Privacy Policy

Effective Date: 01/01/2025

At Elderly Savior Home Care LLC, we respect your privacy and are committed to protecting the personal information you provide through our website, advertisements, lead generation forms, and communication channels.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Elderly Savior Home Care LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Physical address
Zip code
Payment information when applicable
Details regarding care needs or requested services
Opt-in records and timestamps for communication channels (SMS, email, etc.)

Non-Personal Information

IP address
Browser type
Device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication Information

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

This information is collected solely for the purpose of providing and improving home care services and customer support.

2. How We Use Your Information

Your information may be used to:

Respond to service requests or consultation inquiries
Provide updates, service information, and follow-up communication
Schedule appointments and coordinate care services
Process payments and transactions
Improve marketing campaigns and website functionality
Maintain communication preference and consent records
Enhance customer experience and service quality
Ensure security and fraud prevention

We do not sell or share your personal information with third parties for marketing purposes.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including:

Appointment reminders
Customer support communications
Care updates
Important service notifications

Opt-In & Consent

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions

You may cancel SMS notifications at any time by replying “STOP”
You will receive a final confirmation message
No further messages will be sent unless you opt in again
All opt-out requests are processed immediately

Message Frequency & Content

Message frequency varies based on your interactions with our business
Messages will relate directly to services you requested
Promotional content is only sent with explicit consent

Help & Support

Reply “HELP” for assistance or contact us at:

Email: [email protected]

Carrier Information

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict security measures to protect SMS consent and communication records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

Payment processors
Scheduling platforms
Customer support providers
SMS delivery providers solely for delivering consented communications

All providers are contractually required to maintain confidentiality and security.

Legal Compliance

We may disclose information:

When required by law
To comply with legal processes
To protect our legal rights and safety

Business Transfers

Information may transfer during mergers, acquisitions, or asset sales, while remaining protected under this policy.

All categories above exclude text messaging originator opt-in data and consent except where required for SMS service delivery.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information, including:

Encryption of sensitive data
Secure authentication systems
Access controls
Regular security reviews
Employee privacy training
Backup and disaster recovery systems

Although we use commercially reasonable security practices, no method of electronic transmission or storage is completely secure.

6. Cookies & Tracking Technologies

Our website and advertisements may use cookies, pixels, and similar technologies from platforms such as Google and Meta (Facebook) to:

Analyze website traffic and usage
Personalize advertising content
Measure ad effectiveness
Improve website performance and user experience
Retarget users with relevant home care advertisements

You may control cookie settings through your browser or advertising platform settings.

7. Your Rights & Choices

You have the right to:

Access, update, or delete personal information
Opt out of marketing emails using unsubscribe links
Opt out of SMS messages by replying “STOP”
Request details regarding data processing
Withdraw consent for future communications
Submit complaints to applicable supervisory authorities

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage users to review those privacy policies separately.