steps to protect your information from: - Misuse, interference, and loss - Unauthorised access, modification, or disclosure

7. Access, Correction & Your Rights

You have the right to:

· Request access to the personal information we hold about you

· Request correction of inaccurate or outdated information

· Withdraw consent for communications

· Request deletion of your data, subject to legal requirements

To make a request, contact us using the details below.

8. Retention of Information

We retain personal information only for as long as necessary to:

· Provide our services

· Meet legal, regulatory, or reporting obligations

· Maintain accurate records

9. Third-Party Links

Our websites or communications may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will apply from the date of publication.