Terms and Conditions

Last Updated: 11/10/24

1. Introduction

Welcome to LuxeDrop, a luxury concierge service offering personalised solutions designed to save you time and reduce stress. By using our services, you agree to the terms outlined below. Please read them carefully.

2. Service Scope

LuxeDrop provides bespoke services including product sourcing, luxury item delivery, and access to exclusive events. Our mission is to deliver a seamless luxury experience tailored to your needs.

3. Service Area

Our services are primarily available to customers in the UK. International shipping can be arranged upon request, with additional terms applying to customs and duties (see Section 12).

4. Age Restrictions

There are no age restrictions for using LuxeDrop’s services.

5. Account Requirements

LuxeDrop does not require users to create an account. Instead, we initiate a discovery call to qualify clients and subsequently provide access to our WhatsApp programme for direct communication and service management.

6. User Responsibilities

Users must ensure all information provided, including delivery addresses and contact details, is accurate. LuxeDrop is not responsible for errors or delays caused by inaccurate information.

7. Prohibited Activities

Users must not engage in the following:

i. Providing false payment details or invalid identification. Misusing LuxeDrop’s services in any manner. Violation of these terms may result in refusal of service or legal action.

8. Payment Methods

We accept payments via bank transfer or cash upon delivery.

9. Refund Policy

Our refund policy includes the following:

i. Order cancellations are accepted. Refunds do not include delivery costs. For items returned from outside the UK, customers bear the cost of return shipping. Customers can return online orders within 14 days of delivery by contacting LuxeDrop to arrange the return.

10. Pricing Transparency

All prices provided by LuxeDrop include service fees and delivery charges upfront. There are no hidden fees.

11. Currency

Transactions are processed in GBP (£). However, charges may vary depending on the customer’s location and currency conversion rates.

12. Orders and Delivery

i. Order Acceptance

LuxeDrop reserves the right to decline orders due to customer capacity or item unavailability.

ii. Delivery Policy

Delivery timelines and updates will be communicated via WhatsApp and phone calls. In the event of a failed delivery, LuxeDrop will reattempt delivery at the earliest convenience agreed upon between the driver and customer.

iii. Customs & Duties

For international deliveries, the customer is responsible for all customs fees, taxes, and duties.

13. Website Use

Unauthorised use or copying of LuxeDrop’s website content, including brand assets such as logos, videos, and images, is strictly prohibited.

14. Intellectual Property

LuxeDrop does not claim ownership of trademarks or other intellectual property beyond those specified in this document.

15. Liability Limits

LuxeDrop is not liable for delays or issues caused by third-party vendors, carriers, or service providers.

16. Force Majeure

LuxeDrop is not responsible for failure to perform services due to events beyond our control, including but not limited to natural disasters, strikes, governmental actions, or other unforeseen circumstances.

17. Termination Policy

LuxeDrop reserves the right to terminate access to its services under circumstances including but not limited to violation of these Terms and Conditions, misuse of the service, fraudulent activity, or any other behaviour deemed harmful to LuxeDrop or other users.

18. Dispute Resolution

Disputes will be resolved through a process deemed appropriate at the time, which may include mediation, arbitration, or court proceedings, depending on the nature of the dispute and applicable laws.

19. Jurisdiction

These Terms and Conditions are governed by UK law, and disputes shall be subject to the exclusive jurisdiction of UK courts.

20. Policy Changes

LuxeDrop reserves the right to update these Terms and Conditions periodically. Users will be notified of significant changes via email notifications and announcements on our website.

For any questions regarding these Terms and Conditions, please contact LuxeDrop directly.