Privacy Policy

Last Updated: 11/10/24

Introduction

LuxeDrop, a luxury concierge service, is dedicated to protecting your privacy. Handling your personal information with care and discretion is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

Information We Collect

We collect the following personal information: full name, email address, WhatsApp contact number, payment information (including billing address and payment card details), and order details and preferences. Your payment information is processed through secure, industry-standard payment processors; we do not store complete payment card details on our servers.

How We Use Your Information

LuxeDrop uses your information to process product sourcing requests, communicate about your orders via email and WhatsApp, securely process payments, send service-related updates, improve services through analysis, provide customer support, and maintain accurate transaction records. By providing your WhatsApp number, you consent to receive communications on this platform.

Cookies and Tracking

Our website uses cookies and tracking technologies such as Google Analytics and Meta (Facebook) Pixel to understand traffic patterns and user behaviour. These tools collect information like pages visited, device type, browser information, general location data, and referral sources. You can manage or disable cookies through your browser settings, though this may affect website functionality.

Data Security

LuxeDrop implements robust security measures including SSL encryption for data transmission, secure data storage systems, regular security assessments, restricted staff access to personal information, and regular staff training on data protection.

Data Sharing

While LuxeDrop does not sell your personal information, we may share certain details with payment processors, delivery services, and legal authorities if required by law. All third-party service providers are carefully selected and bound by confidentiality obligations.

Children's Privacy

LuxeDrop services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If discovered, any such information will be promptly deleted.

Your Rights

Under UK data protection laws, you have the right to access your personal information (Subject Access Request), correct inaccurate information, request deletion of your information, object to certain processing of your data, request data transfer (data portability), and opt-out of marketing communications. We aim to respond to all requests within 30 days.

Data Retention

LuxeDrop retains your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Contact Us

For privacy-related enquiries, please contact us at [Your Contact Information]. We respond within 2 business days.

Changes to This Policy

LuxeDrop may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Significant changes will be notified via email notifications, website announcements, and WhatsApp messages (for active customers). The latest version will always be available on our website.