PRIVACY POLICY
The Rooter Man Santa Barbara
This Privacy Policy explains how Rooter Man Santa Barbara (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you contact us, visit our website, respond to our advertisements, or use our services. It also describes your privacy rights and how you can manage or opt out of communications from us. By using our website, forms, or services, you agree to this Privacy Policy. Last updated: October 2025
1. Interpretation and Definitions
Company
Refers to The Rooter Man Santa Barbara.
Service
Refers to our website, advertisements, booking forms, and all related communication systems.
Personal Data
Means any information that identifies or can identify an individual, including your name, phone number, email address, or address.
Device
Means any device capable of accessing our services, such as a phone, tablet, or computer.
You
Means the individual accessing or using our services.
2. Data We Collect
While using our Service, we may collect the following information:
Contact Information: Name, email address, and phone number
Location Information: Address, city, or zip code
Communication Preferences: Opt-in consent for SMS, calls, or email updates
Service Details: Description of the plumbing or junk removal service requested
We collect this information only when you voluntarily provide it through forms, calls, or messages.
3. How We Use Your Information
We may use your information to:
Provide, schedule, and maintain plumbing and junk removal services
Contact you for quotes, appointment confirmations, or updates about your request
Send important service-related notices, such as safety or repair information
Provide updates, promotions, or special offers (only if you’ve opted in)
Improve our customer experience and marketing performance
Respond to inquiries or customer support requests
Comply with applicable laws and regulations
4. Text Message & Voice Communication Policy (SMS/TCPA Compliance)
By providing your phone number and opting in through our website, forms, or advertisements, you consent to receive automated text messages or phone calls related to your service, booking, or customer support.
Program Name: Rooter Man Santa Barbara Alerts
Message Types: Appointment reminders, service updates, and limited-time offers.
Opt-Out Instructions:
You can cancel SMS communications at any time by replying STOP. Once you send STOP, you’ll receive one confirmation message and then no further texts from us.
Rejoining Instructions:
To rejoin, simply opt in again via our website or contact form.
Help Instructions:
For assistance, reply HELP, or contact us directly at [email protected] or (805) 886-3867.
Carrier Disclaimer:
Carriers are not liable for delayed or undelivered messages.
Message & Data Rates:
Message and data rates may apply depending on your carrier and plan. Message frequency varies.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal and accounting obligations. You may request deletion of your data at any time.
6. No Mobile Information Sharing Clause
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services (such as customer service or dispatch systems) is permitted only to the extent necessary to provide our services.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of text message services.
7. Data Security
We implement commercially reasonable security measures to protect your data. However, no transmission method over the internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee absolute security.
8. Links to Other Websites
Our website may contain links to external sites not operated by The Rooter Man Santa Barbara. We are not responsible for the privacy practices or content of those third-party sites. Please review their respective policies when visiting.
9. Update to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website or services after updates constitutes acceptance of the revised policy.
10. Contact Us
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website or services after updates constitutes acceptance of the revised policy.
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DISCOVER WHAT OUR CUSTOMERS HAVE TO SAY ABOUT US
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REVIEWS
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OUR PROCESS
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Our process is simple and only contains a few simple steps
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READY TO TAKE THE NEXT STEP?
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OUR SERVICES
SERVICE AREAS
OPERATING HOURS
