Privacy Policy
Privacy Policy
Last updated: January 2026
1. Introduction
Sinaptix AI (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect personal information when you access or use our website and AI-powered services.
Company details:
Sinaptix AI
Bodenstrasse 11
4853 Murgenthal
Switzerland
Email: [email protected]
Website: https://sinaptixai.io
2. Scope of This Privacy Policy
This Privacy Policy applies to:
Our website https://sinaptixai.io
All AI services, applications, and tools operated by Sinaptix AI
Users worldwide, including Switzerland, Europe, and the United States
3. Information We Collect
We collect only the data necessary to provide and improve our services.
3.1 Personal Data
Contact information (e.g., name, email address)
Account-related information
Payment information (processed via third-party providers)
3.2 AI Interaction Data
User inputs and conversations submitted to our AI systems
Technical interaction data related to service usage
This data is not considered sensitive personal data, and we do not intentionally collect sensitive categories of data.
4. How We Use Your Data
We process personal data for the following purposes:
Providing and operating our AI services
Customer support and communication
Improving service quality and system performance
Marketing communications (with opt-out rights)
Legal and regulatory compliance
5. AI-Specific Data Handling
User data is not used to train or fine-tune AI models in an identifiable manner.
Sinaptix AI does not engage in automated decision-making or profiling that produces legal or similarly significant effects on users.
AI-generated outputs are produced based on user input and predefined system logic.
6. Legal Basis for Processing
Depending on the context, we rely on one or more of the following legal bases:
Performance of a contract
User consent
Legitimate business interests
Compliance with legal obligations
7. Third-Party Services
We use trusted third-party service providers to operate our business, including:
Go High Level – CRM and automation
OpenAI – AI processing services
Grok – AI services
Twilio – Communication and messaging services
These providers process data only under our instructions and in accordance with applicable data protection laws.
8. International Data Processing
We do not intentionally transfer personal data internationally.
Data is processed in accordance with Swiss and European data protection standards.
9. Data Retention
We retain personal data only for as long as your account remains active or as necessary to fulfill legal obligations.
Upon account deletion, personal data is deleted or anonymized unless retention is required by law.
10. Your Rights
Depending on your jurisdiction, you have the right to:
Request deletion of your personal data
Opt out of marketing communications
Requests can be made by contacting us at [email protected].
11. Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
Encryption of data in transit and at rest
Restricted access controls
Secure infrastructure and monitoring
12. Cookies and Tracking
Our website may use essential cookies and technical tracking necessary for functionality. We do not use invasive tracking without user consent where required by law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
14. Contact for Privacy Matters
For privacy-related questions, requests, or concerns, please contact:
Email: [email protected]
Company: Sinaptix AI
Address: Bodenstrasse 11, 4853 Murgenthal, Switzerland