Terms & Conditions
The Rooter Man Santa Barbara
These Terms and Conditions (“Terms”) govern all SMS, email, and voice communications provided by Rooter Man Santa Barbara (“we,” “us,” or “our”) as part of our customer communication and A2P (Application-to-Person) messaging services. By providing your contact information and using our messaging services, you agree to these Terms and our Privacy Policy. Last Updated: October 2025
1. Messaging Consent
By opting in to receive messages from Rooter Man Santa Barbara, you consent to receive communications that may include service reminders, appointment confirmations, repair updates, or limited promotional offers.
Consent may be obtained through:
Our website or online forms
Phone or SMS communication
Verbal consent during customer service interactions
Social media or digital lead forms
You will not receive SMS, voice, or email communications unless you have provided express consent to do so.
2. Message Types and Frequency
While using our Service, we may collect the following information:
Contact Information: Name, email address, and phone number
Location Information: Address, city, or zip code
Communication Preferences: Opt-in consent for SMS, calls, or email updates
Service Details: Description of the plumbing or junk removal service requested
We collect this information only when you voluntarily provide it through forms, calls, or messages.
3. Data Rates and Charges
Standard message and data rates may apply to all messages sent or received. These charges depend on your mobile carrier and plan.
The Rooter Man Santa Barbara is not responsible for any additional fees incurred from your carrier.
4. Opt-Out Instructions
You may cancel SMS communications at any time by replying STOP to any text message you receive.
Once you send STOP, you will receive one confirmation message stating that you have been unsubscribed. After that, you will no longer receive further SMS communications from us unless you re-enroll.
To rejoin our SMS program, simply opt in again via our website or contact form.
5. Help Instructions
If you experience issues or need support, reply HELP to any text message or contact us directly at: [email protected]
6. Message Delivery and Liability Disclaimer
While we strive to ensure prompt and reliable message delivery, Rooter Man Santa Barbara and its service providers cannot guarantee that messages will be received without delay or error.
Carriers are not liable for delayed or undelivered messages.
Message frequency varies. Message and data rates may apply.
7. No Spam or Prohibited Content
The Rooter Man Santa Barbara strictly prohibits the use of its communication channels for any illegal, abusive, or harmful content.
This includes (but is not limited to):
Phishing or fraudulent activity
Harassment, hate speech, or discrimination
Promotion of illegal products or activities
Content related to sex, hate, alcohol, firearms, or tobacco (SHAFT) without proper legal compliance
Violations may result in immediate termination of communication privileges and could lead to reporting to carriers or authorities as required.
8. User Responsibilities
When engaging with our SMS or email communications, you agree to:
Provide accurate and up-to-date contact information
Use our communication channels only for legitimate service-related purposes
Not misuse the Service for spamming, harassment, or fraudulent activity
Comply with all applicable local, state, and federal laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
9. Compliance with Laws
Rooter Man Santa Barbara adheres to all applicable U.S. regulations governing text message and telecommunication services, including:
TCPA (Telephone Consumer Protection Act)
CTIA Short Code Monitoring Handbook
CAN-SPAM Act
Acceptable Use Policy
We also comply with carrier rules and industry best practices to ensure responsible communication with our customers.
10. Change to Terms
We may revise these Terms and Conditions periodically. Updates will be reflected on this page with a new effective date. Continued use of our messaging or communication services after changes are posted constitutes acceptance of the revised Terms.
10. Contact Information
For questions or concerns about these Terms, please contact: [email protected]
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DISCOVER WHAT OUR CUSTOMERS HAVE TO SAY ABOUT US
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REVIEWS
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Our process is simple and only contains a few simple steps
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OUR SERVICES
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