NeighborFlow – Privacy Policy
Last Updated: [Insert Date]
NeighborFlow (“we,” “us,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, and protect information from homeowners and plumbers.
By using our website, forms, or communication tools, you agree to the practices described below.
1. Information We Collect
Information You Provide Directly
When you use NeighborFlow, you may provide:
Name
Phone number
Email address
Address or service location
Details about your plumbing issue
Licensing and business information (for plumbers)
Availability, service area, and job preferences (for plumbers)
Information Collected Automatically
Since our site is built on GoHighLevel, certain technical data may be automatically collected by GHL’s system, such as:
Basic device or browser information
Page visits within the website
Form submission timestamps
NeighborFlow does not run its own tracking scripts beyond what is provided by GHL.
Information From Third Parties
We may receive information from:
Call routing providers
Payment processors (if applicable in future services)
Verification tools used for plumber onboarding
2. How We Use Your Information
We use your information to:
Connect homeowners with local plumbers
Route calls or messages to the appropriate plumber
Verify plumbers’ qualifications and service details
Improve our site and user experience
Send updates, confirmations, reminders, and onboarding messages
Prevent fraud or misuse of the platform
Comply with legal requirements
We do not sell your personal information to third-party marketers. Ever.
3. How We Share Information
We may share information only in the following situations:
With Plumbers
If you request service, your details (name, phone, service address, issue description) are shared with an available plumber so they can contact you.
With Service Providers
We work with trusted third parties to operate our platform:
Call routing systems (like Twilio)
Email and SMS providers
Form and workflow automation tools
Payment processors (if used)
Analytics and tracking tools
These partners only receive what’s needed to do their job.
If Required by Law
We may share information if legally required to protect rights, safety, or comply with regulations.
4. Cookies and Tracking
Since NeighborFlow does not operate its own tracking software, any cookies or tracking activity comes from:
GoHighLevel’s built-in website analytics
Standard browser-level cookies
Optional third-party integrations (only if installed)
We do not run advanced tracking like pixels, heatmaps, or session recordings unless explicitly stated.
Your browser settings allow you to control or disable cookies at any time.
5. How Information Is Stored
All submitted information is stored securely within GoHighLevel’s CRM platform.
NeighborFlow does not store data on independent servers.
GoHighLevel’s security practices apply to:
Form submissions
Contact records
Messaging
Analytics generated by their system
You can read their privacy framework directly on GHL’s official site.
6. Your Rights
Depending on your location, you may:
Request a copy of the information you submitted
Ask us to update or delete your information
Opt out of communication
Request clarification on how your data is used
7. Children’s Privacy
NeighborFlow is intended for adults seeking plumbing services. It is not directed at children under 13, and we do not knowingly collect data from minors.
8. Changes to This Policy
If we update this Privacy Policy, the revised version will be posted here with a new “last updated” date.
9. Contact Us
For questions or concerns about this policy, reach out to:
[email protected]